Welcome to CMP Resolutions

Close complaints

Manage disputes

Prevent conflict

The UK’s leader in workplace conflict resolution with over 25 years’ experience

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We’re in business to help employers to get more from their people through better management of conflict at work.

We provide the best UK workplace mediation training, and independent workplace mediators; as well as an outsourced HR investigation service and ILM endorsed training for workplace investigators.  And we train managers and staff in conflict management skills. Everything you need for a comprehensive conflict resolution strategy.
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We are serious conflict management experts.

We’re a long-established and highly-regarded conflict management expert, working with numerous public and private sector organisations since 1989. We have played a pivotal part in making conflict management matter, at work.
CMP sail

We are CMP because we Close, Manage and Prevent conflict at work

Our investigation services and training help employers bring complaints to a CLOSE. Mediation training and services enable you to MANAGE disputes. And communication training, conflict coaching, and bullying and harassment training, enable you to PREVENT conflicts from turning septic.

Our Solutions

public mediation courses

In-house Mediation Training

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In-house Investigation Training

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In-house Conflict Management Training

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Our Public Mediation Courses

investigation skills

Our Public Investigation Courses

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Our Mediation Service

Independent workplace investigation service

Our Investigation Service

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Our Neutral Assessment Service

Latest CMP News and Blogs

After the referendum, has ‘reasonable behaviour’ changed?

| Dignity and respect training, Investigation service from CMP | No Comments

So one measure of assessment in a grievance or disciplinary investigation is whether the behaviour fell below the standards of the ‘ordinary reasonable person’ in…

mrs v mr

Mr v Mrs: Call The Mediator

| Mediation - CMP service delivery | No Comments

Behind closed doors, in more than 500 locations across England and Wales, a network of National Family Mediation (NFM) services are meeting separated couples attempting…

Gaming for Soft Skills

What value if any does Gaming hold for the development of soft skills at work?

| Improving your manager people skills | No Comments

Recently we published a blog about how a shortage of soft skills in the workplace costs the UK economy £88bn, according to research funded by…

Wrench In The Machine

Guidance on investigating a grievance about an organisational policy, or the implementation of a policy

| Close complaints, Investigation service - not grievance or disciplinary, Investigation training - all | No Comments
Sometimes as part of an investigation, you have to determine whether a policy is inherently flawed or whether a manager is applying it incorrectly – intentionally...
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, precisely the reason for outsourcing the investigations.
 
HRManagerPrivate Sector FTS200
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, which was precisely the reason for outsourcing the investigations.
HR ManagerPrivate Sector FTSE 500
The disciplinary was dealt with in a sure-footed way. Our experience of CMP’s investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn’t deal with.
 
HR ManagerKirklees Borough Council
We are magnificently impressed with the robustness and thoroughness of the investigation.
DirectorFreightliner
Public Sector bodies have to be very cautious in terms of the cost of conducting investigations in relation to outsourcing and so when we do, we have to be confident we will achieve best value. CMP were aware of these considerations and delivered to timescale.
 
Director of HRRussell Group University
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, precisely the reason for outsourcing the investigations.
HR ManagerLocal Authority
The disciplinary was dealt with in a sure-footed way. Our experience of CMP’s investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn’t deal with.
HR ManagerKirklees Borough Council
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and the investigator on the case I was involved with. They took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. Their approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
RespondentFSTE100
The investigation enabled a clear decision to be made. CMP is a very good company to do business with – reliable and thorough, delivered within timescales and kept us informed. They provided very good value for money and I would definitely recommend CMP.
HR ManagerLondon Council
CMP provided us with focused attention on the seriousness of a complaint and the company’s attitude towards it; the process was handled very well.
HR DirectorWhitelink Ferries

The organisations that trust us to deliver again and again!

We are Conflict Management Professionals

01763 852 225