Supporting the leaders of behavioural change

“Culture does not change because we desire to change it.  Culture changes when the organization is transformed; the culture reflects the realities of people working together every day.”   Frances Hesselbein:  The Key to Cultural Transformation, Leader to Leader (Spring 1999)

“People don’t resist change. They resist being changed!”   Peter Senge

Senge and Hesselbein have identified the crux of successful culture change – firstly that change is a voluntary act, an individual decision that the new reality is more appealing than the status quo.  Secondly that it has to be internalised by everyone, leaders and followers alike, before it becomes embedded.  

Change of this nature is about behaviour, not structures, leadership not authority.  And this is where CMP Resolutions can help.  We help the leaders of change to make it happen more effectively because we:

  • Understand what makes people tick
  • Are able to get the best out of people
  • Can help people to communicate more effectively and compellingly
  • Know how to overcome resistance to change and help people to see another way
  • Are good at helping people to understand themselves, their fears and their drivers

Culture change requires leaders to create the vision, to inspire and communicate the need for change, and to role model the new behaviours.  It needs good managers to deliver the strategy, support and motivate their teams, and to resolve the inevitable concerns and differences that will emerge.

CMP Resolutions can support your leaders and leadership teams to deliver culture change by:

  • Working with leaders to understand themselves and their roles
  • Resolving team differences and creating a cohesive vision
  • Understanding how to communicate and implement the change
  • Identifying the barriers to change when it stalls
  • Developing and delivering solutions that will move individuals, teams and organisations forward

 

CMP’s independent investigation enabled a clear decision to be made. CMP is a very good company to do business with – reliable and thorough, they deliver within timescales and keep you informed. They provided very good value for money and I would definitely recommend CMP.

Independent Investigation referrer, HR Managera London Borough Council

We use CMP Resolutions to help us handle very complex, highly sensitive mediations and investigations.  We have been impressed by their speed of response, the professionalism of their people, not only their mediators and investigators but also their back office and logistics.  Most importantly the outcomes of their work have enabled us to resolve our issues successfully. Would we use them again? Without question. They are our “goto” solution.

Independent Investigation and Outsourced Mediation Commissioner, Director of Employee RelationsStates of Jersey

CMP is a very good company to do business with and I would definitely recommend them.  I was very happy with the service offered, the investigation training and the follow-up support.  Our organisational objectives were clearly met by CMP’s involvement and I believe the training has provided the foundation for success.

Mediation Service Set-up, and Training Commissioner, Acting Head of HR,Wrightington, Wigan and Leigh NHS Foundation Trust

CMP is an organisation at the top of their game and this was evidenced by the calibre of the trainers assigned to my project. Seldom do Training & Development Managers receive outstanding feedback from 100% of delegates who reported being fully engaged across six days of training. The CMP trainers, through their delivery style, personalities and course content and structure, did exactly this.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Training and Development ManagerBoard of Community Health Councils Wales

We worked closely with CMP to ensure that the homelessness mediation training course was tailored to the specific needs of the organisations and we certainly got what we purchased. The training was superb and fully met the needs of each organisation and their specific delegates.

Mediation Service Lead and ILM Professional Workplace Mediator Delegate, ManagerLet's Build

Thank you CMP for the excellent training.  We have received very positive feedback from those who attended the course.  The literature provided by CMP was professional, thorough and easy to understand.  We would always recommend you to others.

Mediation Service Commissioner and ILM Professional Workplace Mediator Delegate, Service Manager Young Devon

We chose CMP Resolutions to deliver the ILM Endorsed Professional Workplace Investigator training as it was a unique product that was available. The delegate feedback has been extremely positive. The training has helped to improve the way in which Terms of Reference are set, ensuring that investigations are tightly described and therefore less likely to go off track, ultimately saving both time and money. Also a key element of the course was the skills practice on building rapport under pressure which has greatly improved our investigation practice. We would whole heartedly recommend CMP Resolutions.

ILM Endorsed Professional Workplace Investigator Training Buyer and Delegate, Director of HRIndependent Police Complaints Commission

CMP is a very good company to do business with, all of our objectives were clearly met for very good value, all aspects of communication were fantastic and we would definitely recommend them. We did not want an off the shelf package for bullying and harassment training, but we didn’t know what we needed either. CMP provided professional credibility, expert support, and great flexibility to tailor the workshops to meet our requirements.

Dignity and Respect, Manager Skills and Bespoke Conflict Management Training Coordinator, Workplace coordinatorBedford Borough Council

CMP delivered intensive bespoke conflict management courses of varying levels to 200 managers, to achieve a significant boost to managers’ confidence and skills in managing transition during a time of change, and contributing significantly to achieving the organisational goal of preventing and managing bullying and harassment. From our initial discussions, it was evident that CMP were keen to listen to our needs and work with us to develop a course that satisfied our requirements. The successful partnership combined with local provision and high-quality trainers has developed into a key part of our overall strategy for management development of our staff.

Bespoke Conflict Management Training Buyer and Delegate, Senior Divisional Officer Hampshire Fire and Rescue Service

We used CMP to train Specialist Investigators to work on cases of bullying and harassment that had reached a formal stage; and to train workplace facilitators/mediators to help individuals discuss and potentially resolve their differences.  The trainers from CMP were highly professional and knowledegable. The participants felt that the respective courses were hard work but enjoyable. As an organisation we feel that their skills and knowledge has given us a bank of people who are skilled and very able to help the Trust in maintaining a work environment free of unwelcome behaviour.

Training Commissioner, Learning & Development Managera NHS Trust

Contact us in confidence

All leadership teams are different – contact us for a private exploration of the options for working with your SMT.