The UK’s leader in workplace conflict resolution with over 25 years expertise
Welcome to CMP Resolutions
Latest CMP News and Blogs
The best thing a manager can do to reward their good performers is to address the performance of their poor and mediocre performers. This is…
A jargon-free FAQ for people who have been asked to take part in a workplace mediation. What is mediation? You’ll often see mediation described as…
It isn’t helpful to label people as bullies: bullying behaviour needs to be explored and improved, not labeled and punished.
The average time taken to complete a case went down from 180 days to 65 days; and an analysis of case management costs showed a drop from £9 million to £6 million over 6 years. Outsourcing this service to CMP resulted in a gross saving of £3 million in 4 years.
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, precisely the reason for outsourcing the investigations.
CMP provided us with focused attention on the seriousness of a complaint and the company’s attitude towards it; the process was handled very well.
Investigations are part and parcel of what HR do, but if something is going to take a lot of time, requires specialist input and needs doing immediately, then we do occasionally outsource. Public Sector bodies have to be very cautious in terms of the cost of conducting investigations in relation to outsourcing and so when we do, we have to be confident we will achieve best value. CMP was aware of these considerations and delivered to timescale.
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and in particular the investigator on the case I was involved with. He took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. His approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
This was a difficult case with sensitive H&B issues, many witnesses and a strict time constraint. CMP were fantastic in ensuring that the investigator worked outside their SLA to complete the report. The investigator was thorough, provided valuable insight and worked incredibly hard to ensure a full robust report earlier than expected. A BIG thank you to him!
Public Sector bodies have to be very cautious in terms of the cost of conducting investigations in relation to outsourcing and so when we do, we have to be confident we will achieve best value. CMP were aware of these considerations and delivered to timescale.