Building your in-house investigation capabilities

Please scroll to the bottom to see testimonials and case study

Train HR specialists and managers to carry out fair, robust and sensitive workplace investigations into all types of workplace concerns and complaints.

Whether it’s the full training – including report writing – that you want for internal investigating officers, or shorter courses for HR and Hearing Managers, we have over 20 years’ experience of getting investigations done right.

And contact us if you are after specialist training, such as for Ethics Officers; handling Serious Incidents; or for Student Complaints.

When we come to train you at your premises, you can be assured of:

  • high quality selection and recruitment materials
  • a trainer who has at least 15 years’ investigating experience
  • 12 months’ support and guidance for your delegates
  • a comprehensive pack of material to manage every aspect of the investigation and the service
  • a certificate from the Institute of Leadership and Management (ILM) – a valuable and recognised qualification.

We are a training provider that cares about quality and evaluation and we include free and unlimited support for all your investigators that we train.

Public training courses

If you have less than 4 delegates to train, training in-house becomes non-efficient. CMP’s public courses offer an excellent alternative for those who want to train as mediators and investigators. Endorsed by the Institute of Leadership and Management (ILM) our programmes are interactive, strong on practical exercises and focused feedback and run by specialists with many years of experience under their belts.

CMP developed a serious incident investigation programme that was just right for the needs of the group.  We would recommend CMP to any organisation wanting to develop the skills and professionalism of their investigators. Our training was been a very positive experience, and we are confident it has helped us to speed up and professionalise our approach to investigating serious incidents.   Not only have our investigators gained in confidence and skills, but our investigations are already moving more quickly and our processes have been streamlined following input from the trainers.

ILM The Serious Incident Investigator Training Buyer and Delegate, Patient Feedback ManagerAbertawe Bro Morgannwg University Health Board

The investigation training was informative and interactive, with excellent course material. I particularly liked the energy and expertise of the trainer who shared his experiences.

ILM Professional Workplace Investigator Training Delegate, Senior ManagerHSE Ireland

Clear, relevant, mixture of activity types – the trainer created a safe place to learn.

Student Complaints Training Delegate, Director, English Language ProgrammesCardiff University

We used CMP to train Specialist Investigators to work on cases of bullying and harassment that had reached a formal stage; and to train workplace facilitators/mediators to help individuals discuss and potentially resolve their differences.  The trainers from CMP were highly professional and knowledegable. The participants felt that the respective courses were hard work but enjoyable. As an organisation we feel that their skills and knowledge has given us a bank of people who are skilled and very able to help the Trust in maintaining a work environment free of unwelcome behaviour.

Training Commissioner, Learning & Development Managera NHS Trust

I like the respectful way the training was undertaken, listened etc. The trainer made it interesting, whilst being well-considered and thoughtful.

Student Complaints Training Delegate, Academic Quality & Standards ManagerCardiff University

A collaborative environment, lots of ideas for the right language to use and situations that might crop up. Real-life focus!! Thank you for a very useful day!!

Student Complaints Training Delegate, Deputy Director, English Language ProgrammesCardiff University

The investigation skills training was comprehensive, authoritative and excellently presented.

Investigation Skills Training Delegate, Area Education OfficerSandwell Metropolitian Borough Council

Feedback from attendees has been excellent. Well done CMP for providing excellent training, we will use CMP again. The Workplace Investigator training was a robust and in-depth training event, tailored very well to the unique policy application of the Scottish Government.  Delivered by a very knowledgeable trainer who was able to able to assess the needs of the group and who was confident and flexible enough to be able to concentrate on specific areas when required, whilst still maintaining deadlines etc.

ILM Professional Workplace Investigator Training Delegate, Diversity AdvisorScottish Governtment

The project has gone very well; it has been organisationally excellent. The quality of the training is good and the content of the training is extremely relevant. Working with CMP Resolutions in the short term has helped us to establish a pool of qualified investigators who we are assured is competent to undertake investigations.

ILM Professional Workplace Investigator Training Commissioner and Delegate, HR ManagerHSE Ireland

It was great to have such an experienced investigaton skills trainer, with deeper insight into people’s motivations and responses, and how to skilfully navigate these in order to elicit the information necessary to come to a reasoned judgment. We picked up lots of great tips about how to ensure an investigation’s terms of reference are really clear, and how to stay on track and not become diverted by other agendas.

ILM Professional Workplace Investigator Training Delegate, Senior ManagerThe Equality Academy

Vanessa Clothier, Business Conduct Development Manager, BAE Systems talks about partnering with CMP to develop an investigations skills course to train their Ethics officers.

From half day workshops, Hearing Manager courses, and full national certificate skills programmes, our programmes are the UK’s benchmark courses.  If you’re not sure whether we have the right programme for you, this paper summarises all our offerings, and also enables you to bespoke training to meet your needs.

Find out what we can offer you to strengthen your internal investigation provision.