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Managing Difficult Conversations

Reading List

Getting to Yes: negotiating an agreement without giving in – Roger Fisher and William Ury

Non-violent Communication: a Language of Life –  Marshall B Rosenberg

Crucial Conversations: tools for talking when the stakes are high – Patterson, Grenny, McMillan, Switzler

How to Disagree without being Disagreeable – Suzette Haden Elgin

Difficult Conversations: how to discuss what matters most in communication – Luke Gregory

Difficult Conversations – (HBR 20-Minute Manager series) – Harvard Business Review