Please scroll to the bottom to see testimonials and case study
We support organisations to investigate workplace complaints to best practice standards by enabling managers to handle grievances and disciplinary matters to best practice standards with our nationally accredited investigation training.
We are experts in helping organisations to investigate workplace complaints, not only grievance and disciplinary matters, but also student complaints, customer complaints, Serious Incidents and Whistleblowing.
If you have to do a formal investigation, this should be carried out in line with the relevant policies, procedures and legislation. And it is essential to conduct any type of workplace investigation really well – sensitively, robustly and impartially – as this will reduce your risk of Appeals and ET claims.
Set up a call-off contract for independent investigations
Many organisations have contracted with us to carry out grievance investigations, disciplinary investigations and student complaints investigations under a framework or call-off contract. Our expert workplace investigators do all the work necessary for your Deciding Officers or Hearing Managers to reach a robust determination from our fair and rigorous reports. These organisations benefit from our speed, quality and integration with their business, as well as our expertise in the best ways to investigate a complaint at work.
If you have a serious, complex misconduct investigation to carry out, such as a workplace grievance investigation or harassment complaint, simply refer the matter to us and we will apply best practice in managing concerns at work; you will have the reassurance of working with the UK’s leading provider of workplace investigations, as well as having the case turned around within 30 days.
Improve how managers’ and HR investigate workplace complaints
Our ILM-endorsed investigation skills programmes enable people with all levels of prior experience to carry out any type of internal investigation, from grievance and disciplinary investigations, investigations into Student Complaints, Serious Incidents and Never Events in Health and Social Care, to Whistleblowing concerns.
Courses are delivered in-house at your site, or if you have fewer than 4 delegates we run our ILM-endorsed Professional Workplace Investigator course as a public course. All courses come with workplace investigation checklists and templates, a clear and robust investigation process which clarifies the investigation process steps and which investigative questions to ask, and sample investigation reports. Our practitioners are all experienced workplace investigators themselves, as well as excellent trainers.
The CMP Professional Workplace Investigation skills was well led by Tim, an extremely knowledgeable and experienced trainer. His approach to the subject matter was both legalistic and yet had the ‘human’ touch. The course and subsequent ILM Endorsement is valuable to our business in providing us the skills to carry out independent investigation on behalf of our HR Team, and allowing them to manage any subsequent actions arising from the investigation.
This was a difficult case with sensitive Harassment and Bullying issues, many witnesses and a strict time constraint. CMP were fantastic in ensuring that the investigator worked outside their SLA to complete the report. The investigator was thorough, provided valuable insight and worked incredibly hard to ensure a full robust report earlier than expected. A BIG thank you to them!
CMP delivered intensive bespoke conflict management training to 200 managers, to achieve a significant boost to managers’ confidence and skills in managing transition during a time of change, and contributing significantly to achieving the organisational goal of preventing and managing bullying and harassment. CMP listened to our needs and worked with us to develop a course that satisfied our requirements.
More useful by far than I’d thought. CMP’s coach was very supportive and gave me lots of things to actually do differently. It was good being able to talk so openly to someone who didn’t judge. What has changed is I feel like a proper manager.
Very good trainer who ran the investigation training well with good ‘real life’ examples to support the theory. The process and policy was very useful. I really enjoyed the course.
This course gave me really good skills that will enable me to perform my day to day role with a new attitude to dealing with conflict.
CMP is very professional, clear on process and delivered within the timescale – there was huge efficiency internally, precisely the reason for outsourcing the investigations. We received feedback that the grievance investigator was very good with witnesses, which we felt was essential because it put them at their ease.
It is important that your policies, procedures and practices are up to date, well-understood, and correctly applied, if you are to avoid unnecessary costs as you manage this aspect of the employee relationship.
This summary paper will help you to see how you’re performing.
The Department for Business Innovation and Skills (BIS) in the UK estimates a grievance costs £20,000 to manage, once you take the internal time into account. There are additional invisible costs like staff absence and lost productivity.
So when you use an internal investigator make sure they are fit for purpose.