Train your mediators, set up an internal mediation service – or source external support?

Please scroll to the bottom to see testimonials and case study

You are considering introducing mediation; you have identified the many potential benefits for your organisation and you have identified clear objectives for it to deliver and be monitored against. 

The high-level decisions are in place.  Which of the four options for getting mediation into your business will be right for you?

  1. Referring an occasional case as the need arises
  2. Setting up a call-down contract with a provider, which should come with some added benefits
  3. Training one or two individuals internally to mediate
  4. Setting up an internal mediation service

Each has its benefits and drawbacks. But without being an expert in mediation, how do you know whether your mediation service should be staffed by internal mediators or outsourced to an external mediation company?

Public training courses

If you have less than 4 delegates to train, training in-house becomes non-efficient. CMP’s public courses offer an excellent alternative for those who want to train as mediators and investigators. Endorsed by the Institute of Leadership and Management (ILM) our programmes are interactive, strong on practical exercises and focused feedback and run by specialists with many years of experience under their belts.

The mediation skills training gave me the opportunity to explore my own responses to conflict and learn ways to manage, reflect back what is being said, and start to move towards a resolution, providing me a very good role model for mediation.

ILM Professional Workplace Mediator Training Delegate, General ManagerNHS Lothian

CMP were very flexible in meeting our specific needs. The trainer was very professional and all our mediators found the course challenging and thought provoking.

Advanced Mediation Training Commissioner and Delegate, Mediation Service ManagerEaling Mediation Service

Excellent quality course which appropriately addressed the needs and requirements of the learners. All the staff trained stated that it was one of the best courses they had ever attended, and they hope that they can undertake further training with this organisation in the future.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Learning and Development ManagerHMPS - NOMS

The mediation training was something new and completely different to anything I have ever done before. Completely relevant to what I want to pursue in future. The trainer kept it real, his passion for his art was obvious throughout. Thank you very much!

ILM Professional Workplace Mediator Training Delegate, MidwifeWrightington, Wigan and Leigh NHS Foundation Trust

The group mediation trainer demonstrated experience and expertise. The course dealt effectively with all my concerns which boosted my confidence and encouraged effective and collaborative working with groups.

ILM Group Mediation Skills Training Delegate, HR ManagerThe Labour Relations Agency

If Carlsberg made mediation courses … The Professional Workplace Mediator course was without doubt the best training I’ve received – possibly even life changing. The course really did do what it said on the tin. From the moment we started the environment felt a safe place to be and a good place to be open to learn.  The trainer really is in a class of his own knows “his stuff” inside and out. Awesome!

 
ILM Professional Workplace Mediator Training Course, HR AdvisorUniversity of Exeter

I was offered a place on this mediation training course at the last minute and I am glad that I accepted – it might have a big impact on my working life. Thanks!

ILM Professional Workplace Mediator Training Delegate, Digital Preservation TechnicianInternational Atomic Energy Agency

I was delighted with the training. It got straight to the point and didn’t go over old ground. It left me room to personalise the information to my needs and situation and provided a structure and method for ‘group mediation’ which most importantly could flex to the needs of the situation and participants.

Advanced Mediation Skills Training Delegate, Experienced mediatorCroydon Health Services NHS Trust

The mediator was excellent.  This has achieved our objectives of getting clarity from the parties and a clear commitment for a way forward.  This complex and difficult situation has been expertly handled by CMP and we would not hesitate to use them in the future.

Director of HRThe University of Winchester

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. The trainer worked with us to discuss service development and implementation. CMP Resolutions provided a lot of support which has helped immensely in getting this project off the ground.

Mediation Service Project Lead and ILM Professional Workplace Mediator Delegate, HR Projects ManagerUniversity of York

Internal or external mediators?

We will take you through the key things to consider in relation to:

  • Independence
  • Cost
  • Availability and speed
  • Cultural orientation
  • Timeliness
  • Case numbers

Your responses to the questions posed in this paper will leave you much clearer about which option is right for you.

Should you set up an internal mediation service or use external mediators?