Supporting the leaders of behavioural change
“Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together every day.” Frances Hesselbein: The Key to Cultural Transformation, Leader to Leader (Spring 1999)
“People don’t resist change. They resist being changed!” Peter Senge
Senge and Hesselbein have identified the crux of successful culture change – firstly that change is a voluntary act, an individual decision that the new reality is more appealing than the status quo. Secondly that it has to be internalised by everyone, leaders and followers alike, before it becomes embedded.
Change of this nature is about behaviour, not structures, leadership not authority. And this is where CMP Resolutions can help. We help the leaders of change to make it happen more effectively because we:
- Understand what makes people tick
- Are able to get the best out of people
- Can help people to communicate more effectively and compellingly
- Know how to overcome resistance to change and help people to see another way
- Are good at helping people to understand themselves, their fears and their drivers
Culture change requires leaders to create the vision, to inspire and communicate the need for change, and to role model the new behaviours. It needs good managers to deliver the strategy, support and motivate their teams, and to resolve the inevitable concerns and differences that will emerge.
CMP Resolutions can support your leaders and leadership teams to deliver culture change by:
- Working with leaders to understand themselves and their roles
- Resolving team differences and creating a cohesive vision
- Understanding how to communicate and implement the change
- Identifying the barriers to change when it stalls
- Developing and delivering solutions that will move individuals, teams and organisations forward
We used CMP to train Specialist Investigators to work on cases of bullying and harassment that had reached a formal stage; and to train workplace facilitators/mediators to help individuals discuss and potentially resolve their differences. The trainers from CMP were highly professional and knowledegable. The participants felt that the respective courses were hard work but enjoyable. As an organisation we feel that their skills and knowledge has given us a bank of people who are skilled and very able to help the Trust in maintaining a work environment free of unwelcome behaviour.
Feedback from attendees has been excellent. Well done CMP for providing excellent training, we will use CMP again. The Workplace Investigator training was a robust and in-depth training event, tailored very well to the unique policy application of the Scottish Government. Delivered by a very knowledgeable trainer who was able to able to assess the needs of the group and who was confident and flexible enough to be able to concentrate on specific areas when required, whilst still maintaining deadlines etc.
We use CMP Resolutions to help us handle very complex, highly sensitive mediations and investigations. We have been impressed by their speed of response, the professionalism of their people, not only their mediators and investigators but also their back office and logistics. Most importantly the outcomes of their work have enabled us to resolve our issues successfully. Would we use them again? Without question. They are our “goto” solution.
We chose CMP Resolutions to deliver the ILM Endorsed Professional Workplace Investigator training as it was a unique product that was available. The delegate feedback has been extremely positive. The training has helped to improve the way in which Terms of Reference are set, ensuring that investigations are tightly described and therefore less likely to go off track, ultimately saving both time and money. Also a key element of the course was the skills practice on building rapport under pressure which has greatly improved our investigation practice. We would whole heartedly recommend CMP Resolutions.
I have no hesitation in recommending CMP, they offer excellent value for money and provide a service that is second to none! CMP provides a complete and professional service. From initial enquiry through administration and delivery, CMP covers all the bases. They are knowledgeable, professional and approachable and found flexible solutions to our training requirements. The feedback for the training has been outstanding. In addition to a collection of superlatives such as “fantastic” “inspiring” and “excellent” staff have stated that they came away with practical advice they can apply in real situations and, more to the point, have said it works!
Thank you CMP for the excellent training. We have received very positive feedback from those who attended the course. The literature provided by CMP was professional, thorough and easy to understand. We would always recommend you to others.
My test of a good training provider lies not with it’s “off the shelf” courses, but in how it applies its skills to the context of the customer. The tailored mediation training provided by CMP not only met my benchmark test, but exceeded it by some margin.
From commissioning to organising the training, then the delivery and follow up CMP have been exceptional as they are interested not only in the quality of what they deliver but in the quality of what we as a customer can then do.