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You are considering introducing mediation; you have identified the many potential benefits for your organisation and you have identified clear objectives for it to deliver and be monitored against.
The high-level decisions are in place. Which of the four options for getting mediation into your business will be right for you?
- Referring an occasional case as the need arises
- Setting up a call-down contract with a provider, which should come with some added benefits
- Training one or two individuals internally to mediate
- Setting up an internal mediation service
Each has its benefits and drawbacks. But without being an expert in mediation, how do you know whether your mediation service should be staffed by internal mediators or outsourced to an external mediation company?
Public training courses
If you have less than 4 delegates to train, training in-house becomes non-efficient. CMP’s public courses offer an excellent alternative for those who want to train as mediators and investigators. Endorsed by the Institute of Leadership and Management (ILM) our programmes are interactive, strong on practical exercises and focused feedback and run by specialists with many years of experience under their belts.
Nothing was too much trouble and the practitioner was extremely supportive and patient. The whole session was at a comfortable pace.
I’d highly recommend the mediation supervision course to anyone who supervises mediators, even people who’ve been doing it for some time. It was well delivered, with plenty of time for discussion, suggestions and reflection.
The advanced mediation training a very rewarding course that provided further learning and personal development in the field of mediation. Thank you to the trainer.
This was very useful and has motivated me to do the Achieving Mediation Excellence audit
I found the mediation was very worthwhile with a very supportive and attentive mediator.
The best and most interesting course I’ve been on. Good learning pack to support in-depth, challenging, highly participative group sessions. Demanding, satisfying, thought-provoking, intense and fun. It has changed the way I think about certain things and therefore will have a long lasting impact.
The mediator was excellent in getting us to talk to each other about things that were really hard to go through. I don’t know what she did, but it was very like magic.
We will take you through the key things to consider in relation to:
- Availability and speed
- Cultural orientation
- Case numbers
Your responses to the questions posed in this paper will leave you much clearer about which option is right for you.