CMP Resolutions (the trading name for Conflict Management Plus Ltd) was established in 1989 by John Crawley and was ahead of its time in identifying the enormous benefits of dispute resolution including mediation to the UK workplace. We were responsible for the development and introduction of Interactive Mediation^©, the mediation model used by the majority of professional workplace mediators practising today. Our level of innovation and passion for high-quality delivery rapidly secured us the market leadership position, which we have maintained through our continued advancements and originality.

Increasing numbers of organisations now recognise the performance and productivity benefits that can be achieved through the professional management of workplace disputes. Under the helm of Managing Director, Katherine Graham, CMP has responded to the evolving market and has broadened its offering to provide the complete range of dispute resolution services required by forward thinking organisations.  These include neutral assessment, professional Investigation services, mediation, conflict mentoring, harassment adviser training. Click here for further information. We have developed the UK's only tool to measure both the cost of conflict and the return achieved through investing in conflict management interventions.

To date we have trained over 8000 people in mediation and investigation techniques, all of whom have the credentials gained by having completed a nationally accredited or endorsed training course. CMP’s Qualified Workplace Mediator ILM endorsed programme is the starting point on the path to a formal qualification in mediation - leading through the officially recognised Qualified Advanced Workplace Mediator to the Diploma in Workplace Mediation; the only professional qualifications in workplace mediation, and only available through CMP. This professional endorsed pathway is also available within the Qualified Workplace Investigator and Qualified Advanced Workplace Investigator training.

Through our professional dispute resolution services, our mediators have undertaken more than 2500 mediation cases with an outstanding 95% success rate; our investigators have carried out over 800 formal investigations into bullying and harassment and discrimination grievances and disciplinaries.