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Week 3 in the cartoon series

This week, you’ll see how Carol’s handling of her difficult conversation with Mike has left him unwilling to share his real problem with her, which has led to unintended consequences for the whole team.

When employees have problems at home or at work, they will often share them with a trusted colleague, particularly ones that are good at listening.  As a manager you need your people to talk to you when they’re in difficulty, not least because you are in the best position to help.

This is where organisational values play a key role in enabling people to ‘do’ accountability, respect and transparency, so, if you want teams who support rather than gossip; and individuals who will raise issues directly rather than around the houses, take a look at our white paper on the role of values.

THE ROLE OF VALUES IN PREVENTING AND MANAGING CONFLICT AT WORK

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