Developing new values and behaviours at work

Values and culture matter, if you’re going to reduce the costs of conflict.

You may have the most comprehensive strategy in place to deal with workplace conflict and the most up-to-date policies and procedures, but none of this is worth the paper it is written on if people do not feel able to speak out.

Recent whistleblowing cases in the NHS and elsewhere have ably demonstrated the human and financial costs of ignoring this foundation stone of conflict competence.

To be successful, your strategy needs to operate in a climate in which people believe they can:

  • Speak out and be listened to
  • Raise problems and have them taken seriously
  • Challenge the behaviour and actions of colleagues, even those more senior than themselves
  • Ask for help with specific development needs
  • Tackle difficult situations with the support of the organisation behind them

Your organisational values and culture will make the difference to whether or not you are able to make the cost-savings you have identified in your business case. Your organisational values should be the cement that holds people’s relationships at work together, even when things go wrong.   But if a situation starts to drift towards a conflict, when should you intervene in a low-level conflict, and how?

If a manager has the skills to address low-level disputes through discussion, it will save valuable management time in the long run, and avoid the negative impact of a conflict that has escalated.

I have always found CMP courses to be stimulating, challenging, at the cutting edge of current thinking and practice, while professionally delivered and supported. The ILM Professional Workplace Mediator programme, delivered to us in-house, was no exception and feedback from the participants fully endorses my comments.

Mediation Service Commissioner, Mediation and Conflict Resolution ManagerDevon County Council

CMP were very flexible in meeting our specific needs. The trainer was very professional and all our mediators found the course challenging and thought provoking.

Advanced Mediation Training Commissioner and Delegate, Mediation Service ManagerEaling Mediation Service

I’m confident that we will make more use of mediation after this course. This was great training, as ever, from you.

Advanced Mediation Skills Training Delegate, Experienced mediatorThe Home Office

The best training programme I have ever been on! I enjoyed the training as it made me think differently I feel my approach to many types of meetings will be very different and I will handle them better. It has taught me to remain more neutral and more about my role in encouraging conversation. The training was novel, fun, challenging and quite unique.

ILM Professional Workplace Mediator Delegate, Senior Manager Highlands and Islands Council

My test of a good training provider lies not with it’s “off the shelf” courses, but in how it applies its skills to the context of the customer. The tailored mediation training provided by CMP not only met my benchmark test, but exceeded it by some margin.

From commissioning to organising the training, then the delivery and follow up CMP have been exceptional as they are interested not only in the quality of what they deliver but in the quality of what we as a customer can then do.

Mediation Service Set-up Lead and ILM Professional Workplace Mediator Delegate, Senior HR ManagerHighlands and Islands Enterprise

The trainer on this advanced mediation course was one of the best facilitators I have had the pleasure to learn from.

Advanced Mediation Skills Training Delegate, Experienced mediatorForeign and Commonwealth Office

CMP are a professional, highly skilled and reliable organisation. Very willing to share their expertise which is making a difference to managing conflict and improving relationships within NHS Grampian.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Head of HRNHS Grampian

I thoroughly enjoyed the the mediation refresher as the last time I saw a role play was almost 4 years ago! So it was great to observe and learn different techniques. Very friendly trainer, a great listener and very knowledgeable

Mediation Skills Refresher Delegate, Senior ManagerBritish Airways

This mediation training course was extremely thought provoking and has equipped me with skills beyond the mediator role. The trainer was clearly very knowledgeable and experienced – many thanks

Mediation Skills Training Delegate, HR ManagerHighlands and Islands Enterprise

A highly interactive and participative course; just what we wanted. The trainer was very experienced, using personal anecdotes to make scenarios ‘come alive’.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Mediation LeadThe Department for Business, Innovation and Skills

CMP Resolutions has a wealth of experience in working with organisations to develop and roll out corporate values and in assessing and developing a culture that supports a robust approach to conflict resolution.

We can:

  • Help you to develop your organisational values
  • Support you in bringing them alive and establishing their credibility
  • Audit your organisation’s culture and advise on where and how changes can be made
  • Advise on the development of whistleblowing, mediation, bullying and harassment and dignity policies to underpin organisational culture and values
  • Help you to communicate your organisation’s expectations

The role of values in creating a constructive workplace

Download our paper which looks at the role that values can play in supporting a more constructive approach to difficult situations at work.