Welcome to CMP Resolutions

Close complaints

Manage disputes

Prevent conflict

The UK’s leader in workplace conflict resolution with over 25 years expertise

CMP sail

We’re in business to help employers to get more from their people through better management of conflict at work.

We provide the best UK workplace mediation training, and independent workplace mediators; as well as an outsourced HR investigation service and ILM endorsed training for workplace investigators.  And we train managers and staff in conflict management skills.

CMP sail

We are serious conflict management experts.

We’re an established and highly-regarded conflict management expert, working with numerous public and private sector organisations since 1989. We have played a pivotal part in making conflict management matter, at work.

CMP sail

We are CMP because we Close, Manage and Prevent conflict at work

Our investigation services and training help employers bring complaints to a CLOSE. Mediation training and services enable you to MANAGE disputes. And communication training, conflict coaching, and bullying and harassment training, enable you to PREVENT conflicts from turning septic.

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A management conversation goes wrong - which will have serious consequences
Make sense of your conflict management strategy

Our Solutions

public mediation courses

In-house Mediation Training

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In-house Investigation Training

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In-house Conflict Management Training

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Our Public Mediation Courses

investigation skills

Our Public Investigation Courses

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Our Mediation Service

workplace investigation service

Our Investigation Service

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Our Neutral Assessment Service

Latest CMP News and Blogs

All hail ‘The Mediation Process’ – really?

| Manage disputes | One Comment

All over the mediating world you can hear mediators reverence The Mediation Process. They talk about it endlessly as some magic tool. You’ll hear them…

Academy-Awards-645x370

If you’re angry at the “Lily-white” Oscars – then check the plank in your own eye first

| Conflict management training, HR Training any course not PWI or PWM, Improving your manager people skills, Proactively preventing complaints | No Comments

#OscarsSoWhite Everyone’s at it – criticising the whiteness of this year’s Oscar nominees for not representing enough black stars. There’s even a boycott of the…

conversion to workplace mediator

Converting to Workplace Mediation

| Manage disputes, Mediation training - non workplace, Mediation training - public course | No Comments

If you have been trained in the commercial, family or community models of mediation, why would you benefit from a conversion course to deal with…

Dispute Resolution Live

Dispute Resolution Live!

| Close complaints, conflict coaching training, Investigation service from CMP, Investigation training - all, Manage disputes, Prevent negative conflict | No Comments

We are attending the HR Directors summit 2-4 February on stand 17, where we will be hosting: DISPUTE RESOLUTION LIVE! Your perfect opportunity to see…

The disciplinary was dealt with in a sure-footed way. Our experience of CMP’s investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn’t deal with.
HR ManagerKirklees Borough Council
Investigations are part and parcel of what HR do, but if something is going to take a lot of time, requires specialist input and needs doing immediately, then we do occasionally outsource. Public Sector bodies have to be very cautious in terms of the cost of conducting investigations in relation to outsourcing and so when we do, we have to be confident we will achieve best value. CMP was aware of these considerations and delivered to timescale.
DirectorAnonymous University
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and in particular the investigator on the case I was involved with. He took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. His approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
 
Respondent,FTS100
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, precisely the reason for outsourcing the investigations.
 
HRManagerPrivate Sector FTS200
We are magnificently impressed with the robustness and thoroughness of the investigation.
DirectorFreightliner
The average time taken to complete a case went down from 180 days to 65 days; and an analysis of case management costs showed a drop from £9 million to £6 million over 6 years. Outsourcing this service to CMP resulted in a gross saving of £3 million in 4 years.
Senior HRBPLondon Underground:
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and David Richards in particular as the investigator on the case I was involved with. He took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. His approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
RespondentFSTE100
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, precisely the reason for outsourcing the investigations.
HR ManagerLocal Authority
We have used CMP Resolutions, twice, to help us handle very complex, highly sensitive mediations and investigations.  We have been impressed by their speed of response, the professionalism of their people, not only their mediators and investigators but also their back office and logistics.  Most importantly the outcomes of their work have enabled us to resolve our issues successfully. Would we use them again? Without question. They are our “goto” solution.
DirectorEmployment Relations, States of Jersey
The investigation enabled a clear decision to be made. CMP is a very good company to do business with – reliable and thorough, delivered within timescales and kept us informed. They provided very good value for money and I would definitely recommend CMP.
HR ManagerLondon Council

The organisations that trust us to deliver again and again!

We are Conflict Management Professionals

01763 852 225