The vast majority of interpersonal conflict at work never reaches an employment tribunal but just silently reduces performance, disengages employees, and costs hidden sums employers can ill afford.
And training more mediators is not the answer. Mediation is only one solution to some conflicts.
To change the culture of conflict at work needs more than employers setting up a mediation service: what is needed is an investment in building workplace conflict competence.
This paper introduces the changes you should consider making to reduce the wholly unnecessary cost of conflict to your organisation.