Author Archives: Katherine Graham
Mediation Webinar drew in professionals from across the Globe
I ran a very successful webinar with the World Trade Group last week, which drew in HR professionals and mediators …
Continue reading
Consider all your options when you want to be a mediator
A review of the different types of mediation that are available for would-be mediators
Continue reading
Explaining mediation to non-mediators: how hard can it be?
I’m often surprised at how mediators and the mediation world talks about mediation to the people they want to take …
Continue reading
New research explains why some conflicts escalate to complaints
Why do some workplace conflicts escalate? This summary article explains how to avoid this happening.
Continue reading
Trouble brewing – get ready to close difficult claims
One of the most common types of grievance investigation we encounter is when a member of staff is being performance …
Continue reading
I don’t rate ‘The Mediation Process’
I don’t rate the mediation process as highly as many people seem to – yet I think it makes me …
Continue reading
Three points of failure in Grievance and Disciplinary investigations
There are 3 possible points of quality failure in Grievance and Disciplinary processes that are worth being mindful of and …
Continue reading
Coalition blues
I woke up this morning – got the coalition blues! It only took twelve months For win/win To become win …
Continue reading
Universities in the front-line of workplace mediation initiatives
In the Tuesday 3 May Education Guardian Paul Randolph recognised how people in dispute at universities often want to win …
Continue reading
A flood of workplace conflict: don’t panic, get SMART-ER
More and more time in the UK is being spent on managing workplace conflict. Increased volumes of grievances, disciplinaries and …
Continue reading