Train your mediators, set up an internal mediation service – or source external support?

Please scroll to the bottom to see testimonials and case study

You are considering introducing mediation; you have identified the many potential benefits for your organisation and you have identified clear objectives for it to deliver and be monitored against. 

The high-level decisions are in place.  Which of the four options for getting mediation into your business will be right for you?

  1. Referring an occasional case as the need arises
  2. Setting up a call-down contract with a provider, which should come with some added benefits
  3. Training one or two individuals internally to mediate
  4. Setting up an internal mediation service

Each has its benefits and drawbacks. But without being an expert in mediation, how do you know whether your mediation service should be staffed by internal mediators or outsourced to an external mediation company?

Public training courses

If you have less than 4 delegates to train, training in-house becomes non-efficient. CMP’s public courses offer an excellent alternative for those who want to train as mediators and investigators. Endorsed by the Institute of Leadership and Management (ILM) our programmes are interactive, strong on practical exercises and focused feedback and run by specialists with many years of experience under their belts.

The mediation training provided by CMP was excellent in both context and format, and both challenging and enjoyable to all those staff who participated. It has certainly opened our eyes to the potential that mediation provides in resolving neighbour disputes and conflict management in other areas of housing work.

Mediation Skills Training Delegate, Tenancy Enforcement Team LeaderCity of Lincoln Council

The mediation has been very effective, it achieved what we wanted with regards to the interpersonal relationships within this team and also provided us with a clearer picture of the wider issues so that HR can better support the team. The original issues appear to have melted away, and parties are able to work together positively and with respect for each other’s working styles.  The tailored support from CMP provided HR with support on thinking through issues and the organisational processes.

Outsourced Mediation Commissioner, HR Business PartnerInternational Institute for Environment & Development

I was delighted with the training. It got straight to the point and didn’t go over old ground. It left me room to personalise the information to my needs and situation and provided a structure and method for ‘group mediation’ which most importantly could flex to the needs of the situation and participants.

Advanced Mediation Skills Training Delegate, Experienced mediatorCroydon Health Services NHS Trust

When we needed an independent mediator we found CMP thoroughly professional and helpful. This was evident from our very first contact through to completion of the mediation process.

Outsourced Mediation Commissioner, SuperintendentMOD Police

The mediator did an excellent job. The Guidance Notes for Employers and the Information for Parties documents which were sent to me were excellent.  I have spoken to both the main individuals involved since the mediation took place and both have independently said that before starting the process they thought that there was no way that this problem could be resolved.

Outsourced Mediation Commissioner, HR Business Partnera Research Organisation

I feel confident to talk about mediation to anyone who might be thinking of using it; and the skills will really be beneficial in my role. This was a great use of my time.

ILM Professional Workplace Mediator DelegatePrivate Consultant

The Advanced Mediation programme was an excellent course focused on some of the more challenging aspects of being a mediator.

Advanced Mediation Skills Training Delegate, Case Worker Foreign and Commonwealth Office

Thank you CMP for the excellent training.  We have received very positive feedback from those who attended the course.  The literature provided by CMP was professional, thorough and easy to understand.  We would always recommend you to others.

Mediation Service Commissioner and ILM Professional Workplace Mediator Delegate, Service Manager Young Devon

I found the ILM Professional Workplace Mediator training and support from CMP to be excellent. It enabled the University to develop a successful in-house mediation service which provides managers and staff with an effective route towards better working relationships.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Head of EqualitySunderland University

The mediator was excellent.  This has achieved our objectives of getting clarity from the parties and a clear commitment for a way forward.  This complex and difficult situation has been expertly handled by CMP and we would not hesitate to use them in the future.

Director of HRThe University of Winchester

Internal or external mediators?

We will take you through the key things to consider in relation to:

  • Independence
  • Cost
  • Availability and speed
  • Cultural orientation
  • Timeliness
  • Case numbers

Your responses to the questions posed in this paper will leave you much clearer about which option is right for you.

Should you set up an internal mediation service or use external mediators?