How to set up a successful internal mediation service

This checklist is intended for senior HR professionals who are considering introducing mediation into their organisation. It covers all the questions you need to think through before you go ahead with setting up your mediation service.

There is a lot for you to consider to ensure that you develop a mediation service that works effectively in your organisation. The size, structure and nature of your business and your goals for mediation will ultimately determine the design of your mediation service.

So where do you start?

This paper outlines the key questions which will influence the ultimate success of your
mediation scheme.

How to set up a successful internal mediation service