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Improving your existing mediation service

Training workplace mediators alone won’t give you access to the full benefits of mediation.

To really get mediation at work embedded in your organisation, you need to do more.  You need a communications plan and someone to lead on it.  So plan a series of webinars, or demonstrations; posters about the service with easy confidential contact details; put notices in with payslips.

Most people have assumptions (usually incorrect!) about what mediation is.  They certainly won’t be aware of why you’ve set your service up and how to access it, unless you tell them.  So run awareness raising sessions for staff, union-reps, management – and make sure your EAP or counsellors are on board.

Ensure as a priority that your HR team understand and have bought into the benefits of mediation. This includes when it’s appropriate, and have been given the skills to encourage parties to say yes to mediation.

Work with managers, because if you want to realise the culture-changing benefits, then you’ll need to give managers the mediation mind-set: short courses to help them see that mediation is an add-on to good management practices, and to enable them to take a mediation-style approach to their staff.

I had half thought ‘how can it need six days to learn to mediate’, and then after the course I thought, ‘I need another six days!’ It was a lot more of a roller coaster than you might think, with more self-learning, building awareness of how you react to others in different situations. It was very useful to us and a powerful experience. The delegates are all very intellectually capable, and the training includes theory, practice and reflection – a nice mixture that covers the way different people prefer to learn.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Occupational Health Manager Birmingham University

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. The trainer worked with us to discuss service development and implementation. They provided a lot of supporting information which has helped immensely in getting this project off the ground.

Achieving Mediation Excellence Commissioner, HR ManagerUniversity of York

We worked closely with CMP to ensure that the homelessness mediation training course was tailored to the specific needs of the organisations and we certainly got what we purchased. The training was superb and fully met the needs of each organisation and their specific delegates.

Mediation Service Lead and ILM Professional Workplace Mediator Delegate, ManagerLet's Build

CMP is a very good company to do business with and I would definitely recommend them.  I was very happy with the service offered, the investigation training and the follow-up support.  Our organisational objectives were clearly met by CMP’s involvement and I believe the training has provided the foundation for success.

Mediation Service Set-up, and Training Commissioner, Acting Head of HR,Wrightington, Wigan and Leigh NHS Foundation Trust

CMP offer an impressive blend of professional expertise and workplace mediation experience. Their trainers are challenging and thought-provoking and used realistic exercises relevant to our work. Our delegates were stimulated and inspired, and have brought valuable and lasting benefits back to the organisation.

Mediation Serivice Set-up and ILM Professional Workplace Mediator, comments from the Head of Human ResourcesMetropolitan Police

The training was really excellent and given us a huge bank of skills to use in our everyday working environment. The training was much harder than we had thought – in our view, a good thing! We had an excellent trainer with a huge range of expertise and experience and whose skills we really admired. As a group we would definitely recommend this training to others and certainly would recommend CMP as a training provider.

Mediation Service Set-up Coordinator and ILM Passport to Mediate Delegate, Headteacher Support Service CoordinatorHead Teachers Support Network

The best and most interesting course I’ve been on. Good learning pack to support in-depth, challenging, highly participative group sessions. Demanding, satisfying, thought-provoking, intense and fun. It has changed the way I think about certain things and therefore will have a long lasting impact.

ILM Professional Workplace Mediator Delegate, Senior ManagerLeeds Beckett University

Just a note to say how useful this was: particularly the case study which has really given us some ideas to follow up.

ILM Professional Workplace Mediator Delegate, Senior Managera Higher Education Institute

The CMP workplace mediation training was vital. Their Interactive Mediation model gives a clear easy process to follow, that allows you the space and the confidence to use your developed skills to manage the issues in the mediation. The training has been great in that it provided a framework for a more structured approach.

Mediation Service Lead and ILM Professional Workplace Mediator Training delegate, Assistant Chief Officer, HR South West Probation Services

A highly interactive and participative course; just what we wanted. The trainer was very experienced, using personal anecdotes to make scenarios ‘come alive’.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Mediation LeadThe Department for Business, Innovation and Skills

22 ways to improve your in house mediation service

By having a stronger mediation service, you’ll be better placed – and more confident – to offer your mediators to any networks or shared services your organisation is involved in.

This paper outlines some steps you can take that will result in an increase in user uptake and a decrease in levels and costs of conflict.

Improving your mediation service