How to take a better approach to managing conflict at work

Too often, employers have a knee-jerk response when conflict strikes, which result in inconsistent reactions, problems and failures of process, and the escalation of matters which, if addressed correctly in the first instance, could have been resolved earlier with less stress and misery for all (including HR!).

We’ve distilled our 25 years’ of experience down to six key principles, and this paper gives you a guide to them.

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