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Developing a strong business case for mediation

Intuitively, mediation is ‘a good thing’ – an alternative to lengthy and distressing formal processes, and potentially a lever for behavioural change.

Many organisation’s business cases for introducing mediation are based on these qualitative benefits of mediation, but do not include a robust cost-benefit analysis.  Given the increasing budgetary constraints on employers, this lack of financial analysis could present a risk to the sustainability of a mediation service.

Many organisations believe that mediation will save money, but are not able to calculate the financial value of the service. Don’t be one of them!

There are many benefits to offering mediation in the workplace, over and above your duty of care to get people in distress and conflict, back to working peacefully together.

The typical benefits you should realise from an in-house mediation service

  • Fewer formal complaints
  • Improved alignment between your values and people’s behaviours
  • Fewer and shorter instances of conflict-related absences.
  • A ‘constructive conversation’ culture where managers and employees are more accountable and responsible
  • Increased HR focus on strategic functions as they spend less time managing and resolving disputes.

But how can you evidence this?

Make the business case for your organisation by completing a Conflict Profile which will show where you should expect mediation to make a positive impact, and the financial gains that would result.

We worked closely with CMP to ensure that the homelessness mediation training course was tailored to the specific needs of the organisations and we certainly got what we purchased. The training was superb and fully met the needs of each organisation and their specific delegates.

Mediation Service Lead and ILM Professional Workplace Mediator Delegate, ManagerLet's Build

My test of a good training provider lies not with it’s “off the shelf” courses, but in how it applies its skills to the context of the customer. The tailored mediation training provided by CMP not only met my benchmark test, but exceeded it by some margin.

From commissioning to organising the training, then the delivery and follow up CMP have been exceptional as they are interested not only in the quality of what they deliver but in the quality of what we as a customer can then do.

Mediation Service Set-up Lead and ILM Professional Workplace Mediator Delegate, Senior HR ManagerHighlands and Islands Enterprise

A highly interactive and participative course; just what we wanted. The trainer was very experienced, using personal anecdotes to make scenarios ‘come alive’.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Mediation LeadThe Department for Business, Innovation and Skills

I have always found CMP courses to be stimulating, challenging, at the cutting edge of current thinking and practice, while professionally delivered and supported. The ILM Professional Workplace Mediator programme, delivered to us in-house, was no exception and feedback from the participants fully endorses my comments.

Mediation Service Commissioner, Mediation and Conflict Resolution ManagerDevon County Council

CMP always go the extra mile because in addition to the mediation training and accreditation we also got support with difficult situations and participation in a network of mediators across the Public and Private sector where good practise was shared.

Difficult Conversation and ILM Professional Workplace Mediator Training Delegate, Head of WelfareHM Revenue and Customs

I was very pleased with the ILM Professional Workplace Mediator training provided for our new staff mediators.  The six-day programme was well-structured, and the content was presented clearly and concisely.  The trainer was flexible and sensitive to individual needs, and our trainees found the course challenging and highly stimulating.  I would be very happy to use CMP again in the future.

Mediation Service Set-up Commissioner and former ILM Professional Workplace Mediator Delegate, Head of ER DEFRA

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. The trainer worked with us to discuss service development and implementation. They provided a lot of supporting information which has helped immensely in getting this project off the ground.

Achieving Mediation Excellence Commissioner, HR ManagerUniversity of York

All delegates, without exception, thoroughly enjoyed the course, both content, interest, and the way in which the trainer delivered the programme. The course was challenging and they all feel they have a new set of professional tools that will help them. Well done to CMP; our thanks to all those who worked to make this happen.

Mediation Service Set-up Project Lead and ILM Professional Workplace Mediator Delegate, HRO - Crime CommandNorfolk Constabulary

The best and most interesting course I’ve been on. Good learning pack to support in-depth, challenging, highly participative group sessions. Demanding, satisfying, thought-provoking, intense and fun. It has changed the way I think about certain things and therefore will have a long lasting impact.

ILM Professional Workplace Mediator Delegate, Senior ManagerLeeds Beckett University

This was very useful and has motivated me to do the Achieving Mediation Excellence audit

Mediation Service Set-up Project Lead and ILM Professional Workplace Mediator and Advanced Mediation Skills Delegate, Service Managera Higher Education Institute

BIS Manage Workplace Conflict

Mediation savings in a Government department case study

Contact us to carry out your Conflict Profile

Once you have a benchmark for the conflict ‘culture’ of your organisation, you can see the human and financial cost of conflict.

You can set fair and informed KPIs for your mediation service, and get the data to measure the impact of mediation as your service takes effect.

PDF Cover How to find out how much conflict is costing your organisation