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Developing a strong business case for mediation

Intuitively, mediation is ‘a good thing’ – an alternative to lengthy and distressing formal processes, and potentially a lever for behavioural change.

Many organisation’s business cases for introducing mediation are based on these qualitative benefits of mediation, but do not include a robust cost-benefit analysis.  Given the increasing budgetary constraints on employers, this lack of financial analysis could present a risk to the sustainability of a mediation service.

Many organisations believe that mediation will save money, but are not able to calculate the financial value of the service. Don’t be one of them!

There are many benefits to offering mediation in the workplace, over and above your duty of care to get people in distress and conflict, back to working peacefully together.

The typical benefits you should realise from an in-house mediation service

  • Fewer formal complaints
  • Improved alignment between your values and people’s behaviours
  • Fewer and shorter instances of conflict-related absences.
  • A ‘constructive conversation’ culture where managers and employees are more accountable and responsible
  • Increased HR focus on strategic functions as they spend less time managing and resolving disputes.

But how can you evidence this?

Make the business case for your organisation by completing a Conflict Profile which will show where you should expect mediation to make a positive impact, and the financial gains that would result.

I have always found CMP courses to be stimulating, challenging, at the cutting edge of current thinking and practice, while professionally delivered and supported. The ILM Professional Workplace Mediator programme, delivered to us in-house, was no exception and feedback from the participants fully endorses my comments.

Mediation Service Commissioner, Mediation and Conflict Resolution ManagerDevon County Council

This was very useful and has motivated me to do the Achieving Mediation Excellence audit

Mediation Service Set-up Project Lead and ILM Professional Workplace Mediator and Advanced Mediation Skills Delegate, Service Managera Higher Education Institute

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. The trainer worked with us to discuss service development and implementation. CMP Resolutions provided a lot of support which has helped immensely in getting this project off the ground.

Mediation Service Project Lead and ILM Professional Workplace Mediator Delegate, HR Projects ManagerUniversity of York

The CMP workplace mediation training was vital. Their Interactive Mediation model gives a clear easy process to follow, that allows you the space and the confidence to use your developed skills to manage the issues in the mediation. The training has been great in that it provided a framework for a more structured approach.

Mediation Service Lead and ILM Professional Workplace Mediator Training delegate, Assistant Chief Officer, HR South West Probation Services

The training was really excellent and given us a huge bank of skills to use in our everyday working environment. The training was much harder than we had thought – in our view, a good thing! We had an excellent trainer with a huge range of expertise and experience and whose skills we really admired. As a group we would definitely recommend this training to others and certainly would recommend CMP as a training provider.

Mediation Service Set-up Coordinator and ILM Passport to Mediate Delegate, Headteacher Support Service CoordinatorHead Teachers Support Network

I was very pleased with the ILM Professional Workplace Mediator training provided for our new staff mediators.  The six-day programme was well-structured, and the content was presented clearly and concisely.  The trainer was flexible and sensitive to individual needs, and our trainees found the course challenging and highly stimulating.  I would be very happy to use CMP again in the future.

Mediation Service Set-up Commissioner and former ILM Professional Workplace Mediator Delegate, Head of ER DEFRA

A highly interactive and participative course; just what we wanted. The trainer was very experienced, using personal anecdotes to make scenarios ‘come alive’.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Mediation LeadThe Department for Business, Innovation and Skills

CMP is an organisation at the top of their game and this was evidenced by the calibre of the trainers assigned to my project. Seldom do Training & Development Managers receive outstanding feedback from 100% of delegates who reported being fully engaged across six days of training. The CMP trainers, through their delivery style, personalities and course content and structure, did exactly this.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Training and Development ManagerBoard of Community Health Councils Wales

Excellent quality course which appropriately addressed the needs and requirements of the learners. All the staff trained stated that it was one of the best courses they had ever attended, and they hope that they can undertake further training with this organisation in the future.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Learning and Development ManagerHMPS - NOMS

All delegates, without exception, thoroughly enjoyed the course, both content, interest, and the way in which the trainer delivered the programme. The course was challenging and they all feel they have a new set of professional tools that will help them. Well done to CMP; our thanks to all those who worked to make this happen.

Mediation Service Set-up Project Lead and ILM Professional Workplace Mediator Delegate, HRO - Crime CommandNorfolk Constabulary

BIS Manage Workplace Conflict

Mediation savings in a Government department case study

Contact us to carry out your Conflict Profile

Once you have a benchmark for the conflict ‘culture’ of your organisation, you can see the human and financial cost of conflict.

You can set fair and informed KPIs for your mediation service, and get the data to measure the impact of mediation as your service takes effect.

PDF Cover How to find out how much conflict is costing your organisation