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We support organisations to investigate workplace complaints to best practice standards by enabling managers to handle grievances and disciplinary matters to best practice standards with our nationally accredited investigation training.
We are experts in helping organisations to investigate workplace complaints, not only grievance and disciplinary matters, but also student complaints, customer complaints, Serious Incidents and Whistleblowing.
If you have to do a formal investigation, this should be carried out in line with the relevant policies, procedures and legislation. And it is essential to conduct any type of workplace investigation really well – sensitively, robustly and impartially – as this will reduce your risk of Appeals and ET claims.
Set up a call-off contract for independent investigations
Many organisations have contracted with us to carry out grievance investigations, disciplinary investigations and student complaints investigations under a framework or call-off contract. Our expert workplace investigators do all the work necessary for your Deciding Officers or Hearing Managers to reach a robust determination from our fair and rigorous reports. These organisations benefit from our speed, quality and integration with their business, as well as our expertise in the best ways to investigate a complaint at work.
If you have a serious, complex misconduct investigation to carry out, such as a workplace grievance investigation or harassment complaint, simply refer the matter to us and we will apply best practice in managing concerns at work; you will have the reassurance of working with the UK’s leading provider of workplace investigations, as well as having the case turned around within 30 days.
Improve how managers’ and HR investigate workplace complaints
Our ILM-endorsed investigation skills programmes enable people with all levels of prior experience to carry out any type of internal investigation, from grievance and disciplinary investigations, investigations into Student Complaints, Serious Incidents and Never Events in Health and Social Care, to Whistleblowing concerns.
Courses are delivered in-house at your site, or if you have fewer than 4 delegates we run our ILM-endorsed Professional Workplace Investigator course as a public course. All courses come with workplace investigation checklists and templates, a clear and robust investigation process which clarifies the investigation process steps and which investigative questions to ask, and sample investigation reports. Our practitioners are all experienced workplace investigators themselves, as well as excellent trainers.
We use CMP Resolutions to help us handle very complex, highly sensitive mediations and investigations. We have been impressed by their speed of response, the professionalism of their people, not only their mediators and investigators but also their back office and logistics. Most importantly the outcomes of their work have enabled us to resolve our issues successfully. Would we use them again? Without question. They are our “goto” solution.
We used CMP to train Specialist Investigators to work on cases of bullying and harassment that had reached a formal stage; and to train workplace facilitators/mediators to help individuals discuss and potentially resolve their differences. The trainers from CMP were highly professional and knowledegable. The participants felt that the respective courses were hard work but enjoyable. As an organisation we feel that their skills and knowledge has given us a bank of people who are skilled and very able to help the Trust in maintaining a work environment free of unwelcome behaviour.
As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and the investigator on the case I was involved with. They took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. Their approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.
I attended the ILM Professional Workplace Investigator training course recently. I thoroughly enjoyed it and learned a lot. The trainer was very knowledgeable and able to explain the subject matter very clearly. Lots of hands-on practice with realistic and thought provoking exercises. Small number of participants meant that the training could be adapted to individual needs.
We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, which was precisely the reason for outsourcing the investigations.
This course gave me really good skills that will enable me to perform my day to day role with a new attitude to dealing with conflict.
It is important that your policies, procedures and practices are up to date, well-understood, and correctly applied, if you are to avoid unnecessary costs as you manage this aspect of the employee relationship.
This summary paper will help you to see how you’re performing.
The Department for Business Innovation and Skills (BIS) in the UK estimates a grievance costs £20,000 to manage, once you take the internal time into account. There are additional invisible costs like staff absence and lost productivity.
So when you use an internal investigator make sure they are fit for purpose.