Introducing mediation into your organisation
You are considering introducing mediation; you have identified the many potential benefits for your organisation and you have identified clear objectives for it to deliver and be monitored against.
The high-level decisions are in place. Which of the four options for getting mediation into your business will be right for you?
- Referring an occasional case as the need arises
- Setting up a call-down contract with a provider, which should come with some added benefits
- Training one or two individuals internally to mediate
- Setting up an internal mediation service
Each has its benefits and drawbacks. But without being an expert in mediation, how do you know whether your mediation service should be staffed by internal mediators or outsourced to an external mediation company?
This was very useful and has motivated me to do the Achieving Mediation Excellence audit
Thank you CMP for the excellent training. We have received very positive feedback from those who attended the course. The literature provided by CMP was professional, thorough and easy to understand. We would always recommend you to others.
CMP offer an impressive blend of professional expertise and workplace mediation experience. Their trainers are challenging and thought-provoking and used realistic exercises relevant to our work. Our delegates were stimulated and inspired, and have brought valuable and lasting benefits back to the organisation.
A highly interactive and participative course; just what we wanted. The trainer was very experienced, using personal anecdotes to make scenarios ‘come alive’.
I was very pleased with the ILM Professional Workplace Mediator training provided for our new staff mediators. The six-day programme was well-structured, and the content was presented clearly and concisely. The trainer was flexible and sensitive to individual needs, and our trainees found the course challenging and highly stimulating. I would be very happy to use CMP again in the future.
CMP is an organisation at the top of their game and this was evidenced by the calibre of the trainers assigned to my project. Seldom do Training & Development Managers receive outstanding feedback from 100% of delegates who reported being fully engaged across six days of training. The CMP trainers, through their delivery style, personalities and course content and structure, did exactly this.
CMP is a very good company to do business with and I would definitely recommend them. I was very happy with the service offered, the investigation training and the follow-up support. Our organisational objectives were clearly met by CMP’s involvement and I believe the training has provided the foundation for success.
My test of a good training provider lies not with it’s “off the shelf” courses, but in how it applies its skills to the context of the customer. The tailored mediation training provided by CMP not only met my benchmark test, but exceeded it by some margin.
From commissioning to organising the training, then the delivery and follow up CMP have been exceptional as they are interested not only in the quality of what they deliver but in the quality of what we as a customer can then do.
You are considering introducing mediation; you have identified the many potential benefits for your organisation and you have identified clear objectives for it to deliver and be monitored against. The high-level decisions are in place.
But should you set up your own service, or set up a call-off contract with an external supplier?
This paper will help you make the right decision for your organisation.