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Improving your existing mediation service

Training workplace mediators alone won’t give you access to the full benefits of mediation.

To really get mediation at work embedded in your organisation, you need to do more.  You need a communications plan and someone to lead on it.  So plan a series of webinars, or demonstrations; posters about the service with easy confidential contact details; put notices in with payslips.

Most people have assumptions (usually incorrect!) about what mediation is.  They certainly won’t be aware of why you’ve set your service up and how to access it, unless you tell them.  So run awareness raising sessions for staff, union-reps, management – and make sure your EAP or counsellors are on board.

Ensure as a priority that your HR team understand and have bought into the benefits of mediation. This includes when it’s appropriate, and have been given the skills to encourage parties to say yes to mediation.

Work with managers, because if you want to realise the culture-changing benefits, then you’ll need to give managers the mediation mind-set: short courses to help them see that mediation is an add-on to good management practices, and to enable them to take a mediation-style approach to their staff.

All delegates, without exception, thoroughly enjoyed the course, both content, interest, and the way in which the trainer delivered the programme. The course was challenging and they all feel they have a new set of professional tools that will help them. Well done to CMP; our thanks to all those who worked to make this happen.

Mediation Service Set-up Project Lead and ILM Professional Workplace Mediator Delegate, HRO - Crime CommandNorfolk Constabulary

CMP are a professional, highly skilled and reliable organisation. Very willing to share their expertise which is making a difference to managing conflict and improving relationships within NHS Grampian.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Head of HRNHS Grampian

I have always found CMP courses to be stimulating, challenging, at the cutting edge of current thinking and practice, while professionally delivered and supported. The ILM Professional Workplace Mediator programme, delivered to us in-house, was no exception and feedback from the participants fully endorses my comments.

Mediation Service Commissioner, Mediation and Conflict Resolution ManagerDevon County Council

Just a note to say how useful this was: particularly the case study which has really given us some ideas to follow up.

ILM Professional Workplace Mediator Delegate, Senior Managera Higher Education Institute

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. The trainer worked with us to discuss service development and implementation. They provided a lot of supporting information which has helped immensely in getting this project off the ground.

Achieving Mediation Excellence Commissioner, HR ManagerUniversity of York

I had half thought ‘how can it need six days to learn to mediate’, and then after the course I thought, ‘I need another six days!’ It was a lot more of a roller coaster than you might think, with more self-learning, building awareness of how you react to others in different situations. It was very useful to us and a powerful experience. The delegates are all very intellectually capable, and the training includes theory, practice and reflection – a nice mixture that covers the way different people prefer to learn.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Occupational Health Manager Birmingham University

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class.

Mediation Service Commissioner and ILM Professional Workplace Mediator Delegate, Director of HRThe University of York

My test of a good training provider lies not with it’s “off the shelf” courses, but in how it applies its skills to the context of the customer. The tailored mediation training provided by CMP not only met my benchmark test, but exceeded it by some margin.

From commissioning to organising the training, then the delivery and follow up CMP have been exceptional as they are interested not only in the quality of what they deliver but in the quality of what we as a customer can then do.

Mediation Service Set-up Lead and ILM Professional Workplace Mediator Delegate, Senior HR ManagerHighlands and Islands Enterprise

This was very useful and has motivated me to do the Achieving Mediation Excellence audit

Mediation Service Set-up Project Lead and ILM Professional Workplace Mediator and Advanced Mediation Skills Delegate, Service Managera Higher Education Institute

We worked closely with CMP to ensure that the homelessness mediation training course was tailored to the specific needs of the organisations and we certainly got what we purchased. The training was superb and fully met the needs of each organisation and their specific delegates.

Mediation Service Lead and ILM Professional Workplace Mediator Delegate, ManagerLet's Build

22 ways to improve your in house mediation service

By having a stronger mediation service, you’ll be better placed – and more confident – to offer your mediators to any networks or shared services your organisation is involved in.

This paper outlines some steps you can take that will result in an increase in user uptake and a decrease in levels and costs of conflict.

Improving your mediation service