Achieving behavioural change
When change is occuring in a workplace is the time when flexibility, creativity and openness is needed.
But change all too often sees an increase in conflict and people responding as through the change is an attack on their way of life – and resistance increases in turn, as a natural defence mechanism.
Change in an organisation is exerting pressure on the ‘environment’ circle in the model below, pushing someone into changing their behaviours – which under the surface is exerting pressure on their values and beliefs. Poorly managed change will see behaviours that are the result of those values and beliefs, and underlying needs, being threatened; not because the person wants to be difficult, but because the only thing we fear more than going through change, is our selves being changed.
It’s hard work to try and change people’s behaviours by exerting pressure from the outside (the environment layer). Much more effective, is to change behaviours from the inside out – by working on needs, values and beliefs, so that the new behaviours become natural and congruent with the person’s sense of self.
We can work with leaders so that they have real insight into their own strengths and development areas, in terms of leading change; and with the managers who are the lynchpin of any change programme. And of course, we can work with your people so that no matter whether you are going through an explicit change such as a merger, or are simply living ‘on the edge of chaos’, we can help.
And a good place to start is by looking at your values.
CMP offer an impressive blend of professional expertise and workplace mediation experience. Their trainers are challenging and thought-provoking and used realistic exercises relevant to our work. Our delegates were stimulated and inspired, and have brought valuable and lasting benefits back to the organisation.
Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class.
Our SMT found the training extremely helpful. The mediation training programme was customised to meet our specific needs and we were pleased with the balance of theory, case studies and role play, which enabled us to test our new mediation skills in a safe environment.
I thoroughly enjoyed the the mediation refresher as the last time I saw a role play was almost 4 years ago! So it was great to observe and learn different techniques. Very friendly trainer, a great listener and very knowledgeable
We worked closely with CMP to ensure that the homelessness mediation training course was tailored to the specific needs of the organisations and we certainly got what we purchased. The training was superb and fully met the needs of each organisation and their specific delegates.
I found the ILM Professional Workplace Mediator training and support from CMP to be excellent. It enabled the University to develop a successful in-house mediation service which provides managers and staff with an effective route towards better working relationships.
The mediation training was well delivered, keeping me engaged 100% of the time. It was extremely interesting, and very useful and made me very aware of how mediation should be performed.
I really enjoyed the hands-on practical nature of the advanced mediation skills training. The trainer was really approachable and made it very real and memorable – I felt comfortable to try and make mistakes and then learn from them.
I was offered a place on this mediation training course at the last minute and I am glad that I accepted – it might have a big impact on my working life. Thanks!
Why do people, managers and organisations find it so hard to address conflict early? If people at work were better at handling disagreement and conflict, CMP Resolutions would be out of a job – but business has never been better!
In this paper we look at the role that values can play in supporting a more constructive approach to difficult situations at work.