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Identifying the return on investment from your conflict management strategy

While workplace conflict may cost UK plc £33 billion (CBI data) every year, your more urgent question probably is, how much is it costing your organisation?

Identify these costs, and how they can be reduced, and you have your business case for investing in Conflict Competence.

There are the hard costs – litigation, Employment Tribunals, spending on resolution professionals such as mediators, investigators, conciliators and negotiators. And there are the softer costs – reputational loss from high-profile disputes, time spent managing grievances and disciplinaries, reductions in individual and team productivity, sickness absence due to stress from bullying, increased staff turnover and so on.

Why a conflict-competent organisation invests in preventative measures

To cut out wasted costs and maximise your return on investment you need to be able to Close, Manage and Prevent negative workplace conflict.

Most organisations spend far more on Close than they do on Manage and Prevent activities. This is where the highest financial and human costs of conflict are incurred. They do not have the resolution skills and infrastructure to nip conflict in the bud.

In organisations with a healthy conflict profile the three elements are in balance.

CMP’s unique Conflict Profile™ helps you to identify your current costs of conflict and benchmarks these against the national average for an organisation of your size and sector. Reducing those costs will underpin your strategic approach and be the cornerstone of your business case for investing in Conflict Competence.

Pick up the phone and speak with one of our specialists for a no-commitment discussion about making the business case for Conflict Competence.

The support and advice we have received thus far from CMP Resolutions has been invaluable to us as an organisation. We appointed CMP in 2014 to provide expert mediators in a timely fashion, and renewed our contract with them for a further 3 years.

Mediation Service CoordinatorUniversity of Northampton

CMP’s independent investigation enabled a clear decision to be made. CMP is a very good company to do business with – reliable and thorough, they deliver within timescales and keep you informed. They provided very good value for money and I would definitely recommend CMP.

Independent Investigation referrer, HR Managera London Borough Council

We worked closely with CMP to ensure that the homelessness mediation training course was tailored to the specific needs of the organisations and we certainly got what we purchased. The training was superb and fully met the needs of each organisation and their specific delegates.

Mediation Service Lead and ILM Professional Workplace Mediator Delegate, ManagerLet's Build

I have always found CMP courses to be stimulating, challenging, at the cutting edge of current thinking and practice, while professionally delivered and supported. The ILM Professional Workplace Mediator programme, delivered to us in-house, was no exception and feedback from the participants fully endorses my comments.

Mediation Service Commissioner, Mediation and Conflict Resolution ManagerDevon County Council

I have no hesitation in recommending CMP, they offer excellent value for money and provide a service that is second to none! CMP provides a complete and professional service. From initial enquiry through administration and delivery, CMP covers all the bases. They are knowledgeable, professional and approachable and found flexible solutions to our training requirements. The feedback for the training has been outstanding. In addition to a collection of superlatives such as “fantastic” “inspiring” and “excellent” staff have stated that they came away with practical advice they can apply in real situations and, more to the point, have said it works!

Bespoke Conflict Management Training Buyer, Staff Development AdvisorUniversity of Gloucestershire

We chose CMP Resolutions to deliver the ILM Endorsed Professional Workplace Investigator training as it was a unique product that was available. The delegate feedback has been extremely positive. The training has helped to improve the way in which Terms of Reference are set, ensuring that investigations are tightly described and therefore less likely to go off track, ultimately saving both time and money. Also a key element of the course was the skills practice on building rapport under pressure which has greatly improved our investigation practice. We would whole heartedly recommend CMP Resolutions.

ILM Endorsed Professional Workplace Investigator Training Buyer and Delegate, Director of HRIndependent Police Complaints Commission

CMP is an organisation at the top of their game and this was evidenced by the calibre of the trainers assigned to my project. Seldom do Training & Development Managers receive outstanding feedback from 100% of delegates who reported being fully engaged across six days of training. The CMP trainers, through their delivery style, personalities and course content and structure, did exactly this.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Training and Development ManagerBoard of Community Health Councils Wales

CMP delivered intensive bespoke conflict management courses of varying levels to 200 managers, to achieve a significant boost to managers’ confidence and skills in managing transition during a time of change, and contributing significantly to achieving the organisational goal of preventing and managing bullying and harassment. From our initial discussions, it was evident that CMP were keen to listen to our needs and work with us to develop a course that satisfied our requirements. The successful partnership combined with local provision and high-quality trainers has developed into a key part of our overall strategy for management development of our staff.

Bespoke Conflict Management Training Buyer and Delegate, Senior Divisional Officer Hampshire Fire and Rescue Service

Feedback from attendees has been excellent. Well done CMP for providing excellent training, we will use CMP again. The Workplace Investigator training was a robust and in-depth training event, tailored very well to the unique policy application of the Scottish Government.  Delivered by a very knowledgeable trainer who was able to able to assess the needs of the group and who was confident and flexible enough to be able to concentrate on specific areas when required, whilst still maintaining deadlines etc.

ILM Professional Workplace Investigator Training Delegate, Diversity AdvisorScottish Governtment

CMP is a very good company to do business with, all of our objectives were clearly met for very good value, all aspects of communication were fantastic and we would definitely recommend them. We did not want an off the shelf package for bullying and harassment training, but we didn’t know what we needed either. CMP provided professional credibility, expert support, and great flexibility to tailor the workshops to meet our requirements.

Dignity and Respect, Manager Skills and Bespoke Conflict Management Training Coordinator, Workplace coordinatorBedford Borough Council

How much is conflict costing your organisation?

You need to know how well your organisation is managing its conflict; how good your conflict management capability is; whether you are getting the right return when you do spend on managing workplace conflict.

By using a tool such as CMP Resolutions’ unique online Conflict Profile™, you can get a full report on the cost to you every year of unnecessary and unresolved conflicts in your organisation, department or divisions.

PDF Cover How to find out how much conflict is costing your organisation