If you have ever provided training to those responsible for investigating complaints at work, you are in a minority – most organisations expect their investigators to do a good job without it!
And investigations in many organisations exceed promised time frames, lack rigour, and are often insufficiently robust to withstand scrutiny. We believe that anyone who is asked to investigate a grievance, disciplinary, whistleblowing or other serious complaint should receive some basic training in good practice investigation skills. The risks of getting investigations wrong include Employment Tribunals, Appeals, negative publicity and formal legal action.
That’s why it is essential to train investigators, not just assume that, as relatively senior individuals, they will be able to do a good job. If you want them to do a good job, you need to give them quality training.
This paper explains why we believe that CMP Resolutions is the best choice for training your investigators.