Welcome to CMP Resolutions

Close complaints

Manage disputes

Prevent conflict

The UK’s leader in workplace conflict resolution with over 25 years’ experience

CMP sail

We’re in business to help employers to get more from their people through better management of conflict at work.

We provide the best UK workplace mediation training, and independent workplace mediators; as well as an outsourced HR investigation service and ILM endorsed training for workplace investigators.  And we train managers and staff in conflict management skills. Everything you need for a comprehensive conflict resolution strategy.
CMP sail

We are serious conflict management experts.

We’re a long-established and highly-regarded conflict management expert, working with numerous public and private sector organisations since 1989. We have played a pivotal part in making conflict management matter, at work.
CMP sail

We are CMP because we Close, Manage and Prevent conflict at work

Our investigation services and training help employers bring complaints to a CLOSE. Mediation training and services enable you to MANAGE disputes. And communication training, conflict coaching, and bullying and harassment training, enable you to PREVENT conflicts from turning septic.

Our Solutions

public mediation courses

In-house Mediation Training

a man holding hologram users

In-house Investigation Training

two shadows of heads on a maze

In-house Conflict Management Training

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Our Public Mediation Courses

investigation skills

Our Public Investigation Courses

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Our Mediation Service

Independent workplace investigation service

Our Investigation Service

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Our Neutral Assessment Service

Latest CMP News and Blogs

workplace investigation training, training to investigate, grievance investigation, serious incident investigation training, Root Cause Analysis training, training to investigate Student Complaints, harassment investigation, HR investigation, investigating skills training,

Trouble at the Top – why C-suite don’t use mediation

| c-suite, Manage disputes, Mediation - CMP service delivery | No Comments
The C-suite, the Board, senior management – call it what you will, those at the top of an organisation as a prone to conflict as...
prevent conflict

Mediating ‘car-crash’ situations at work – if it can be resolved, we resolve it

| Manage disputes, Mediation - CMP service delivery | No Comments
A blog by Liz McCaw. We had one of those ‘lightbulb moments’ last week during our regular mediator development meeting. We were discussing our perception...
Black African American Ethnicity Frustrated Woman Working In Str

Why ‘women are only good for wearing skirts’…

| Dignity and respect training, Manage disputes | No Comments
Why ‘women are only good for wearing skirts’...is just the tip of the iceberg in the workplace Nearly half (46%) of all employees hear discriminatory...

How to influence, and direct, parties in a mediation

| Advanced mediation training, Manage disputes | No Comments

Mediators have mediator power and how they use it effects their practice and mediation results

Investigations are part and parcel of what HR do, but if something is going to take a lot of time, requires specialist input and needs doing immediately, then we do occasionally outsource. Public Sector bodies have to be very cautious in terms of the cost of conducting investigations in relation to outsourcing and so when we do, we have to be confident we will achieve best value. CMP was aware of these considerations and delivered to timescale.
DirectorAnonymous University
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, precisely the reason for outsourcing the investigations.
HR ManagerLocal Authority
The disciplinary was dealt with in a sure-footed way. Our experience of CMP’s investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn’t deal with.
HR ManagerKirklees Borough Council
This was a difficult case with sensitive H&B issues, many witnesses and a strict time constraint.  CMP were fantastic in ensuring that the investigator worked outside their SLA to complete the report.  The investigator was thorough, provided valuable insight and worked incredibly hard to ensure a full robust report earlier than expected.  A BIG thank you to them!
HR Manager Private Sector FTS200
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and the investigator on the case I was involved with. They took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. Their approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
RespondentFSTE100
We are magnificently impressed with the robustness and thoroughness of the investigation.
DirectorFreightliner
The average time taken to complete a case went down from 180 days to 65 days; and an analysis of case management costs showed a drop from £9 million to £6 million over 6 years. Outsourcing this service to CMP resulted in a gross saving of £3 million in 4 years.
Senior HRBPLondon Underground:
CMP provided us with focused attention on the seriousness of a complaint and the company’s attitude towards it; the process was handled very well.
HR DirectorWhitelink Ferries
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, which was precisely the reason for outsourcing the investigations.
HR ManagerPrivate Sector FTSE 500
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and in particular the investigator on the case I was involved with. He took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. His approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
 
RespondentFTS100

The organisations that trust us to deliver again and again!

We are Conflict Management Professionals

01763 852 225