Welcome to CMP Resolutions

Close complaints

Manage disputes

Prevent conflict

The UK’s leader in workplace conflict resolution with over 25 years’ experience

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We’re in business to help employers to get more from their people through better management of conflict at work.

We provide the best UK workplace mediation training, and independent workplace mediators; as well as an outsourced HR investigation service and ILM endorsed training for workplace investigators.  And we train managers and staff in conflict management skills. Everything you need for a comprehensive conflict resolution strategy.
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We are serious conflict management experts.

We’re a long-established and highly-regarded conflict management expert, working with numerous public and private sector organisations since 1989. We have played a pivotal part in making conflict management matter, at work.
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We are CMP because we Close, Manage and Prevent conflict at work

Our investigation services and training help employers bring complaints to a CLOSE. Mediation training and services enable you to MANAGE disputes. And communication training, conflict coaching, and bullying and harassment training, enable you to PREVENT conflicts from turning septic.

Our Solutions

public mediation courses

In-house Mediation Training

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In-house Investigation Training

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In-house Conflict Management Training

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Our Public Mediation Courses

investigation skills

Our Public Investigation Courses

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Our Mediation Service

Independent workplace investigation service

Our Investigation Service

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Our Neutral Assessment Service

Latest CMP News and Blogs

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How do you deal with conflict as a leader?

| conflict at work - general, Manage disputes, Prevent negative conflict | No Comments
A guest blog by Patrick Moulsdale, CMP Account Manager and Senior Associate A unique combination of nature, nurture and life experiences means that every one...
unhappy at work, harassment at work

How a Harassment Advisor works

| Bullying and Harassment Service from CMP, Bullying and Harassment Training | No Comments

So you want to train harassment advisors? But what, exactly, do they do? This blog will show how Harassment Advisors use their skills to help…

neutral assessment

Neutral assessment works with conflicted SMT

| Neutral assessment service from CMP, Neutral Assessment training | No Comments

A large national not-for-profit contacted CMP for support; it needed to progress an essential change programme in one of its divisions, but there were serious…

After the referendum, has ‘reasonable behaviour’ changed?

| Dignity and respect training, Investigation service from CMP | No Comments

So one measure of assessment in a grievance or disciplinary investigation is whether the behaviour fell below the standards of the ‘ordinary reasonable person’ in…

We are magnificently impressed with the robustness and thoroughness of the investigation.
DirectorFreightliner
CMP provided us with focused attention on the seriousness of a complaint and the company’s attitude towards it; the process was handled very well.
HR DirectorWhitelink Ferries

Their independent investigation enabled a clear decision to be made. CMP is a very good company to do business with – reliable and thorough, deliver within timescales and keep you informed. They provided very good value for money and I would definitely recommend CMP.

HR ManagerLondon Council
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, which was precisely the reason for outsourcing the investigations.
HR ManagerPrivate Sector FTSE 500

Public Sector bodies have to be very cautious in terms of the cost of conducting investigations in relation to outsourcing, and so when we do we have to be confident we will achieve best value; we are confident CMP provided us with just that.

 
Director of HRRussell Group University
We use CMP Resolutions to help us handle very complex, highly sensitive mediations and investigations.  We have been impressed by their speed of response, the professionalism of their people, not only their mediators and investigators but also their back office and logistics.  Most importantly the outcomes of their work have enabled us to resolve our issues successfully. Would we use them again? Without question. They are our “goto” solution.
DirectorEmployment Relations, States of Jersey

CMP is very professional, clear on process and delivered within the timescale – there was huge efficiency internally, precisely the reason for outsourcing the investigations. We received feedback that the grievance investigator was very good with witnesses, which we felt was essential because it put them at their ease.

 
HRManagerPrivate Sector FTS200
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, precisely the reason for outsourcing the investigations.
HR ManagerLocal Authority
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and the investigator on the case I was involved with. They took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. Their approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
RespondentFSTE100
The average time taken to complete a case went down from 180 days to 65 days; and an analysis of case management costs showed a drop from £9 million to £6 million over 6 years. Outsourcing this service to CMP resulted in a gross saving of £3 million in 4 years.
Senior HRBPLondon Underground:

The organisations that trust us to deliver again and again!

We are Conflict Management Professionals

01763 852 225