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We support organisations to investigate workplace complaints to best practice standards by enabling managers to handle grievances and disciplinary matters to best practice standards with our nationally accredited investigation training. 

We are experts in helping organisations to investigate workplace complaints, not only grievance and disciplinary matters, but also student complaints, customer complaints, Serious Incidents and Whistleblowing.

If you have to do a formal investigation, this should be carried out in line with the relevant policies, procedures and legislation.  And it is essential to conduct any type of workplace investigation really well – sensitively, robustly and impartially – as this will reduce your risk of Appeals and ET claims.

Set up a call-off contract for independent investigations

Many organisations have contracted with us to carry out grievance investigations, disciplinary investigations and student complaints investigations under a framework or call-off contract.  Our expert workplace investigators do all the work necessary for your Deciding Officers or Hearing Managers to reach a robust determination from our fair and rigorous reports.  These organisations benefit from our speed, quality and integration with their business, as well as our expertise in the best ways to investigate a complaint at work.

One-off investigations

If you have a serious, complex misconduct investigation to carry out, such as a workplace grievance investigation or harassment complaint, simply refer the matter to us and we will apply best practice in managing concerns at work; you will have the reassurance of working with the UK’s leading provider of workplace investigations, as well as having the case turned around within 30 days.

Improve how managers’ and HR investigate workplace complaints

Our ILM-endorsed investigation skills programmes enable people with all levels of prior experience to carry out any type of internal investigation, from grievance and disciplinary investigations, investigations into Student Complaints, Serious Incidents and Never Events in Health and Social Care, to Whistleblowing concerns.

Courses are delivered in-house at your site, or if you have fewer than 4 delegates we run our ILM-endorsed Professional Workplace Investigator course as a public course.  All courses come with workplace investigation checklists and templates, a clear and robust investigation process which clarifies the investigation process steps and which investigative questions to ask, and sample investigation reports.  Our practitioners are all experienced workplace investigators themselves, as well as excellent trainers.

This conflict management training was far and away the best training I have had on the subject and some of the best training that I have had in my 10 years with Sue Ryder. I  recommend that it is seen as a priority for all managers as the course was relevant to anyone who manages people or finds that they need to mediate between people.

Conflict Management Skills Training Delegate, HR ManagerSue Ryder Care

Clear, relevant, mixture of activity types – the trainer created a safe place to learn.

Student Complaints Training Delegate, Director, English Language ProgrammesCardiff University

The investigation skills training was comprehensive, authoritative and excellently presented.

Investigation Skills Training Delegate, Area Education OfficerSandwell Metropolitian Borough Council

Conflict management training was a totally new concept to me! The trainer was excellent, and very witty. He delivered the course at a good pace with superb knowledge.

Conflict Management Training Delegate, Deputy ManagerStaffordshire & West Midlands Community Rehabilitation Company

I thoroughly enjoyed this course and would recommend it to anyone that is required to undertake investigations as part of managing disciplinary or other types of investigation.

ILM Professional Workplace Investigator Training Delegate, HR Manager Bournemouth Borough Council

The course has really delivered what we needed and hit all of the right notes. Feedback from delegates has been very positive. We have really valued the robust assessment on the course and what really stood out is the opportunity to really practice the skills and get effective coaching and feedback.  The activities allowed for authentic challenges and sticky situations, which in turn allowed for delegates to practice and get feedback in a safe environment.

ILM Professional Workplace Investigator Training Delegate, Head of HRa Not for Profit Organisaiton

Feedback from attendees has been excellent. Well done CMP for providing excellent training, we will use CMP again. The Workplace Investigator training was a robust and in-depth training event, tailored very well to the unique policy application of the Scottish Government.  Delivered by a very knowledgeable trainer who was able to able to assess the needs of the group and who was confident and flexible enough to be able to concentrate on specific areas when required, whilst still maintaining deadlines etc.

ILM Professional Workplace Investigator Training Delegate, Diversity AdvisorScottish Governtment

The training has improved the way in which Terms of Reference are set, ensuring that investigations are tightly described and therefore less likely to go off track, ultimately saving both time and money.  The investigators have used their knowledge and skills to support others involved in the investigation process with a knock on effect of improving performance throughout the process.

ILM Professional Workplace Investigator Training Delegate, Senior ManagerThe Independent Police Complaints Commission

I very much appreciated the content and enjoyed the delivery. The focus on the interview/evidence gathering was particularly helpful as these skills are less easily practiced outside of real-life settings. The trainer varied the pace, and delivery methods throughout which kept us all fresh and engaged. The balance between direct teaching and general discussion was skilfully managed. I definitely came away feeling that I’d learnt theory and skills which I will be able to use in my future work

ILM Professional Workplace Investigator Training Delegate, Senior ManagerInternational Labour Organization

CMP is a very good company to do business with and I would definitely recommend them.  I was very happy with the service offered, the investigation training and the follow-up support.  Our organisational objectives were clearly met by CMP’s involvement and I believe the training has provided the foundation for success.

Mediation Service Set-up, and Training Commissioner, Acting Head of HR,Wrightington, Wigan and Leigh NHS Foundation Trust
Please complete the form Email Assessing your grievance and disciplinary practices

It is important that your policies, procedures and practices are up to date, well-understood, and correctly applied, if you are to avoid unnecessary costs as you manage this aspect of the employee relationship.

This summary paper will help you to see how you’re performing.

The Department for Business Innovation and Skills (BIS) in the UK estimates a grievance costs £20,000 to manage, once you take the internal time into account. There are additional invisible costs like staff absence and lost productivity.

So when you use an internal investigator make sure they are fit for purpose.