On this site
Use this site to find out about:
- How to introduce an internal mediation service that works, and keeps on working
- How, when and why to outsource mediation
- When and why to outsource investigations into grievance, bullying, harassment, disciplinary or whistle-blowing complaints which are often complex and sensitive
- How to make sure your internal investigations are fair and robust and adequately protect your employer at tribunals
- What a Deciding Officer needs to know and do
- When and how to coach individuals whose behaviour is posing a corporate risk
- How to support managers to take on a stronger conflict management role or who face challenging behaviour from their teams
- How to change employees’ behaviour around bullying and harassment and build a culture of respect
- What to do when a team or pair is obviously in dispute but no one is making a formal complaint
- The benefits of setting up a group of people to act as First Contact Officers (grievance resolvers)
- How to achieve SMART-ER™ (supported, managed and retained talent through effective employee relations) using the CMP (close, manage, prevent) model.
- The costs of your organisational conflict to your business and where to invest your dispute resolution activities to achieve the highest return.
Contact us to speak in confidence about your service or training needs