Close, Manage, Prevent workplace conflict through better mediation and investigation

CMP provides accredited mediation training, investigation training for grievance and disciplinary complaints; conflict management training; and performance management training. We run a national independent mediation service; and a professional and independent investigation service. For 20 years we have helped employers close, manage and prevent workplace conflict.

We are in business to help employers save the financial and human costs of conflict.

A grievance costs around £20,000. Prevent 5 a year with a trained mediator, and you’ve saved £100,000.
Managers spend 30% of their week managing workplace conflict. Imagine what they could achieve if that time was freed up through more effective conflict management skills.
Too many ET claims for bullying, harassment and discrimination are lost due to process failures. You can manage this risk by using watertight processes and professional investigators.

We help HR and ER managers achieve your objectives

You need employees to manage and resolve conflict quickly and directly. Our Conflict Management training helps them do this and will prevent conflicts escalating.
You need to help people get back to work after stress absences, or formal processes. Our mediation service is invaluable in agreeing return-to-work plans; and group facilitation will heal damaged team relationships.
You need to minimise grievances. Our professional Mediation Service has a 95% success rate; and more than 200 employers have set up their own internal mediation service with CMP our Accredited Mediation Training. Or set up a team of First Contact Officers (Grievance Resolvers or Harassment Advisors) to provide independent support to staff.
You need investigations into grievance and disciplinary matters to be completed quickly without loss of quality. Our Investigation Service works to a 30-day turnaround and is the best in the UK. And our accredited Investigation Skills Training gives a real qualification in the role.
You need to demonstrate the impact HR has to the bottom line. Our Conflict Profile™ tool will work out the cost of conflict in your organisation. And help you identify where and how to make the best strategic changes.