was successfully added to your cart.

Building on your mediation service

You’ve set up your internal mediation service and now you want to get more value from it – or simply refresh and relaunch.

Hundreds of organisations have chosen CMP Resolutions as their partner for really embedding mediation into the organisation; the initial training is just the first step!

Why workplace mediation services slip into decline

There are usally two reasons:

  • a loss of mediation capability; or
  • a low a service profile.

Reviving your in-house mediation service need not be expensive or time consuming, and the human and financial benefits will be significant. Whether it’s widening the scope of what your mediators can work on, or repositioning your service and rolling out a communication plan, there are many steps you can take to get more from mediation.

If you want an inhouse mediation service that releases all the potential benefits of early dispute resolution, you need to maintain, promote and manage your service.

And to do this means you need to evidence the business case of your service, to ensure future funding. But do you know how well your mediation service is performing?

If you stop thinking ‘mediation’ after the inital training, there’s a real risk that all you have are trained mediators, and not a real, vibrant and effective mediation service.

We can help you get more from the investment you’ve already made in mediation, no matter who did you initial training.

I was very pleased with the ILM Professional Workplace Mediator training provided for our new staff mediators.  The six-day programme was well-structured, and the content was presented clearly and concisely.  The trainer was flexible and sensitive to individual needs, and our trainees found the course challenging and highly stimulating.  I would be very happy to use CMP again in the future.

Mediation Service Set-up Commissioner and former ILM Professional Workplace Mediator Delegate, Head of ER DEFRA

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. The trainer worked with us to discuss service development and implementation. They provided a lot of supporting information which has helped immensely in getting this project off the ground.

Achieving Mediation Excellence Commissioner, HR ManagerUniversity of York

Excellent quality course which appropriately addressed the needs and requirements of the learners. All the staff trained stated that it was one of the best courses they had ever attended, and they hope that they can undertake further training with this organisation in the future.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Learning and Development ManagerHMPS - NOMS

CMP are a professional, highly skilled and reliable organisation. Very willing to share their expertise which is making a difference to managing conflict and improving relationships within NHS Grampian.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Head of HRNHS Grampian

This was very useful and has motivated me to do the Achieving Mediation Excellence audit

Mediation Service Set-up Project Lead and ILM Professional Workplace Mediator and Advanced Mediation Skills Delegate, Service Managera Higher Education Institute

CMP offer an impressive blend of professional expertise and workplace mediation experience. Their trainers are challenging and thought-provoking and used realistic exercises relevant to our work. Our delegates were stimulated and inspired, and have brought valuable and lasting benefits back to the organisation.

Mediation Serivice Set-up and ILM Professional Workplace Mediator, comments from the Head of Human ResourcesMetropolitan Police

I have always found CMP courses to be stimulating, challenging, at the cutting edge of current thinking and practice, while professionally delivered and supported. The ILM Professional Workplace Mediator programme, delivered to us in-house, was no exception and feedback from the participants fully endorses my comments.

Mediation Service Commissioner, Mediation and Conflict Resolution ManagerDevon County Council

I found the ILM Professional Workplace Mediator training and support from CMP to be excellent. It enabled the University to develop a successful in-house mediation service which provides managers and staff with an effective route towards better working relationships.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Head of EqualitySunderland University

All delegates, without exception, thoroughly enjoyed the course, both content, interest, and the way in which the trainer delivered the programme. The course was challenging and they all feel they have a new set of professional tools that will help them. Well done to CMP; our thanks to all those who worked to make this happen.

Mediation Service Set-up Project Lead and ILM Professional Workplace Mediator Delegate, HRO - Crime CommandNorfolk Constabulary

CMP is an organisation at the top of their game and this was evidenced by the calibre of the trainers assigned to my project. Seldom do Training & Development Managers receive outstanding feedback from 100% of delegates who reported being fully engaged across six days of training. The CMP trainers, through their delivery style, personalities and course content and structure, did exactly this.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Training and Development ManagerBoard of Community Health Councils Wales

How to get the most from your internal mediation service - learnings from a national survey

We share data and best practice ideas for how best to access mediation for your business. Ideal for those with an existing mediation service which they would like to see achieve better results.

This paper draws on research we carried out across the UK to find out what it really is that makes a successful in house mediation service.

How to get the most from your internal mediation service