Developing new values and behaviours at work

Values and culture matter, if you’re going to reduce the costs of conflict.

You may have the most comprehensive strategy in place to deal with workplace conflict and the most up-to-date policies and procedures, but none of this is worth the paper it is written on if people do not feel able to speak out.

Recent whistleblowing cases in the NHS and elsewhere have ably demonstrated the human and financial costs of ignoring this foundation stone of conflict competence.

To be successful, your strategy needs to operate in a climate in which people believe they can:

  • Speak out and be listened to
  • Raise problems and have them taken seriously
  • Challenge the behaviour and actions of colleagues, even those more senior than themselves
  • Ask for help with specific development needs
  • Tackle difficult situations with the support of the organisation behind them

Your organisational values and culture will make the difference to whether or not you are able to make the cost-savings you have identified in your business case. Your organisational values should be the cement that holds people’s relationships at work together, even when things go wrong.   But if a situation starts to drift towards a conflict, when should you intervene in a low-level conflict, and how?

If a manager has the skills to address low-level disputes through discussion, it will save valuable management time in the long run, and avoid the negative impact of a conflict that has escalated.

Thank you CMP for the excellent training.  We have received very positive feedback from those who attended the course.  The literature provided by CMP was professional, thorough and easy to understand.  We would always recommend you to others.

Mediation Service Commissioner and ILM Professional Workplace Mediator Delegate, Service Manager Young Devon

This was very useful and has motivated me to do the Achieving Mediation Excellence audit

Mediation Service Set-up Project Lead and ILM Professional Workplace Mediator and Advanced Mediation Skills Delegate, Service Managera Higher Education Institute

The programme was excellent- very informative, challenging, and enjoyable. Using a practical approach to explore everything from the basics to the more advanced, the ILM Professional Workplace Mediator course gives you the confidence to apply these skills in practice. Highly recommended.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Director of HRNorthumbria University

I thoroughly enjoyed the the mediation refresher as the last time I saw a role play was almost 4 years ago! So it was great to observe and learn different techniques. Very friendly trainer, a great listener and very knowledgeable

Mediation Skills Refresher Delegate, Senior ManagerBritish Airways

The mediation skills course provided me with new skills that can be used in my line of work. A great balance of slides/info/examples/role play/interactive work and delivery by a great, calm, clear, and knowlegeable trainer who is the best trainer that I can recall.

ILM Mediation Skill Training Delegate, Employee Relations ManagerNHS Lothian

If Carlsberg made mediation courses … The Professional Workplace Mediator course was without doubt the best training I’ve received – possibly even life changing. The course really did do what it said on the tin. From the moment we started the environment felt a safe place to be and a good place to be open to learn.  The trainer really is in a class of his own knows “his stuff” inside and out. Awesome!

ILM Professional Workplace Mediator Training Course, HR AdvisorUniversity of Exeter

This mediation training course was extremely thought provoking and has equipped me with skills beyond the mediator role. The trainer was clearly very knowledgeable and experienced – many thanks

Mediation Skills Training Delegate, HR ManagerHighlands and Islands Enterprise

The training was really excellent and given us a huge bank of skills to use in our everyday working environment. The training was much harder than we had thought – in our view, a good thing! We had an excellent trainer with a huge range of expertise and experience and whose skills we really admired. As a group we would definitely recommend this training to others and certainly would recommend CMP as a training provider.

Mediation Service Set-up Coordinator and ILM Passport to Mediate Delegate, Headteacher Support Service CoordinatorHead Teachers Support Network

I enjoyed the intensity of the small group, and the ability of the trainer to adapt to our questions and interests. The course was participatory. I enjoyed the role play scenarios and giving and receiving feedback

ILM Professional Workplace Mediator Delegate, DirectorThe Equality Academy

We worked closely with CMP to ensure that the homelessness mediation training course was tailored to the specific needs of the organisations and we certainly got what we purchased. The training was superb and fully met the needs of each organisation and their specific delegates.

Mediation Service Lead and ILM Professional Workplace Mediator Delegate, ManagerLet's Build

CMP Resolutions has a wealth of experience in working with organisations to develop and roll out corporate values and in assessing and developing a culture that supports a robust approach to conflict resolution.

We can:

  • Help you to develop your organisational values
  • Support you in bringing them alive and establishing their credibility
  • Audit your organisation’s culture and advise on where and how changes can be made
  • Advise on the development of whistleblowing, mediation, bullying and harassment and dignity policies to underpin organisational culture and values
  • Help you to communicate your organisation’s expectations

The role of values in creating a constructive workplace

Download our paper which looks at the role that values can play in supporting a more constructive approach to difficult situations at work.