Conducting workplace investigations using an internal or an external investigator

Training for managers and HR in carrying out grievance and disciplinary investigations will professionalise your internal workplace investigation capability. 

Learning the best way to do a formal investigation at work will mean quicker investigation processes and more robust investigation findings. You should also see an increase in managers’ confidence in conducting workplace investigations.

But if you have too many complaints for HR and management to deal with, or if the complaint is complex, sensitive or about someone senior, then bringing in an independent workplace investigator may be the better choice.

Getting the investigation model right: internal or external investigators?

Use this detailed checklist to explore the pros and cons of training your managers to investigate, versus bringing in an external investigator, and understand which option is right for your organisation.

The CMP Professional Workplace Investigation skills was well led by Tim, an extremely knowledgeable and experienced trainer. His approach to the subject matter was both legalistic and yet had the ‘human’ touch.  The course and subsequent ILM Endorsement is valuable to our business in providing us the skills to carry out independent investigation on behalf of our HR Team, and allowing them to manage any subsequent actions arising from the investigation.

 
ILM Professional Workplace Investigator Training Delegate, Standards ManagerArco Ltd

I learned a lot and feel more clear about what is and isn’t expected. It’s been very helpful. The trainer was lovely.

Investigation Skills Training Delegate, Senior ManagerCambridge City Council

CMP’s training for Anti-Harassment Supporters enhanced my skills and has enabled me to add value to my organisation’s core activities. CMP were good value for money, I would definitely use CMP again and recommend them to others.

Harassment Advisor Training Delegate, Service ManagerChildren's Society

CMP’s independent investigation enabled a clear decision to be made. CMP is a very good company to do business with – reliable and thorough, they deliver within timescales and keep you informed. They provided very good value for money and I would definitely recommend CMP.

Independent Investigation referrer, HR Managera London Borough Council

I attended the ILM Professional Workplace Investigator training course recently. I thoroughly enjoyed it and learned a lot. The trainer was very knowledgeable and able to explain the subject matter very clearly. Lots of hands-on practice with realistic and thought provoking exercises. Small number of participants meant that the training could be adapted to individual needs.

ILM Professional Workplace Investigator Training Delegate, Chief Fraud OfficerThe International Labour Organisation (ILO)

The course has really delivered what we needed and hit all of the right notes. Feedback from delegates has been very positive. We have really valued the robust assessment on the course and what really stood out is the opportunity to really practice the skills and get effective coaching and feedback.  The activities allowed for authentic challenges and sticky situations, which in turn allowed for delegates to practice and get feedback in a safe environment.

ILM Professional Workplace Investigator Training Delegate, HR ManagerCarmarthenshire County Council

The investigation skills training was comprehensive, authoritative and excellently presented.

Investigation Skills Training Delegate, Area Education OfficerSandwell Metropolitian Borough Council

I thoroughly enjoyed this course and learned a lot. The trainer was very knowledgeable and able to explain the subject matter very clearly. Lots of hands-on practice with realistic and thought provoking exercises. Small number of participants meant that the training could be adapted to individual needs.

ILM Professional Workplace Investigator Training Delegate, Chief Fraud OfficerThe International Labour Organisation (ILO)

Conflict management training was a totally new concept to me! The trainer was excellent, and very witty. He delivered the course at a good pace with superb knowledge.

Conflict Management Training Delegate, Deputy ManagerStaffordshire & West Midlands Community Rehabilitation Company

Very engaging, easy to learn when each member on the course is involved and taking part. The trainer for the investigation training was very friendly and professional.

Investigation Training Delegate, Export Business ApprenticeBAE Systems

Grievance and disciplinary investigations - our Top Tips

Deciding to outsource an investigation

Increasing numbers of organisations have a call-off contract whereby the external provider carries out the bulk of their investigations.

This paper looks at what drives organisations to make that decision, and what you need to weigh up when considering this option for your own company.

PDF Cover Making the decision to set up a call off contact for investigations