Any organisation will from time to time will need a confident, able and effective manager to investigate a complaint: a grievance, disciplinary, customer complaint or whistleblowing issue.
But natural ability and years of experience as a manager may not be sufficient if the manager is
to carry out a robust, fair and proportionate investigation, and produce a succinct and comprehensive report, which can stand up at an employment tribunal, if necessary.
So how much training do they need?
This paper gives an overview of the different levels of training available from CMP resolutions, and what that level enables your managers to do.
To download this guide please click the download button.
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