Don’t let your mediators lose their enthusiasm or skill, as this will damage their mediation practice and negatively impact on your organisation.
Mediators whose training was some time ago need their skills refreshing, while those who have case-loads under their belt will be ready for some CPD and advanced training.
Why you should refresh your mediators
If your mediators haven’t done much case work since their initial training, it makes sense to refresh their skills and revitalise their commitment. Those who have done mediation cases may need a review of how they’re working to ensure no bad habits have crept in. And membership of the College of Mediators – which we recommend – means that mediators need CPD or supervision each year; our Refresher Training meets that need.
Why you should strengthen your mediators
Mediators who can mediate a wide range of disputes will be more useful for your organisation. It makes little sense to have inhouse mediators who say ‘no’ to complex cases which you then have to get an independent mediator in to work on. The more confident and skillful your mediators are, the more flexible you can be about what they mediate.
And if you want your mediators to join the College of Mediators as a Registered Mediator they need to demonstrate a certain level of CPD.
We have a range of endorsed advanced mediator training programmes which we deliver inhouse for a team of mediators; and some are run on a public basis.
We can train your mediators to carry out group mediations; to mediate Equality and Diversity disputes or post-grievance cases; and our course ‘Getting to “OK”‘ is an intensive day masterclass on encouraging parties into mediation.
You can offer mentoring to your mediators
Inevitably in-house mediators come across complex or challenging cases and it’s important that they have access to someone with more mediation experience to support them. This might be mediation supervision by email, face to face, or via Virtual Conferencing; or through mentoring, for example getting an experienced mediator to co-work with them to build the capacity and confidence of your in-house mediation team.
This kind of buddying or mentoring is a focussed and resource-intensive way of quickly developing skills.