Achieving behavioural change
When change is occuring in a workplace is the time when flexibility, creativity and openness is needed.
But change all too often sees an increase in conflict and people responding as through the change is an attack on their way of life – and resistance increases in turn, as a natural defence mechanism.
Change in an organisation is exerting pressure on the ‘environment’ circle in the model below, pushing someone into changing their behaviours – which under the surface is exerting pressure on their values and beliefs. Poorly managed change will see behaviours that are the result of those values and beliefs, and underlying needs, being threatened; not because the person wants to be difficult, but because the only thing we fear more than going through change, is our selves being changed.
It’s hard work to try and change people’s behaviours by exerting pressure from the outside (the environment layer). Much more effective, is to change behaviours from the inside out – by working on needs, values and beliefs, so that the new behaviours become natural and congruent with the person’s sense of self.
We can work with leaders so that they have real insight into their own strengths and development areas, in terms of leading change; and with the managers who are the lynchpin of any change programme. And of course, we can work with your people so that no matter whether you are going through an explicit change such as a merger, or are simply living ‘on the edge of chaos’, we can help.
And a good place to start is by looking at your values.
The mediation skills course provided me with new skills that can be used in my line of work. A great balance of slides/info/examples/role play/interactive work and delivery by a great, calm, clear, and knowlegeable trainer who is the best trainer that I can recall.
CMP are a professional, highly skilled and reliable organisation. Very willing to share their expertise which is making a difference to managing conflict and improving relationships within NHS Grampian.
I have better understanding of Mental Health and mediation and confidence that it’s not about the issue but about the management of the session. Both trainers were excellent and fielded all questions with confidence and ease.
I really enjoyed the hands-on practical nature of the advanced mediation skills training. The trainer was really approachable and made it very real and memorable – I felt comfortable to try and make mistakes and then learn from them.
I feel confident to talk about mediation to anyone who might be thinking of using it; and the skills will really be beneficial in my role. This was a great use of my time.
Our SMT found the training to be extremely helpful. The programme was customised to meet our specific needs. We were pleased with the balance of theory, case studies and role play, which enabled us to test our new skills in a safe environment.
The trainer for my Advanced Mediation course was excellent, flexible and got completely to the point – with thorough discussions: an excellent trainer.
The group mediation trainer demonstrated experience and expertise. The course dealt effectively with all my concerns which boosted my confidence and encouraged effective and collaborative working with groups.
Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. The trainer worked with us to discuss service development and implementation. CMP Resolutions provided a lot of support which has helped immensely in getting this project off the ground.
The mediation training was well delivered, keeping me engaged 100% of the time. It was extremely interesting, and very useful and made me very aware of how mediation should be performed.
Why do people, managers and organisations find it so hard to address conflict early? If people at work were better at handling disagreement and conflict, CMP Resolutions would be out of a job – but business has never been better!
In this paper we look at the role that values can play in supporting a more constructive approach to difficult situations at work.