Establishing your internal mediation service

In-house mediation is a cost-effective way of managing conflict at work.  We pioneered in house workplace mediation in the UK and since then have set up services for more than 500 organisations.

There isn’t much we can’t help you with, when it comes to:

  • making and sustaining the business case – with clear targets and goals
  • positioning your service
  • recruiting and selecting the right people as mediators
  • training them so they are ready to take cases as solo or co-mediators
  • making sure mediation works -you can expect a  success rate of over 80% with our training
  • getting the message out there and ensuring uptake
  • raising the awareness of managers and staff about when and why to give mediation a go
  • measuring and evaluating the impact of mediation against your aims
  • providing ongoing support and development so your mediators stay committed, skilful and available.

We include all the support and guidance you need

With CMP you get advice and guidance based on 20 years’ experience setting up house mediation services,and supporting them to deliver results. So you also get:

  • Everything you need to set up, market, manage and monitor your service
  • Consultancy and guidance before and after the training
  • Training methods  to create the highest levels of skills, competencies and understanding.
  • Assessed role plays every day to really give mediators confidence and experience
  • Feedback and coaching from trainers who are practising mediators
  • 12 months free support
  • 6 free webinars, additional resources, and social learning

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. The trainer worked with us to discuss service development and implementation. CMP Resolutions provided a lot of support which has helped immensely in getting this project off the ground.

Mediation Service Project Lead and ILM Professional Workplace Mediator Delegate, HR Projects ManagerUniversity of York

The best training programme I have ever been on! I enjoyed the training as it made me think differently I feel my approach to many types of meetings will be very different and I will handle them better. It has taught me to remain more neutral and more about my role in encouraging conversation. The training was novel, fun, challenging and quite unique.

ILM Professional Workplace Mediator Delegate, Senior Manager Highlands and Islands Council

I had half thought ‘how can it need six days to learn to mediate’, and then after the course I thought, ‘I need another six days!’ It was a lot more of a roller coaster than you might think, with more self-learning, building awareness of how you react to others in different situations. It was very useful to us and a powerful experience. The delegates are all very intellectually capable, and the training includes theory, practice and reflection – a nice mixture that covers the way different people prefer to learn.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Occupational Health Manager Birmingham University

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. The trainer worked with us to discuss service development and implementation. They provided a lot of supporting information which has helped immensely in getting this project off the ground.

Achieving Mediation Excellence Commissioner, HR ManagerUniversity of York

The trainer for my Advanced Mediation course was excellent, flexible and got completely to the point – with thorough discussions: an excellent trainer.

Advanced Mediation Skills Training Delegate, LecturerUniversity of Bradford

An excellent accredited mediation training course which equipped me for mediating workplace issues as a senior manager

ILM Professional Workplace Mediator Training Delegate, SuperintendentMetropolitan Police

The training was really excellent and given us a huge bank of skills to use in our everyday working environment. The training was much harder than we had thought – in our view, a good thing! We had an excellent trainer with a huge range of expertise and experience and whose skills we really admired. As a group we would definitely recommend this training to others and certainly would recommend CMP as a training provider.

Mediation Service Set-up Coordinator and ILM Passport to Mediate Delegate, Headteacher Support Service CoordinatorHead Teachers Support Network

Thank you CMP for the excellent training.  We have received very positive feedback from those who attended the course.  The literature provided by CMP was professional, thorough and easy to understand.  We would always recommend you to others.

Mediation Service Commissioner and ILM Professional Workplace Mediator Delegate, Service Manager Young Devon

I really enjoyed the mediation training course, the role plays were challenging but necessary and helped the team to bond.  The trainer was a very good facilitator, he allowed everyone the opportunity to express themselves.

ILM Professional Workplace Mediator, DirectorRelate, British Forces Germany

I enjoyed the intensity of the small group, and the ability of the trainer to adapt to our questions and interests. The course was participatory. I enjoyed the role play scenarios and giving and receiving feedback

ILM Professional Workplace Mediator Delegate, DirectorThe Equality Academy

Video Testimonial

Patrick Alleyne, Human Resources Manager for the Greater London Authority talks about his experience of working with CMP for over 10 years on setting up their in-house service and training their mediators, whilst touching on his experience of outsourcing sensitive cases to us too.

Manage Workplace Conflict

Superintendent Chas Bailey provides a case study detailing how the Metropolitan Police has successfully embedded their in-house mediation service to manage conflict and prevent escalation of workplace conflict to investigation or tribunal. He explains how he has used CMP’s accredited mediation training, consultancy and ongoing support to ensure mediators work to best practice standards.

Using mediation in an emergency service case study

How to set up a successful internal mediation service

Our extensive experience has shown that these areas are the ones that influence whether a mediation service is effective and successful in the longer term.

This checklist will help you design a robust service which will work for your organisation.

How to set up a successful internal mediation service