Welcome to CMP Resolutions

Close complaints

Manage disputes

Prevent conflict

The UK’s leader in workplace conflict resolution with over 25 years’ experience

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We’re in business to help employers to get more from their people through better management of conflict at work.

We provide the best UK workplace mediation training, and independent workplace mediators; as well as an outsourced HR investigation service and ILM endorsed training for workplace investigators.  And we train managers and staff in conflict management skills. Everything you need for a comprehensive conflict resolution strategy.
CMP sail

We are serious conflict management experts.

We’re a long-established and highly-regarded conflict management expert, working with numerous public and private sector organisations since 1989. We have played a pivotal part in making conflict management matter, at work.
CMP sail

We are CMP because we Close, Manage and Prevent conflict at work

Our investigation services and training help employers bring complaints to a CLOSE. Mediation training and services enable you to MANAGE disputes. And communication training, conflict coaching, and bullying and harassment training, enable you to PREVENT conflicts from turning septic.

Our Solutions

public mediation courses

In-house Mediation Training

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In-house Investigation Training

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In-house Conflict Management Training

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Our Public Mediation Courses

investigation skills

Our Public Investigation Courses

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Our Mediation Service

Independent workplace investigation service

Our Investigation Service

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Our Neutral Assessment Service

Latest CMP News and Blogs

Mediation Awareness Week

Mediation Awareness Week 8-14 October 2016

| Manage disputes, Mediation - CMP service delivery, Mediation - establishing in-house service, Mediation training | No Comments

Mediation Awareness Week UK is a charity established in May 2016. Its purposes, as stated in its constitution, are: To promote for the public benefit,…

CMP Resolutions appoints new Managing Director

CMP Resolutions appoints new Managing Director

| CMP Company testimonial | No Comments

CMP Resolutions is preparing itself for the next stage of its development as the UK’s leading consultancy in the field of workplace conflict resolution. Katherine…

unconscious biases

When does unconscious bias become discrimination?

| Bullying and Harassment Training, Close complaints, difficult conversations, Manage disputes, Prevent negative conflict, Proactively preventing complaints | No Comments

Guest blog by Roland Chesters Nobody likes to be told they are biased – usually. Most of us would like to think that we are…

heads-in-the-sand

How do you deal with conflict as a leader?

| conflict at work - general, Manage disputes, Prevent negative conflict | No Comments
A guest blog by Patrick Moulsdale, CMP Account Manager and Senior Associate A unique combination of nature, nurture and life experiences means that every one...
CMP provided us with focused attention on the seriousness of a complaint and the company’s attitude towards it; the process was handled very well.
HR DirectorWhitelink Ferries

I was very impressed with CMP and their investigator who took the time to really talk with me, to find out the facts, probing sensitively and with respect to find out not only what happened but why. His approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.

 
RespondentFTS100
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, precisely the reason for outsourcing the investigations.
HR ManagerLocal Authority

Our experience of CMP’s investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn’t deal with.

 
HR ManagerKirklees Borough Council
The average time taken to complete a case went down from 180 days to 65 days; and an analysis of case management costs showed a drop from £9 million to £6 million over 6 years. Outsourcing this service to CMP resulted in a gross saving of £3 million in 4 years.
Senior HRBPLondon Underground:
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and the investigator on the case I was involved with. They took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. Their approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
RespondentFSTE100
The disciplinary was dealt with in a sure-footed way. Our experience of CMP’s investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn’t deal with.
HR ManagerKirklees Borough Council
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, which was precisely the reason for outsourcing the investigations.
HR ManagerPrivate Sector FTSE 500

Their independent investigation enabled a clear decision to be made. CMP is a very good company to do business with – reliable and thorough, deliver within timescales and keep you informed. They provided very good value for money and I would definitely recommend CMP.

HR ManagerLondon Council
This was a difficult case with sensitive H&B issues, many witnesses and a strict time constraint.  CMP were fantastic in ensuring that the investigator worked outside their SLA to complete the report.  The investigator was thorough, provided valuable insight and worked incredibly hard to ensure a full robust report earlier than expected.  A BIG thank you to them!
HR Manager Private Sector FTS200

The organisations that trust us to deliver again and again!

We are Conflict Management Professionals

01763 852 225