Developing new values and behaviours at work

Values and culture matter, if you’re going to reduce the costs of conflict.

You may have the most comprehensive strategy in place to deal with workplace conflict and the most up-to-date policies and procedures, but none of this is worth the paper it is written on if people do not feel able to speak out.

Recent whistleblowing cases in the NHS and elsewhere have ably demonstrated the human and financial costs of ignoring this foundation stone of conflict competence.

To be successful, your strategy needs to operate in a climate in which people believe they can:

  • Speak out and be listened to
  • Raise problems and have them taken seriously
  • Challenge the behaviour and actions of colleagues, even those more senior than themselves
  • Ask for help with specific development needs
  • Tackle difficult situations with the support of the organisation behind them

Your organisational values and culture will make the difference to whether or not you are able to make the cost-savings you have identified in your business case. Your organisational values should be the cement that holds people’s relationships at work together, even when things go wrong.   But if a situation starts to drift towards a conflict, when should you intervene in a low-level conflict, and how?

If a manager has the skills to address low-level disputes through discussion, it will save valuable management time in the long run, and avoid the negative impact of a conflict that has escalated.

The mediation training was one of the best courses I have attended throughout my career. A superb trainer with extraordinary levels of experience, capacity and energy and a great deal of theoretical and practical experience knowledge, Michael knows the subject matter inside and out!

ILM Professional Workplace Mediator Training Delegate, Policy SpecialistInternational Atomic Energy Agency

I thoroughly enjoyed the the mediation refresher as the last time I saw a role play was almost 4 years ago! So it was great to observe and learn different techniques. Very friendly trainer, a great listener and very knowledgeable

Mediation Skills Refresher Delegate, Senior ManagerBritish Airways

A highly interactive and participative course; just what we wanted. The trainer was very experienced, using personal anecdotes to make scenarios ‘come alive’.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Mediation LeadThe Department for Business, Innovation and Skills

The mediation skills training gave me the opportunity to explore my own responses to conflict and learn ways to manage, reflect back what is being said, and start to move towards a resolution, providing me a very good role model for mediation.

ILM Professional Workplace Mediator Training Delegate, General ManagerNHS Lothian

CMP always go the extra mile because in addition to the mediation training and accreditation we also got support with difficult situations and participation in a network of mediators across the Public and Private sector where good practise was shared.

Difficult Conversation and ILM Professional Workplace Mediator Training Delegate, Head of WelfareHM Revenue and Customs

We have now had almost 40 members of staff receive training from CMP. They are the most effective, efficient and professional trainers I have had the privilege to work with.

Mediation Skills Training Commissioner and Delegate, Neighbour Relations ManagerGlasgow Housing Association

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class.

Mediation Service Commissioner and ILM Professional Workplace Mediator Delegate, Director of HRThe University of York

The training was really excellent and given us a huge bank of skills to use in our everyday working environment. The training was much harder than we had thought – in our view, a good thing! We had an excellent trainer with a huge range of expertise and experience and whose skills we really admired. As a group we would definitely recommend this training to others and certainly would recommend CMP as a training provider.

Mediation Service Set-up Coordinator and ILM Passport to Mediate Delegate, Headteacher Support Service CoordinatorHead Teachers Support Network

The mediation training provided by CMP was excellent in both context and format, and both challenging and enjoyable to all those staff who participated. It has certainly opened our eyes to the potential that mediation provides in resolving neighbour disputes and conflict management in other areas of housing work.

Mediation Skills Training Delegate, Tenancy Enforcement Team LeaderCity of Lincoln Council

This training was extremely timely for us as our mediators are increasingly being asked to work on multi-party cases; in fact we have already put the skills learnt on course into practice.  The course really met our needs.

ILM Group Mediation Skills Training Delegate, HR ManagerSouth Birmingham Community NHS Trust

CMP Resolutions has a wealth of experience in working with organisations to develop and roll out corporate values and in assessing and developing a culture that supports a robust approach to conflict resolution.

We can:

  • Help you to develop your organisational values
  • Support you in bringing them alive and establishing their credibility
  • Audit your organisation’s culture and advise on where and how changes can be made
  • Advise on the development of whistleblowing, mediation, bullying and harassment and dignity policies to underpin organisational culture and values
  • Help you to communicate your organisation’s expectations

The role of values in creating a constructive workplace

Download our paper which looks at the role that values can play in supporting a more constructive approach to difficult situations at work.