- Finding the Pathway to Effective Mediation

by John Crawley, Founder and Chair, CMP Resolutions

“HR professionals charged with introducing mediation into their workplace run the
risk of wasting their time and their employer’s investment because they see
accessing mediation as a project to be managed rather than a process to be
developed. As a result, mediation at work is under performing. There are more
mediators than there are casework, and the early aspirations that many held for
workplace mediation seem to be misplaced.

The time, costs and performance-impact of conflict at work is increasing: ‘Poorly managed conflicts…

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