Building your in-house investigation capabilities

Please scroll to the bottom to see testimonials and case study

Train HR specialists and managers to carry out fair, robust and sensitive workplace investigations into all types of workplace concerns and complaints.

Whether it’s the full training – including report writing – that you want for internal investigating officers, or shorter courses for HR and Hearing Managers, we have over 20 years’ experience of getting investigations done right.

And contact us if you are after specialist training, such as for Ethics Officers; handling Serious Incidents; or for Student Complaints.

When we come to train you at your premises, you can be assured of:

  • high quality selection and recruitment materials
  • a trainer who has at least 15 years’ investigating experience
  • 12 months’ support and guidance for your delegates
  • a comprehensive pack of material to manage every aspect of the investigation and the service
  • a certificate from the Institute of Leadership and Management (ILM) – a valuable and recognised qualification.

We are a training provider that cares about quality and evaluation and we include free and unlimited support for all your investigators that we train.

Public training courses

If you have less than 4 delegates to train, training in-house becomes non-efficient. CMP’s public courses offer an excellent alternative for those who want to train as mediators and investigators. Endorsed by the Institute of Leadership and Management (ILM) our programmes are interactive, strong on practical exercises and focused feedback and run by specialists with many years of experience under their belts.

CMP provided a great facilitator:  very articulate and patient, who created opportunities for discussion on issues that I was unsure of.

Student Complaints Training Delegate, Assistant Campus Registrar University for the Creative Arts

I like the respectful way the training was undertaken, listened etc. The trainer made it interesting, whilst being well-considered and thoughtful.

Student Complaints Training Delegate, Academic Quality & Standards ManagerCardiff University

CMP is a very good company to do business with and I would definitely recommend them.  I was very happy with the service offered, the investigation training and the follow-up support.  Our organisational objectives were clearly met by CMP’s involvement and I believe the training has provided the foundation for success.

Mediation Service Set-up, and Training Commissioner, Acting Head of HR,Wrightington, Wigan and Leigh NHS Foundation Trust

We chose CMP Resolutions to deliver the ILM Endorsed Professional Workplace Investigator training as it was a unique product that was available. The delegate feedback has been extremely positive. The training has helped to improve the way in which Terms of Reference are set, ensuring that investigations are tightly described and therefore less likely to go off track, ultimately saving both time and money. Also a key element of the course was the skills practice on building rapport under pressure which has greatly improved our investigation practice. We would whole heartedly recommend CMP Resolutions.

ILM Endorsed Professional Workplace Investigator Training Buyer and Delegate, Director of HRIndependent Police Complaints Commission

I thoroughly enjoyed this course and learned a lot. The trainer was very knowledgeable and able to explain the subject matter very clearly. Lots of hands-on practice with realistic and thought provoking exercises. Small number of participants meant that the training could be adapted to individual needs.

ILM Professional Workplace Investigator Training Delegate, Chief Fraud OfficerThe International Labour Organisation (ILO)

I learned a lot and feel more clear about what is and isn’t expected. It’s been very helpful. The trainer was lovely.

Investigation Skills Training Delegate, Senior ManagerCambridge City Council

The CMP Professional Workplace Investigation skills was well led by Tim, an extremely knowledgeable and experienced trainer. His approach to the subject matter was both legalistic and yet had the ‘human’ touch.  The course and subsequent ILM Endorsement is valuable to our business in providing us the skills to carry out independent investigation on behalf of our HR Team, and allowing them to manage any subsequent actions arising from the investigation.

 
ILM Professional Workplace Investigator Training Delegate, Standards ManagerArco Ltd

Thanks for such a great course.  Despite having done investigations for around 10 years I really learnt a lot and left with loads of good ideas and knowledge I can put into practice, in fact I’ve already been working on a manager/investigator this morning!

ILM Professional Workplace Investigator Training Delegate, Senior Managera Public Sector Institute

CMP developed a serious incident investigation programme that was just right for the needs of the group.  We would recommend CMP to any organisation wanting to develop the skills and professionalism of their investigators. Our training was been a very positive experience, and we are confident it has helped us to speed up and professionalise our approach to investigating serious incidents.   Not only have our investigators gained in confidence and skills, but our investigations are already moving more quickly and our processes have been streamlined following input from the trainers.

ILM The Serious Incident Investigator Training Buyer and Delegate, Patient Feedback ManagerAbertawe Bro Morgannwg University Health Board

This investigation training has made me re-evaluate how I would do an investigation, and change my approach to improve my skills. The role play was hugely beneficial, the trainer was very inclusive, friendly, clear and concise.  I enjoyed every aspect of the training.

ILM Professional Workplace Investigator Training Delegate, Senior ManagerHSE Ireland

Vanessa Clothier, Business Conduct Development Manager, BAE Systems talks about partnering with CMP to develop an investigations skills course to train their Ethics officers.

From half day workshops, Hearing Manager courses, and full national certificate skills programmes, our programmes are the UK’s benchmark courses.  If you’re not sure whether we have the right programme for you, this paper summarises all our offerings, and also enables you to bespoke training to meet your needs.

Find out what we can offer you to strengthen your internal investigation provision.