Case Studies

We’ve been providing conflict management expertise to the UK for over 20 years and have an impressive client base. You can explore the kind of work we have delivered for clients in these sample case studies. We work in the private, public and not for profit sectors.

Foreign and Commonwealth Office: Developing the Complete Dispute Resolution Professional

Providing: combination of mediation training, investigation training, contact officer training

 

Papworth hospital

  In the words of the Director of Corporate Development, Papworth Hospital NHS Trust.

 

York University Internal mediation service fully supported and embedded

   

APFO and CFOA: Introducing mediation

Providing: mediation training

   

Colchester University Hospitals NHS Trust: 10 year partnership with a continuously improving NHS Trust

Providing: conflict management, mediation and investigation training

   

Department for Business Innovation and Skills (BIS): Modelling best practice dispute resolution in the Government

Providing: mediation training, setting up a mediation service  and investigation training

   

Hampshire Fire and Rescue Service: Using dispute resolution training to build management competence and achieve culture change

Providing: dispute resolution training

   

Kirklees Council: Using an investigation provider as back up to internal investigation processes, and introducing a mediation service

Providing: investigation servicesmediation training

   

London Underground: Sole provider contract to provide grievance and harassment investigations and mediation services

Providing: investigation services, mediation services, investigation training

   

Masterlease: Bespoke management training for difficult workplace situations

Providing: bespoke conflict management training

   

Metropolitan Police: Creating a sustainable in-house mediation service

Providing: mediation training, mediation refresher training, advanced mediation training

   

Ministry of Justice: Developing a nationally recognised best practice mediation service

Providing: mediation training, running a mediation service, advanced mediation training

   

NHS Cumbria: Using mediation to resolve staff-side and management conflict

Providing: mediation service

   

NHS Grampian: A benchmark for a holistic approach to conflict at work

Providing: conflict management training, mediation training, investigation training

   

Northumbria University: Introducing mediation into a university setting

Providing: mediation training and setting up a mediation service

Anchor Trust Housing Association: Neutral assessment of conflict in assisted housing

Providing: outsourced neutral assessment service

   

APFO and CFOA: Introducing mediation

Providing: mediation training

   

Colchester University Hospitals NHS Trust: 10 year partnership with a continuously improving NHS Trust

Providing: conflict management, mediation and investigation training

   

Department for Business Innovation and Skills (BIS): Modelling best practice dispute resolution in the Government

Providing: mediation training, setting up a mediation service  and investigation training

   

Hampshire Fire and Rescue Service: Using dispute resolution training to build management competence and achieve culture change

Providing: dispute resolution training

   

Kirklees Council: Using an investigation provider as back up to internal investigation processes, and introducing a mediation service

Providing: investigation servicesmediation training

   

London Underground: Sole provider contract to provide grievance and harassment investigations and mediation services

Providing: investigation services, mediation services, investigation training

   

Masterlease: Bespoke management training for difficult workplace situations

Providing: bespoke conflict management training

   

Metropolitan Police: Creating a sustainable in-house mediation service

Providing: mediation training, mediation refresher training, advanced mediation training

   

Ministry of Justice: Developing a nationally recognised best practice mediation service

Providing: mediation training, running a mediation service, advanced mediation training

   

NHS Cumbria: Using mediation to resolve staff-side and management conflict

Providing: mediation service

   

NHS Grampian: A benchmark for a holistic approach to conflict at work

Providing: conflict management training, mediation training, investigation training

   

Northumbria University: Introducing mediation into a university setting

Providing: mediation training and setting up a mediation service

 View our list of clients and testimonials pages for further details about our experience. Or, contact us to be put directly in touch with our clients.