Building on your mediation service
You’ve set up your internal mediation service and now you want to get more value from it – or simply refresh and relaunch.
Hundreds of organisations have chosen CMP Resolutions as their partner for really embedding mediation into the organisation; the initial training is just the first step!
Why workplace mediation services slip into decline
There are usally two reasons:
- a loss of mediation capability; or
- a low a service profile.
Reviving your in-house mediation service need not be expensive or time consuming, and the human and financial benefits will be significant. Whether it’s widening the scope of what your mediators can work on, or repositioning your service and rolling out a communication plan, there are many steps you can take to get more from mediation.
If you want an inhouse mediation service that releases all the potential benefits of early dispute resolution, you need to maintain, promote and manage your service.
And to do this means you need to evidence the business case of your service, to ensure future funding. But do you know how well your mediation service is performing?
If you stop thinking ‘mediation’ after the inital training, there’s a real risk that all you have are trained mediators, and not a real, vibrant and effective mediation service.
We can help you get more from the investment you’ve already made in mediation, no matter who did you initial training.
I was very pleased with the ILM Professional Workplace Mediator training provided for our new staff mediators. The six-day programme was well-structured, and the content was presented clearly and concisely. The trainer was flexible and sensitive to individual needs, and our trainees found the course challenging and highly stimulating. I would be very happy to use CMP again in the future.
Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. The trainer worked with us to discuss service development and implementation. They provided a lot of supporting information which has helped immensely in getting this project off the ground.
Excellent quality course which appropriately addressed the needs and requirements of the learners. All the staff trained stated that it was one of the best courses they had ever attended, and they hope that they can undertake further training with this organisation in the future.
CMP are a professional, highly skilled and reliable organisation. Very willing to share their expertise which is making a difference to managing conflict and improving relationships within NHS Grampian.
This was very useful and has motivated me to do the Achieving Mediation Excellence audit
CMP offer an impressive blend of professional expertise and workplace mediation experience. Their trainers are challenging and thought-provoking and used realistic exercises relevant to our work. Our delegates were stimulated and inspired, and have brought valuable and lasting benefits back to the organisation.
I found the ILM Professional Workplace Mediator training and support from CMP to be excellent. It enabled the University to develop a successful in-house mediation service which provides managers and staff with an effective route towards better working relationships.
CMP is an organisation at the top of their game and this was evidenced by the calibre of the trainers assigned to my project. Seldom do Training & Development Managers receive outstanding feedback from 100% of delegates who reported being fully engaged across six days of training. The CMP trainers, through their delivery style, personalities and course content and structure, did exactly this.
We share data and best practice ideas for how best to access mediation for your business. Ideal for those with an existing mediation service which they would like to see achieve better results.
This paper draws on research we carried out across the UK to find out what it really is that makes a successful in house mediation service.