The UK’s leader in workplace conflict resolution with over 25 years’ experience
Mediation Awareness Week UK is a charity established in May 2016. Its purposes, as stated in its constitution, are: To promote for the public benefit,…
CMP Resolutions is preparing itself for the next stage of its development as the UK’s leading consultancy in the field of workplace conflict resolution. Katherine…
Guest blog by Roland Chesters Nobody likes to be told they are biased – usually. Most of us would like to think that we are…
CMP provided us with focused attention on the seriousness of a complaint and the company’s attitude towards it; the process was handled very well.
I was very impressed with CMP and their investigator who took the time to really talk with me, to find out the facts, probing sensitively and with respect to find out not only what happened but why. His approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
The average time taken to complete a case went down from 180 days to 65 days; and an analysis of case management costs showed a drop from £9 million to £6 million over 6 years. Outsourcing this service to CMP resulted in a gross saving of £3 million in 4 years.
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and the investigator on the case I was involved with. They took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. Their approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, which was precisely the reason for outsourcing the investigations.
This was a difficult case with sensitive H&B issues, many witnesses and a strict time constraint. CMP were fantastic in ensuring that the investigator worked outside their SLA to complete the report. The investigator was thorough, provided valuable insight and worked incredibly hard to ensure a full robust report earlier than expected. A BIG thank you to them!