CMP Resolutions has been recommended to the Trust due to their expertise.

Jodie Senior, Human Resource Business Partner
Mediation for Managers and Conflict Management training 2010

Very educational on why people show anger and trigger points.

Sarah Lynch, Colchester Hospital

Conflict Management (Dealing with aggressive phone calls) 2009

CMP delivered our first training round for our reps in Oct 2008 and we were very happy with the training given.

Anette Grindsted, HR Diversity Advisor

Dignity at Work training

The Conflict Management training was a good insight into managing conflict between staff and teams. The trainer was confident and knew his stuff whilst keeping the whole group involved.

Nick Foskett, Manager

The Conflict Management training gave a good basic knowledge of how to deal with conflict within teams or conflict between staff and management. There was lots of practical and role playing throughout the day both with the whole group as well as in smaller groups, which was very useful. I particularly liked the trainers' ideas on how to get and keep the attention of staff involved in the conflict.

Kay Skipp, Administrator

Our front-line housing staff regularly face challenging and potentially threatening situations. For several years now, we have engaged CMP to equip our staff with appropriate skills to meet these challenges and diffuse threatening situations. Their professional approach and participative style have always been well-received and have contributed to the first-class customer service we aim to deliver.

Barrie Smith, Head of Learning & Development

Conflict Management (Dealing with Difficult Situations)