The UK’s leader in workplace conflict resolution with over 25 years’ experience
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A review of the different types of mediation that are available for would-be mediators
CMP provided us with focused attention on the seriousness of a complaint and the company’s attitude towards it; the process was handled very well.
This was a difficult case with sensitive H&B issues, many witnesses and a strict time constraint. CMP were fantastic in ensuring that the investigator worked outside their SLA to complete the report. The investigator was thorough, provided valuable insight and worked incredibly hard to ensure a full robust report earlier than expected. A BIG thank you to them!
We are magnificently impressed with the robustness and thoroughness of the investigation.
CMP is very professional, clear on process and delivered within the timescale – there was huge efficiency internally, precisely the reason for outsourcing the investigations. We received feedback that the grievance investigator was very good with witnesses, which we felt was essential because it put them at their ease.
Investigations are part and parcel of what HR do, but if something is going to take a lot of time, requires specialist input and needs doing immediately, then we do occasionally outsource. Public Sector bodies have to be very cautious in terms of the cost of conducting investigations in relation to outsourcing and so when we do, we have to be confident we will achieve best value. CMP was aware of these considerations and delivered to timescale.
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, which was precisely the reason for outsourcing the investigations.
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and the investigator on the case I was involved with. They took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. Their approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.