Improving your in-house mediation service

If you’ve spent £7,000-10,000 in setting up your service originally, it does not make sense to let that value slip away. Workplace mediation services can slip into decline for two main reasons:

  • a loss of mediation capability


  • a low a service profile.

Reviving your in-house mediation service need not be expensive or time consuming, and the human and financial benefits will be significant.

This paper outlines some steps you can take that will result in an increase in user uptake and a decrease in levels and costs of conflict. By having a stronger mediation service, you’ll be better placed – and more confident – to offer your mediators to any networks or shared services your organisation is involved in.

Improving your mediation service