There’s an awful lot of low-level conflict out there. People sniping, snarling, being rude and bad mouthing each other.
In fact, 85 per cent of employees say they deal with conflict ‘very/often’1. It’s got to the point where 70 per cent of employees see managing conflict as a critically important leadership skill. But managers aren’t up to the task in the view of their staff, as the CIPD survey indicated a mismatch between how managers view their competence, and how staff view their manager’s competence.
With the fact that UK’s productivity levels are the worst in Europe, it’s clear that managers have a long haul ahead of them if they are to offer strong leadership, good line management and increase productivity.
This paper outlines why grumbling, rudeness and incivility matter at work, and what you can do about it.