The UK’s leader in workplace conflict resolution with over 25 years’ experience
So you want to train harassment advisors? But what, exactly, do they do? This blog will show how Harassment Advisors use their skills to help…
A large national not-for-profit contacted CMP for support; it needed to progress an essential change programme in one of its divisions, but there were serious…
So one measure of assessment in a grievance or disciplinary investigation is whether the behaviour fell below the standards of the ‘ordinary reasonable person’ in…
We are magnificently impressed with the robustness and thoroughness of the investigation.
CMP provided us with focused attention on the seriousness of a complaint and the company’s attitude towards it; the process was handled very well.
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, which was precisely the reason for outsourcing the investigations.
Public Sector bodies have to be very cautious in terms of the cost of conducting investigations in relation to outsourcing, and so when we do we have to be confident we will achieve best value; we are confident CMP provided us with just that.
We use CMP Resolutions to help us handle very complex, highly sensitive mediations and investigations. We have been impressed by their speed of response, the professionalism of their people, not only their mediators and investigators but also their back office and logistics. Most importantly the outcomes of their work have enabled us to resolve our issues successfully. Would we use them again? Without question. They are our “goto” solution.
CMP is very professional, clear on process and delivered within the timescale – there was huge efficiency internally, precisely the reason for outsourcing the investigations. We received feedback that the grievance investigator was very good with witnesses, which we felt was essential because it put them at their ease.
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and the investigator on the case I was involved with. They took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. Their approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
The average time taken to complete a case went down from 180 days to 65 days; and an analysis of case management costs showed a drop from £9 million to £6 million over 6 years. Outsourcing this service to CMP resulted in a gross saving of £3 million in 4 years.