Welcome to CMP Resolutions

Close complaints

Manage disputes

Prevent conflict

The UK’s leader in workplace conflict resolution with over 25 years’ experience

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We’re in business to help employers to get more from their people through better management of conflict at work.

We provide the best UK workplace mediation training, and independent workplace mediators; as well as an outsourced HR investigation service and ILM endorsed training for workplace investigators.  And we train managers and staff in conflict management skills. Everything you need for a comprehensive conflict resolution strategy.
CMP sail

We are serious conflict management experts.

We’re a long-established and highly-regarded conflict management expert, working with numerous public and private sector organisations since 1989. We have played a pivotal part in making conflict management matter, at work.
CMP sail

We are CMP because we Close, Manage and Prevent conflict at work

Our investigation services and training help employers bring complaints to a CLOSE. Mediation training and services enable you to MANAGE disputes. And communication training, conflict coaching, and bullying and harassment training, enable you to PREVENT conflicts from turning septic.

Our Solutions

public mediation courses

In-house Mediation Training

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In-house Investigation Training

two shadows of heads on a maze

In-house Conflict Management Training

a group of colourful people

Our Public Mediation Courses

investigation skills

Our Public Investigation Courses

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Our Mediation Service

Independent workplace investigation service

Our Investigation Service

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Our Neutral Assessment Service

Latest CMP News and Blogs

How to influence, and direct, parties in a mediation

| Advanced mediation training, Manage disputes | No Comments

Mediators have mediator power and how they use it effects their practice and mediation results

Truth banner

The truth, the whole truth, and nothing but the truth

| Investigation service from CMP, Mediation - CMP service delivery | No Comments

What is the whole truth? Do we ever see it, or just a ‘best guess’? Every day we make judgements on the information available to…

NHS Whislteblow cover

Freedom to speak up: NHS whistleblowing policy published

| Close complaints, Investigation service - not grievance or disciplinary, Serious incident investigation training | No Comments

The final version of the overarching whistleblowing policy to be adopted by all NHS organisations has been published by NHS Improvement. The proposal for a…

Disability mediation

Why Disability Mediation is crucial

| Mediation - CMP service delivery | No Comments

A guest blog by Roland Chesters Disabled people are significantly more likely to experience unfair treatment at work than non-disabled people. In March 2013, over…

As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and the investigator on the case I was involved with. They took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. Their approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
RespondentFSTE100
The average time taken to complete a case went down from 180 days to 65 days; and an analysis of case management costs showed a drop from £9 million to £6 million over 6 years. Outsourcing this service to CMP resulted in a gross saving of £3 million in 4 years.
Senior HRBPLondon Underground:
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, precisely the reason for outsourcing the investigations.
HR ManagerLocal Authority
Investigations are part and parcel of what HR do, but if something is going to take a lot of time, requires specialist input and needs doing immediately, then we do occasionally outsource. Public Sector bodies have to be very cautious in terms of the cost of conducting investigations in relation to outsourcing and so when we do, we have to be confident we will achieve best value. CMP was aware of these considerations and delivered to timescale.
DirectorAnonymous University
The investigation enabled a clear decision to be made. CMP is a very good company to do business with – reliable and thorough, delivered within timescales and kept us informed. They provided very good value for money and I would definitely recommend CMP.
HR ManagerLondon Council
The disciplinary was dealt with in a sure-footed way. Our experience of CMP’s investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn’t deal with.
 
HR ManagerKirklees Borough Council
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, which was precisely the reason for outsourcing the investigations.
HR ManagerPrivate Sector FTSE 500
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and in particular the investigator on the case I was involved with. He took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. His approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
 
RespondentFTS100
Public Sector bodies have to be very cautious in terms of the cost of conducting investigations in relation to outsourcing and so when we do, we have to be confident we will achieve best value. CMP were aware of these considerations and delivered to timescale.
 
Director of HRRussell Group University
The disciplinary was dealt with in a sure-footed way. Our experience of CMP’s investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn’t deal with.
HR ManagerKirklees Borough Council

The organisations that trust us to deliver again and again!

We are Conflict Management Professionals

01763 852 225