Train your mediators, set up an internal mediation service – or source external support?

Please scroll to the bottom to see testimonials and case study

You are considering introducing mediation; you have identified the many potential benefits for your organisation and you have identified clear objectives for it to deliver and be monitored against. 

The high-level decisions are in place.  Which of the four options for getting mediation into your business will be right for you?

  1. Referring an occasional case as the need arises
  2. Setting up a call-down contract with a provider, which should come with some added benefits
  3. Training one or two individuals internally to mediate
  4. Setting up an internal mediation service

Each has its benefits and drawbacks. But without being an expert in mediation, how do you know whether your mediation service should be staffed by internal mediators or outsourced to an external mediation company?

Public training courses

If you have less than 4 delegates to train, training in-house becomes non-efficient. CMP’s public courses offer an excellent alternative for those who want to train as mediators and investigators. Endorsed by the Institute of Leadership and Management (ILM) our programmes are interactive, strong on practical exercises and focused feedback and run by specialists with many years of experience under their belts.

I found the ILM Professional Workplace Mediator training and support from CMP to be excellent. It enabled the University to develop a successful in-house mediation service which provides managers and staff with an effective route towards better working relationships.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Head of EqualitySunderland University

A highly interactive and participative course; just what we wanted. The trainer was very experienced, using personal anecdotes to make scenarios ‘come alive’.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Mediation LeadThe Department for Business, Innovation and Skills

I feel confident to talk about mediation to anyone who might be thinking of using it; and the skills will really be beneficial in my role. This was a great use of my time.

ILM Professional Workplace Mediator DelegatePrivate Consultant

An excellent refresher course with very positive feedback. A very useful and timely refresher that brought some interesting ideas to the fore – it was really enjoyable and I felt that the course was value for money and that delegates received a boost to their confidence. CMP staff are always professional, polite, and easily accessible.

Advanced Mediation Training Commissioner and Delegate, Mediation Service ManagerThe Home Office

None of us have been on such a difficult/challenging course before, yet paradoxically, also being the one we have enjoyed the most. You provided the most wonderfully safe environment in which to challenge us and for us to feel uncompromised with our vulnerabilities/insecurities. The skills you worked so hard to impart will be absolutely pivotal for all of us. Your emotional commitment combined with the stamina required for three days – twice – is profoundly impressive.

ILM Professional Worksplace Mediator Training, Head of Occupational HealthBirmingham University

An excellent accredited mediation training course which equipped me for mediating workplace issues as a senior manager

ILM Professional Workplace Mediator Training Delegate, SuperintendentMetropolitan Police

This neutral assessment service has been very effective and what has been particularly good is the tailored support from CMP.   This project has achieved what we wanted and also provided us with a clearer picture of the wider issues so that HR can better support the team going forwards.

Neutral Assessment Commissioner, HR ManagerInternational Institute for Environment & Development

CMP offer an impressive blend of professional expertise and workplace mediation experience. Their trainers are challenging and thought-provoking and used realistic exercises relevant to our work. Our delegates were stimulated and inspired, and have brought valuable and lasting benefits back to the organisation.

Mediation Serivice Set-up and ILM Professional Workplace Mediator, comments from the Head of Human ResourcesMetropolitan Police

The mediation training was comprehensive, interactive and interesting as well as challenging. The trainer was very patient, in what was a classroom full of very different candidates

ILM Professional Workplace Mediator Delegate, SO2 Policy and TrainingBritish Land Forces Germany

The support and advice we have received thus far from CMP Resolutions has been invaluable to us as an organisation. We appointed CMP in 2014 to provide expert mediators in a timely fashion, and renewed our contract with them for a further 3 years.

Mediation Service CoordinatorUniversity of Northampton

Internal or external mediators?

We will take you through the key things to consider in relation to:

  • Independence
  • Cost
  • Availability and speed
  • Cultural orientation
  • Timeliness
  • Case numbers

Your responses to the questions posed in this paper will leave you much clearer about which option is right for you.

Should you set up an internal mediation service or use external mediators?