Company

Workplace conflict management experts

We provide accredited mediation training, a national mediation service, a national service to investigate bullying and harassment complaints, and accredited investigation skills training for grievance and disciplinary investigations.

So if you’re in HR or ER, and people are your first priority, we provide a national independent mediation service to help people have difficult conversations with each other. We get people back from stress absences, away from formal complaints, and back to reasonable working relationships.

We help you set up your own mediation service, or team of  grievance resolvers. And we help you deliver fair and robust investigations into complaints that don’t take months to complete. If you’re unclear about exactly what’s going on, but people are clearly unhappy about something, we’ll bring clarity with a neutral assessment.

If you’re a senior manager with bottom-line accountability and responsibility for strategy, we can give you the tools to work out the cost of your business of your current approach to employee relations. And then help you identify where and how to make the best strategic changes.

We work with employers to help them get SMART-ER™. This is a way of supporting, managing and retaining talent with effective employee relations using the CMP (close, manage, prevent) model.

What you can get from working with CMP

  • A conflict-free workforce.
  • People who can actually have difficult conversations – about performance, behaviour, bullying – rather than avoiding them for years or absorbing too much HR time.
  • Another tool to manage your reputation and keep you out of the news for the wrong reasons.
  • Money which you don’t spend on legal fees, tribunal claims and grievance investigations which save people’s jobs and keep your organisation productive.
  • Essential talent who stay with you even when they may have gone through a tough conflict.

CMP Resolutions provides support to employers to manage their employee relations effectively.

Think of the impact on productivity if there was no conflict in your organisation.

  • A grievance costs around £20,000. Prevent 5 a year, and you’ve saved £100,000.
  • Managers spend 30% of their week sorting out conflict at work. Imagine what they could achieve for you if that 30% was put to more productive use.
  • And if people were getting on with their work – and each other – rather than backbiting, attacking or avoiding each other, they would be as productive as you need them to be.

The CIPD agrees that HR need to help line managers take responsibility in managing these issues…

Browse the site using the hyperlinks above, or contact CMP for further information.