Mediation has undoubted benefits in the workplace. But accessing those benefits can involve a lot of resource and may not be right for your organisation, because, broadly speaking, if you have fewer than 20 conflicts a year which are suitable for mediation then an internal service is not the right choice. There are other drawbacks to an in house service which we outlined in our paper “The pros and cons of an in-house mediation service”.
One increasingly popular alternative is to set up a call-off contract. Not only does it make getting conflicts to a mediator very simple, it has other benefits which make it the right solution for many organisations.
This paper explains how our call-off contracts work, and will help you decide whether this approach is the right way of bringing mediation into your organisation.