CMP Resolutions Latest Blog
The “V” Word. Why we must recognise ‘vexatious’ complaints exist and deal with them effectively
The “V” Word. Why we must recognise ‘vexatious’ complaints exist and deal with them effectively The vast majority of complaints …
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Performance improvement, not an option!
“The best thing a manager can do to reward their good performers is to address the performance of their poor …
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On Not Beating Bullies
A guest post by CMP’s practitioner Michael Jacobs We did some work recently for a large government department who have …
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European Code of Conduct for Mediators
The European Union has long recognised the value of mediation in bringing about resolution of disputes and improved access to …
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Review of the new Dispute Resolution Report from BIS
CMP reviews the new Dispute Resolution Report from the Department for Business Innovation and Skills (BIS) and assesses the impact …
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Consider all your options when you want to be a mediator
A review of the different types of mediation that are available for would-be mediators
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Explaining mediation to non-mediators: how hard can it be?
I’m often surprised at how mediators and the mediation world talks about mediation to the people they want to take …
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New research explains why some conflicts escalate to complaints
Why do some workplace conflicts escalate? This summary article explains how to avoid this happening.
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Trouble brewing – get ready to close difficult claims
One of the most common types of grievance investigation we encounter is when a member of staff is being performance …
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I don’t rate ‘The Mediation Process’
I don’t rate the mediation process as highly as many people seem to – yet I think it makes me …
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