Train managers and directly decrease your cost of conflict
Our CMP model shows the business case for investing in ‘Preventing’ conflict rather than ‘Closing’ conflict. Put your investment where it really adds value – at the ‘Prevent’ layer, and you will prevent the need for mediation, and costly investigations.
Conflict can be good for business!
Roffey Park (Report, 2013) found over 50% of managers believe conflict leads to animosity, reduces productivity, diminishes trust and creates ineffective working groups. And over a third agree conflict fosters new ideas and solutions, and stimulates creativity and imagination.
But are managers doing the best they can?
Managers spend 30% of their time managing conflict, which is a large proportion of your salary bill and if they are not using this time effectively, that’s a great deal of lost value.
The CIPD Conflict Management Report 2007 found “only 3% of employers rate their managers as ‘excellent’ in managing conflict” and “only 37% provide training for their line managers in conflict resolution skills, in spite of their central role in resolving conflicts at an early stage and preventing disputes from escalating.” But remember that the behaviour of your line managers has the most effect on your success in tackling bullying and harassment at work.
Support them with focused and expert training
Our ILM Endorsed 1 and 2 day programmes are delivered in 2-hour modules to minimise disturbance from work and the level and challenge of our training is determined by the context and experience and grade of the attendees.
CMP delivered intensive bespoke conflict management training to 200 managers, to achieve a significant boost to managers’ confidence and skills in managing transition during a time of change, and contributing significantly to achieving the organisational goal of preventing and managing bullying and harassment. CMP listened to our needs and worked with us to develop a course that satisfied our requirements.
A very informative and useful course that should be part of core management training.
Our front-line housing staff regularly face challenging and potentially threatening situations. We engaged CMP to equip our staff with appropriate skills to meet these challenges and defuse threatening situations. Their professional approach and participative style have always been well-received and have contributed to the first-class customer service we aim to deliver.
The trainer was really dynamic and engaging, the conflict management training was relevant, interesting with practical examples.
I have no hesitation in recommending CMP, they offer excellent value for money and provide a service that is second to none! CMP provides a complete and professional service. From initial enquiry through administration and delivery, CMP covers all the bases. They are knowledgeable, professional and approachable and found flexible solutions to our training requirements. The feedback for the training has been outstanding. In addition to a collection of superlatives such as “fantastic” “inspiring” and “excellent” staff have stated that they came away with practical advice they can apply in real situations and, more to the point, have said it works!
Informative, thought provoking and inclusive…Good delivery honest, grown up attitude. I liked the trainer’s style!
[tabs tab1=”What managers learn” tab2=”Business benefits” tab3=”Our other courses” layout=”horizontal” backgroundcolor=”” inactivecolor=””]
- To take control of their own behaviour
- To challenge inappropriate behaviour in others
- To work collaboratively to resolve matters which are causing friction
- The interpersonal skills to effectively prevent escalation of the day-to-day workplace conflicts, misunderstandings and tensions.
- Basic mediation skills so that they can run a mediation-type meeting
- Workplace bullying and harassment and the manager’s role in preventing these behaviours.
- Understand their responsibility for managing early conflicts at work
- Manage their own behaviours so as to avoid inadvertently exposing themselves to bullying or harassment allegations
- Understand how to handle challenges made directly to them
- Use new ways of being more confident and assertive when challenging inappropriate behaviour and raising difficult issues with people
- Help people resolve their differences early and without escalation by using a structure and basic skills to run a ‘mediation’ session
- Know when to recommend formal mediation
- Support their employer to manage the risk and cost of conflict at work
- Persuasion and Influencing Skills – managing upwards and outwards
- Managing Difficult People on the Telephone and by Email
- Personal Safety and Conflict Management at Work
- Responding to Aggressive Situations
- Constructive Complaint-handling