Having a good “difficult” conversation
Management conversations at work should improve performance and increase the productivity of individuals and the team.
And this sometimes involves delivering difficult messages, and tackling inappropriate behaviour or poor performance. Raising tricky issues, speaking up for ourselves and confronting others is part of being a manager – but takes courage and skill to do well.
We believe these conversations are essential – rather than difficult – so we have developed a unique, effective and challenging one-day course.
CMP created a bespoke a 3 hour workshop on Managing Conversations for us. The session was to get staff to think about conflicts and why they arise and then to provide them with some skills on communicating effectively and build confidence in being assertive in challenging difficult behaviour. Staff were thrilled about the workshop and the skills that they were able to develop in this time.
The conflict management course was thought provoking and applicable to very many situations with very useful theory and practice. The trainer was very engaging, an excellent facilitator, related well to the group, had an excellent personality and made the training interesting and a positive learning experience.
This course gave me really good skills that will enable me to perform my day to day role with a new attitude to dealing with conflict.
The facilitation for HR training was excellent both in terms of the content and the trainer who was professional and very knowledgeable. Some aspects of the training were specifically tailored to meet our particular needs and the learner feedback was extremely positive.
This conflict management training was far and away the best training I have had on the subject and some of the best training that I have had in my 10 years with Sue Ryder. I recommend that it is seen as a priority for all managers as the course was relevant to anyone who manages people or finds that they need to mediate between people.
I have no hesitation in recommending CMP, they offer excellent value for money and provide a service that is second to none! CMP provides a complete and professional service. From initial enquiry through administration and delivery, CMP covers all the bases. They are knowledgeable, professional and approachable and found flexible solutions to our training requirements. The feedback for the training has been outstanding. In addition to a collection of superlatives such as “fantastic” “inspiring” and “excellent” staff have stated that they came away with practical advice they can apply in real situations and, more to the point, have said it works!
What the course covers
- How to have conversations which are unambiguous, non-blaming, and complete
- How to use a framework to disagree, confront and challenge without damaging relationships
- Taking control of your own behaviour
- How to challenge inappropriate behaviour in others
- Working collaboratively to resolve matters which are causing friction
- The interpersonal skills to prevent the escalation of day-to-day workplace conflicts, misunderstandings and tensions effectively
This course is also available as eLearning
Our stand-alone 3-module eLearning course changes managers’ behaviours and builds their skills – without them leaving their desk.
As subject experts and a company that has built its reputation on building soft skills, we worked hard to make an eLearning programme that actually helped managers to change their behaviours.
This case study shows how our eLearning had a positive effect on one large urban university’s managers.
We all know that disagreement can be healthy. Better decisions are made when proposals are challenged, and creativity stems from taking a different perspective. What is unhealthy for business is a negative response to disagreement.
This is when personality clashes, enmities and turf wars break out, consuming the energies of the individuals involved, sucking those around them into the dispute and disrupting the effective functioning of the work unit.
This paper outlines how managers can develop those skills which will enable them to have a really constructive, ‘difficult conversation’.