Dispute Resolution Resources

Blogs and News

Please click this link to visit the News and Blogs page for dispute resolution.

Case studies

NHS Lothian

Birmingham Community Healthcare NHS Foundation Trust

Birmingham Solihul Mental Health Foundation Trust

Hints, tips and techniques

Programmes

ILM Endorsed Award – Passport to Mediate

ILM Endorsed Award – The Professional Workplace Mediator

ILM Endorsed Award – Essential Mediation Skills

ILM Endorsed Award – Core Mediation Skills

ILM Endorsed Award – Mediating Group Disputes

ILM Endorsed Award – Managing a Mediation Service

ILM Endorsed Award – Neutral Assessment

Mediation for Managers

Introcuding Mediation Workshop

Reading lists

Mediation for Managers – Amazon Link

Website links

Civil Mediation Council

College of Mediators

The Hive Society

White papers

A toolkit for monitoring and evaluating your mediation service

An overview of our dispute resolution services

Assessing your grievance and disciplinary practices

Conflict coaching for managers

Group mediation – Why it’s not safe to use unexperienced mediators

How E-learning enabled managers to have good difficult conversations

How managers can have good difficult conversations

How to do a group mediation

How to get people to say ‘yes’ to mediation

How to get the most from your internal mediation service

How to set up a successful internal mediation service

How to sustain the business case for your mediation service

Improving your in-house mediation service

Improving your mediators’ skills and confidence

Managing student concers – a guide to the OIA framework

Mediation supervision: Make more of mediation at work

Overview of our training

Selecting and recruiting your in-house mediators

Selecting the right mediation course for your needs

Setting up a mediation call off contract

Should you set up an internal mediation service or use external mediators?

The complete guide to refering a conflict to an independent mediator

When to use mediation – The right and wrong times to use mediation at work

Why choose CMP as your mediation training partner

Why refer a conflict to an external mediator

Why we get into conflict at work

Videos