Many people – including mediation training providers like us – make claims for the impact that mediation will have on the organisation.
Yet few (unlike us!) bother to evaluate against those goals. This checklist will remind you not only of what you may have intended to achieve through your service, and also what you should rightly be expecting from mediation at work. This guide tells you why and how to monitor and evaluate your mediation service so you can sustain the human and financial business case for mediation in your organisation.
In the climate of accountability and responsibility, it has become increasingly important to evaluate the effectiveness of your mediation investment. Monitoring and evaluation helps you understand how your service is working, whether it is achieving its purpose, and how to ensure that it is providing value.