How to sustain the business case for your mediation service

Research shows that if you train people to act as workplace mediators, and then hope your mediation service gets used, all you are likely to get is trained mediators, and disappointment.

If you actually want a mediation service that releases all the potential benefits of early dispute resolution, you need to maintain, promote and manage your service.

To evidence the business case of your service will ensure future funding; but how do you know how well your mediation service is performing?

This paper outlines what you should be measuring and gives a model of evaluation that will enable you to make a sustained business case for your service; and to identify areas for growth and improvement across the service.

How to sustain the business case for your mediation service