Investigation

Please scroll to the bottom to see testimonials and case study

We support organisations to investigate workplace complaints to best practice standards by enabling managers to handle grievances and disciplinary matters to best practice standards with our nationally accredited investigation training. 

We are experts in helping organisations to investigate workplace complaints, not only grievance and disciplinary matters, but also student complaints, customer complaints, Serious Incidents and Whistleblowing.

If you have to do a formal investigation, this should be carried out in line with the relevant policies, procedures and legislation.  And it is essential to conduct any type of workplace investigation really well – sensitively, robustly and impartially – as this will reduce your risk of Appeals and ET claims.

Set up a call-off contract for independent investigations

Many organisations have contracted with us to carry out grievance investigations, disciplinary investigations and student complaints investigations under a framework or call-off contract.  Our expert workplace investigators do all the work necessary for your Deciding Officers or Hearing Managers to reach a robust determination from our fair and rigorous reports.  These organisations benefit from our speed, quality and integration with their business, as well as our expertise in the best ways to investigate a complaint at work.

One-off investigations

If you have a serious, complex misconduct investigation to carry out, such as a workplace grievance investigation or harassment complaint, simply refer the matter to us and we will apply best practice in managing concerns at work; you will have the reassurance of working with the UK’s leading provider of workplace investigations, as well as having the case turned around within 30 days.

Improve how managers’ and HR investigate workplace complaints

Our ILM-endorsed investigation skills programmes enable people with all levels of prior experience to carry out any type of internal investigation, from grievance and disciplinary investigations, investigations into Student Complaints, Serious Incidents and Never Events in Health and Social Care, to Whistleblowing concerns.

Courses are delivered in-house at your site, or if you have fewer than 4 delegates we run our ILM-endorsed Professional Workplace Investigator course as a public course.  All courses come with workplace investigation checklists and templates, a clear and robust investigation process which clarifies the investigation process steps and which investigative questions to ask, and sample investigation reports.  Our practitioners are all experienced workplace investigators themselves, as well as excellent trainers.

Just to thank you and the trainer for the professional and efficient way in which the on-line training was conducted. This was the first time for me and I really enjoyed it. As learning and development advisor I will recommend this approach to my colleagues in the future. Thanks again, it has really helped in a very practical way and has given me lots to consider

ILM Professional Workplace Investigator Training Delegate, L&D AdvisorSouth Norfolk Council

Our experience of CMP’s investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn’t deal with.

 
Independent Investigation Commissioner, HR ManagerKirklees Borough Council

I thoroughly enjoyed this course and learned a lot. The trainer was very knowledgeable and able to explain the subject matter very clearly. Lots of hands-on practice with realistic and thought provoking exercises. Small number of participants meant that the training could be adapted to individual needs.

ILM Professional Workplace Investigator Training Delegate, Chief Fraud OfficerThe International Labour Organisation (ILO)

The trainer was enthusiastic and CMP “got” our business well.  Everyone rated the trainer very highly. I’m glad we made the decision to bring this into the business: it has helped our HR people feel more empowered to act. I’m sure we will find this very useful.

Neutral Assessment and Conflict Management Skills Training Commissioner and Delegate, Head of Learning and Development, a Private Sector Company

Relaxed, inclusive, well balanced with respect to information and hands on exercises, and the trainer was not patronising!

Student Complaints Training Delegate, Director, Post Grad StudiesCardiff University

The disciplinary was dealt with in a sure-footed way. Our experience of CMP’s investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn’t deal with.

Independent Investigation Commissioner, HR ManagerKirklees Borough Council

The Foreign and Commonwealth Office was pleased to award the Tender to CMP to provide training for First Response Officers as a contact point for colleagues who feel that they may have been bullied, harassed or discriminated against. Delegates fed back “I loved the training! I have learnt an awful lot. The trainers are very open and interesting – and they know the subject matter very well.  It has been a wonderful experience.”

Bespoke Conflict Management Training Delegate and Project Lead, Policy and Strategic Communications Desk OfficerFCO Diversity Strategy Unit

The CMP Professional Workplace Investigation skills was well led by Tim, an extremely knowledgeable and experienced trainer. His approach to the subject matter was both legalistic and yet had the ‘human’ touch.  The course and subsequent ILM Endorsement is valuable to our business in providing us the skills to carry out independent investigation on behalf of our HR Team, and allowing them to manage any subsequent actions arising from the investigation.

 
ILM Professional Workplace Investigator Training Delegate, Standards ManagerArco Ltd

CMP’s independent investigation enabled a clear decision to be made. CMP is a very good company to do business with – reliable and thorough, they deliver within timescales and keep you informed. They provided very good value for money and I would definitely recommend CMP.

Independent Investigation referrer, HR Managera London Borough Council

A collaborative environment, lots of ideas for the right language to use and situations that might crop up. Real-life focus!! Thank you for a very useful day!!

Student Complaints Training Delegate, Deputy Director, English Language ProgrammesCardiff University
Please complete the form Email Assessing your grievance and disciplinary practices

It is important that your policies, procedures and practices are up to date, well-understood, and correctly applied, if you are to avoid unnecessary costs as you manage this aspect of the employee relationship.

This summary paper will help you to see how you’re performing.

The Department for Business Innovation and Skills (BIS) in the UK estimates a grievance costs £20,000 to manage, once you take the internal time into account. There are additional invisible costs like staff absence and lost productivity.

So when you use an internal investigator make sure they are fit for purpose.