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Developing a strong business case for mediation

Intuitively, mediation is ‘a good thing’ – an alternative to lengthy and distressing formal processes, and potentially a lever for behavioural change.

Many organisation’s business cases for introducing mediation are based on these qualitative benefits of mediation, but do not include a robust cost-benefit analysis.  Given the increasing budgetary constraints on employers, this lack of financial analysis could present a risk to the sustainability of a mediation service.

Many organisations believe that mediation will save money, but are not able to calculate the financial value of the service. Don’t be one of them!

There are many benefits to offering mediation in the workplace, over and above your duty of care to get people in distress and conflict, back to working peacefully together.

The typical benefits you should realise from an in-house mediation service

  • Fewer formal complaints
  • Improved alignment between your values and people’s behaviours
  • Fewer and shorter instances of conflict-related absences.
  • A ‘constructive conversation’ culture where managers and employees are more accountable and responsible
  • Increased HR focus on strategic functions as they spend less time managing and resolving disputes.

But how can you evidence this?

Make the business case for your organisation by completing a Conflict Profile which will show where you should expect mediation to make a positive impact, and the financial gains that would result.

CMP offer an impressive blend of professional expertise and workplace mediation experience. Their trainers are challenging and thought-provoking and used realistic exercises relevant to our work. Our delegates were stimulated and inspired, and have brought valuable and lasting benefits back to the organisation.

Mediation Serivice Set-up and ILM Professional Workplace Mediator, comments from the Head of Human ResourcesMetropolitan Police

The programme was excellent- very informative, challenging, and enjoyable. Using a practical approach to explore everything from the basics to the more advanced, the ILM Professional Workplace Mediator course gives you the confidence to apply these skills in practice. Highly recommended.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Director of HRNorthumbria University

I had half thought ‘how can it need six days to learn to mediate’, and then after the course I thought, ‘I need another six days!’ It was a lot more of a roller coaster than you might think, with more self-learning, building awareness of how you react to others in different situations. It was very useful to us and a powerful experience. The delegates are all very intellectually capable, and the training includes theory, practice and reflection – a nice mixture that covers the way different people prefer to learn.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Occupational Health Manager Birmingham University

I have always found CMP courses to be stimulating, challenging, at the cutting edge of current thinking and practice, while professionally delivered and supported. The ILM Professional Workplace Mediator programme, delivered to us in-house, was no exception and feedback from the participants fully endorses my comments.

Mediation Service Commissioner, Mediation and Conflict Resolution ManagerDevon County Council

CMP is a very good company to do business with and I would definitely recommend them.  I was very happy with the service offered, the investigation training and the follow-up support.  Our organisational objectives were clearly met by CMP’s involvement and I believe the training has provided the foundation for success.

Mediation Service Set-up, and Training Commissioner, Acting Head of HR,Wrightington, Wigan and Leigh NHS Foundation Trust

Excellent quality course which appropriately addressed the needs and requirements of the learners. All the staff trained stated that it was one of the best courses they had ever attended, and they hope that they can undertake further training with this organisation in the future.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Learning and Development ManagerHMPS - NOMS

All delegates, without exception, thoroughly enjoyed the course, both content, interest, and the way in which the trainer delivered the programme. The course was challenging and they all feel they have a new set of professional tools that will help them. Well done to CMP; our thanks to all those who worked to make this happen.

Mediation Service Set-up Project Lead and ILM Professional Workplace Mediator Delegate, HRO - Crime CommandNorfolk Constabulary

We worked closely with CMP to ensure that the homelessness mediation training course was tailored to the specific needs of the organisations and we certainly got what we purchased. The training was superb and fully met the needs of each organisation and their specific delegates.

Mediation Service Lead and ILM Professional Workplace Mediator Delegate, ManagerLet's Build

This was very useful and has motivated me to do the Achieving Mediation Excellence audit

Mediation Service Set-up Project Lead and ILM Professional Workplace Mediator and Advanced Mediation Skills Delegate, Service Managera Higher Education Institute

CMP is an organisation at the top of their game and this was evidenced by the calibre of the trainers assigned to my project. Seldom do Training & Development Managers receive outstanding feedback from 100% of delegates who reported being fully engaged across six days of training. The CMP trainers, through their delivery style, personalities and course content and structure, did exactly this.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Training and Development ManagerBoard of Community Health Councils Wales

BIS Manage Workplace Conflict

Mediation savings in a Government department case study

Contact us to carry out your Conflict Profile

Once you have a benchmark for the conflict ‘culture’ of your organisation, you can see the human and financial cost of conflict.

You can set fair and informed KPIs for your mediation service, and get the data to measure the impact of mediation as your service takes effect.

PDF Cover How to find out how much conflict is costing your organisation