Modern diverse workplaces with clued-up employees and a growing policy infrastructure look set to continue generating significant number of grievances, some of which will exhaust internal procedures and go to Employment Tribunal.
How you handle these could determine how successful you are, and the price you pay.
Recent cases at tribunal – outlined below – have highlighted the cost of getting your investigation process wrong. They show how failures of formal grievance and disciplinary process (and particularly the set up and conduct of investigations) cause higher awards against employers at Employment Tribunal.
A failure of disciplinary process opens organisations to a claim, even if there was good reason to discipline.
This paper will guide you through precedent and actions you can and should take.