Conducting workplace investigations using an internal or an external investigator
Training for managers and HR in carrying out grievance and disciplinary investigations will professionalise your internal workplace investigation capability.
Learning the best way to do a formal investigation at work will mean quicker investigation processes and more robust investigation findings. You should also see an increase in managers’ confidence in conducting workplace investigations.
But if you have too many complaints for HR and management to deal with, or if the complaint is complex, sensitive or about someone senior, then bringing in an independent workplace investigator may be the better choice.
Getting the investigation model right: internal or external investigators?
Use this detailed checklist to explore the pros and cons of training your managers to investigate, versus bringing in an external investigator, and understand which option is right for your organisation.
The CMP Professional Workplace Investigation skills was well led by Tim, an extremely knowledgeable and experienced trainer. His approach to the subject matter was both legalistic and yet had the ‘human’ touch. The course and subsequent ILM Endorsement is valuable to our business in providing us the skills to carry out independent investigation on behalf of our HR Team, and allowing them to manage any subsequent actions arising from the investigation.
I attended the ILM Professional Workplace Investigator training course recently. I thoroughly enjoyed it and learned a lot. The trainer was very knowledgeable and able to explain the subject matter very clearly. Lots of hands-on practice with realistic and thought provoking exercises. Small number of participants meant that the training could be adapted to individual needs.
I thoroughly enjoyed this course and learned a lot. The trainer was very knowledgeable and able to explain the subject matter very clearly. Lots of hands-on practice with realistic and thought provoking exercises. Small number of participants meant that the training could be adapted to individual needs.
Very engaging, easy to learn when each member on the course is involved and taking part. The trainer for the investigation training was very friendly and professional.
Increasing numbers of organisations have a call-off contract whereby the external provider carries out the bulk of their investigations.
This paper looks at what drives organisations to make that decision, and what you need to weigh up when considering this option for your own company.