Investigation

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We support organisations to investigate workplace complaints to best practice standards by enabling managers to handle grievances and disciplinary matters to best practice standards with our nationally accredited investigation training. 

We are experts in helping organisations to investigate workplace complaints, not only grievance and disciplinary matters, but also student complaints, customer complaints, Serious Incidents and Whistleblowing.

If you have to do a formal investigation, this should be carried out in line with the relevant policies, procedures and legislation.  And it is essential to conduct any type of workplace investigation really well – sensitively, robustly and impartially – as this will reduce your risk of Appeals and ET claims.

Set up a call-off contract for independent investigations

Many organisations have contracted with us to carry out grievance investigations, disciplinary investigations and student complaints investigations under a framework or call-off contract.  Our expert workplace investigators do all the work necessary for your Deciding Officers or Hearing Managers to reach a robust determination from our fair and rigorous reports.  These organisations benefit from our speed, quality and integration with their business, as well as our expertise in the best ways to investigate a complaint at work.

One-off investigations

If you have a serious, complex misconduct investigation to carry out, such as a workplace grievance investigation or harassment complaint, simply refer the matter to us and we will apply best practice in managing concerns at work; you will have the reassurance of working with the UK’s leading provider of workplace investigations, as well as having the case turned around within 30 days.

Improve how managers’ and HR investigate workplace complaints

Our ILM-endorsed investigation skills programmes enable people with all levels of prior experience to carry out any type of internal investigation, from grievance and disciplinary investigations, investigations into Student Complaints, Serious Incidents and Never Events in Health and Social Care, to Whistleblowing concerns.

Courses are delivered in-house at your site, or if you have fewer than 4 delegates we run our ILM-endorsed Professional Workplace Investigator course as a public course.  All courses come with workplace investigation checklists and templates, a clear and robust investigation process which clarifies the investigation process steps and which investigative questions to ask, and sample investigation reports.  Our practitioners are all experienced workplace investigators themselves, as well as excellent trainers.

We chose CMP Resolutions to deliver the ILM Endorsed Professional Workplace Investigator training as it was a unique product that was available. The delegate feedback has been extremely positive. The training has helped to improve the way in which Terms of Reference are set, ensuring that investigations are tightly described and therefore less likely to go off track, ultimately saving both time and money. Also a key element of the course was the skills practice on building rapport under pressure which has greatly improved our investigation practice. We would whole heartedly recommend CMP Resolutions.

ILM Endorsed Professional Workplace Investigator Training Buyer and Delegate, Director of HRIndependent Police Complaints Commission

This course gave me really good skills that will enable me to perform my day to day role with a new attitude to dealing with conflict.

Conflict Management Skills Training Delegate, Senior ManagerHM Prison Service

We use CMP Resolutions to help us handle very complex, highly sensitive mediations and investigations.  We have been impressed by their speed of response, the professionalism of their people, not only their mediators and investigators but also their back office and logistics.  Most importantly the outcomes of their work have enabled us to resolve our issues successfully. Would we use them again? Without question. They are our “goto” solution.

Independent Investigation and Outsourced Mediation Commissioner, Director of Employee RelationsStates of Jersey

Thanks for such a great course.  Despite having done investigations for around 10 years I really learnt a lot and left with loads of good ideas and knowledge I can put into practice, in fact I’ve already been working on a manager/investigator this morning!

ILM Professional Workplace Investigator Training Delegate, Senior Managera Public Sector Institute

Conflict management training was a totally new concept to me! The trainer was excellent, and very witty. He delivered the course at a good pace with superb knowledge.

Conflict Management Training Delegate, Deputy ManagerStaffordshire & West Midlands Community Rehabilitation Company

I very much appreciated the content and enjoyed the delivery. The focus on the interview/evidence gathering was particularly helpful as these skills are less easily practiced outside of real-life settings. The trainer varied the pace, and delivery methods throughout which kept us all fresh and engaged. The balance between direct teaching and general discussion was skilfully managed. I definitely came away feeling that I’d learnt theory and skills which I will be able to use in my future work

ILM Professional Workplace Investigator Training Delegate, Senior ManagerInternational Labour Organization

CMP’s training for Anti-Harassment Supporters enhanced my skills and has enabled me to add value to my organisation’s core activities. CMP were good value for money, I would definitely use CMP again and recommend them to others.

Harassment Advisor Training Delegate, Service ManagerChildren's Society

CMP is a very good company to do business with, all of our objectives were clearly met for very good value, all aspects of communication were fantastic and we would definitely recommend them. We did not want an off the shelf package for bullying and harassment training, but we didn’t know what we needed either. CMP provided professional credibility, expert support, and great flexibility to tailor the workshops to meet our requirements.

Dignity and Respect, Manager Skills and Bespoke Conflict Management Training Coordinator, Workplace coordinatorBedford Borough Council

CMP provided a great facilitator:  very articulate and patient, who created opportunities for discussion on issues that I was unsure of.

Student Complaints Training Delegate, Assistant Campus Registrar University for the Creative Arts

This was a difficult case with sensitive Harassment and Bullying issues, many witnesses and a strict time constraint.  CMP were fantastic in ensuring that the investigator worked outside their SLA to complete the report.  The investigator was thorough, provided valuable insight and worked incredibly hard to ensure a full robust report earlier than expected.  A BIG thank you to them!

Independent Investigation Commissioner, HR Managera Private Sector FTSE 200 Company
Please complete the form Email Assessing your grievance and disciplinary practices

It is important that your policies, procedures and practices are up to date, well-understood, and correctly applied, if you are to avoid unnecessary costs as you manage this aspect of the employee relationship.

This summary paper will help you to see how you’re performing.

The Department for Business Innovation and Skills (BIS) in the UK estimates a grievance costs £20,000 to manage, once you take the internal time into account. There are additional invisible costs like staff absence and lost productivity.

So when you use an internal investigator make sure they are fit for purpose.