Managing student concers and concerns – a guide to the OIA framework

The requirements for responding to student complaints and concerns were changed by the OIA in September 2015 so further and higher education bodies would be wise to ensure their staff are aware of those changes, and that your institution works to meet the Framework.

The framework now informs how the OIA considers complaints – and they can fine an organisation many thousands of pounds for doing things wrong, when it comes to responding to student complaints.

This paper outlines the key elements of the Framework for you to be aware of.

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PDF Cover Managing student concerns and complaints