Investigation

Please scroll to the bottom to see testimonials and case study

We support organisations to investigate workplace complaints to best practice standards by enabling managers to handle grievances and disciplinary matters to best practice standards with our nationally accredited investigation training. 

We are experts in helping organisations to investigate workplace complaints, not only grievance and disciplinary matters, but also student complaints, customer complaints, Serious Incidents and Whistleblowing.

If you have to do a formal investigation, this should be carried out in line with the relevant policies, procedures and legislation.  And it is essential to conduct any type of workplace investigation really well – sensitively, robustly and impartially – as this will reduce your risk of Appeals and ET claims.

Set up a call-off contract for independent investigations

Many organisations have contracted with us to carry out grievance investigations, disciplinary investigations and student complaints investigations under a framework or call-off contract.  Our expert workplace investigators do all the work necessary for your Deciding Officers or Hearing Managers to reach a robust determination from our fair and rigorous reports.  These organisations benefit from our speed, quality and integration with their business, as well as our expertise in the best ways to investigate a complaint at work.

One-off investigations

If you have a serious, complex misconduct investigation to carry out, such as a workplace grievance investigation or harassment complaint, simply refer the matter to us and we will apply best practice in managing concerns at work; you will have the reassurance of working with the UK’s leading provider of workplace investigations, as well as having the case turned around within 30 days.

Improve how managers’ and HR investigate workplace complaints

Our ILM-endorsed investigation skills programmes enable people with all levels of prior experience to carry out any type of internal investigation, from grievance and disciplinary investigations, investigations into Student Complaints, Serious Incidents and Never Events in Health and Social Care, to Whistleblowing concerns.

Courses are delivered in-house at your site, or if you have fewer than 4 delegates we run our ILM-endorsed Professional Workplace Investigator course as a public course.  All courses come with workplace investigation checklists and templates, a clear and robust investigation process which clarifies the investigation process steps and which investigative questions to ask, and sample investigation reports.  Our practitioners are all experienced workplace investigators themselves, as well as excellent trainers.

The CMP Professional Workplace Investigation skills was well led by Tim, an extremely knowledgeable and experienced trainer. His approach to the subject matter was both legalistic and yet had the ‘human’ touch.  The course and subsequent ILM Endorsement is valuable to our business in providing us the skills to carry out independent investigation on behalf of our HR Team, and allowing them to manage any subsequent actions arising from the investigation.

 
ILM Professional Workplace Investigator Training Delegate, Standards ManagerArco Ltd

I wholly recommend the Professional Workplace Investigator course without reservation to any organisation, large or small, who want to utilise the talents of their own people for the good of both themselves and their organisation. It is easy to see why CMP are market leaders in both investigation training delivery and investigations.

 
ILM Professional Workplace Investigator Training Delegate, Senior HR ManagerVT Group (now part of Babcock Group)

CMP created a bespoke a 3 hour workshop on Managing Conversations for us. The session was to get staff to think about conflicts and why they arise and then to provide them with some skills on communicating effectively and build confidence in being assertive in challenging difficult behaviour. Staff were thrilled about the workshop and the skills that they were able to develop in this time.

Difficult Conversation Workshop Commissioner, HR ManagerThe Abbeyfield Society

We use CMP Resolutions to help us handle very complex, highly sensitive mediations and investigations.  We have been impressed by their speed of response, the professionalism of their people, not only their mediators and investigators but also their back office and logistics.  Most importantly the outcomes of their work have enabled us to resolve our issues successfully. Would we use them again? Without question. They are our “goto” solution.

Independent Investigation and Outsourced Mediation Commissioner, Director of Employee RelationsStates of Jersey

We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, precisely the reason for outsourcing the investigations.

Independent Investigation Commissioner, HR Managera Local Authority

CMP provided us with focused attention on the seriousness of a complaint and the company’s attitude towards it; the process was handled very well.

Independnet Investigation Commissioner, HR DirectorWhitelink Ferries

Thanks for such a great course.  Despite having done investigations for around 10 years I really learnt a lot and left with loads of good ideas and knowledge I can put into practice, in fact I’ve already been working on a manager/investigator this morning!

ILM Professional Workplace Investigator Training Delegate, Senior Managera Public Sector Institute

Investigations are part and parcel of what HR do, but if something is going to take a lot of time, requires specialist input and needs doing immediately, then we do occasionally outsource. Public Sector bodies have to be very cautious in terms of the cost of conducting investigations in relation to outsourcing and so when we do, we have to be confident we will achieve best value. CMP was aware of these considerations and delivered to timescale.

Independent Investigation Commissioner, DirectorA Russel Group University

The disciplinary was dealt with in a sure-footed way. Our experience of CMP’s investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn’t deal with.

Independent Investigation Commissioner, HR ManagerKirklees Borough Council

CMP’s independent investigation enabled a clear decision to be made. CMP is a very good company to do business with – reliable and thorough, they deliver within timescales and keep you informed. They provided very good value for money and I would definitely recommend CMP.

Independent Investigation referrer, HR Managera London Borough Council
Please complete the form Email Assessing your grievance and disciplinary practices

It is important that your policies, procedures and practices are up to date, well-understood, and correctly applied, if you are to avoid unnecessary costs as you manage this aspect of the employee relationship.

This summary paper will help you to see how you’re performing.

The Department for Business Innovation and Skills (BIS) in the UK estimates a grievance costs £20,000 to manage, once you take the internal time into account. There are additional invisible costs like staff absence and lost productivity.

So when you use an internal investigator make sure they are fit for purpose.