Should you set up an internal mediation service or use external mediators?

You are considering introducing mediation; you have identified the many potential benefits for your organisation and you have identified clear objectives for it to deliver and be monitored against. The high-level decisions are in place.

So – should the mediation service be staffed by internal staff, or outsourced to an external mediation company? These questions will help you decide which option is the right one for your organisation. We will take you through the key things to consider in relation to:

  • Independence
  • Cost
  • Availability and speed
  • Cultural orientation
  • Timeliness
  • Case numbers

Your responses to the questions posed in this paper will leave you much clearer about which option is right for you.

Should you set up an internal mediation service or use external mediators?