Having a good “difficult” conversation
Management conversations at work should improve performance and increase the productivity of individuals and the team.
And this sometimes involves delivering difficult messages, and tackling inappropriate behaviour or poor performance. Raising tricky issues, speaking up for ourselves and confronting others is part of being a manager – but takes courage and skill to do well.
We believe these conversations are essential – rather than difficult – so we have developed a unique, effective and challenging one-day course.
I have no hesitation in recommending CMP, they offer excellent value for money and provide a service that is second to none! CMP provides a complete and professional service. From initial enquiry through administration and delivery, CMP covers all the bases. They are knowledgeable, professional and approachable and found flexible solutions to our training requirements. The feedback for the training has been outstanding. In addition to a collection of superlatives such as “fantastic” “inspiring” and “excellent” staff have stated that they came away with practical advice they can apply in real situations and, more to the point, have said it works!
A very informative and useful course that should be part of core management training.
Opened up a new way of viewing conflict at work and in everyday life.
Informative, thought provoking and inclusive…Good delivery honest, grown up attitude. I liked the trainer’s style!
The trainer was really dynamic and engaging, the conflict management training was relevant, interesting with practical examples.
What the course covers
- How to have conversations which are unambiguous, non-blaming, and complete
- How to use a framework to disagree, confront and challenge without damaging relationships
- Taking control of your own behaviour
- How to challenge inappropriate behaviour in others
- Working collaboratively to resolve matters which are causing friction
- The interpersonal skills to prevent the escalation of day-to-day workplace conflicts, misunderstandings and tensions effectively
This course is also available as eLearning
Our stand-alone 3-module eLearning course changes managers’ behaviours and builds their skills – without them leaving their desk.
As subject experts and a company that has built its reputation on building soft skills, we worked hard to make an eLearning programme that actually helped managers to change their behaviours.
This case study shows how our eLearning had a positive effect on one large urban university’s managers.
We all know that disagreement can be healthy. Better decisions are made when proposals are challenged, and creativity stems from taking a different perspective. What is unhealthy for business is a negative response to disagreement.
This is when personality clashes, enmities and turf wars break out, consuming the energies of the individuals involved, sucking those around them into the dispute and disrupting the effective functioning of the work unit.
This paper outlines how managers can develop those skills which will enable them to have a really constructive, ‘difficult conversation’.