We all know that disagreement can be healthy. Better decisions are made when proposals are challenged, and creativity stems from taking a different perspective.
What is unhealthy for business is a negative response to disagreement. This is when personality clashes, enmities and turf wars break out, consuming the energies of the individuals involved, sucking those around them into the dispute and disrupting the effective functioning of the work unit.
This paper outlines how managers can develop those skills which will enable them to have a really good, ‘difficult conversation’.