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Making the Right Strategy Call


Please scroll to the bottom to see testimonials and case study

Conflict has real value when people can have tough conversations, challenge colleagues’ thinking and behaviour or question ‘the way things are done around here’ constructively. 

However, people spend 12 days at work, every year, just dealing with negative conflict (OPP 2008).   This means that organisations that are good at handling workplace conflict have a significant edge over those that are not.

‘Being good at handling workplace conflict’ means, in a nutshell, having the culture, infrastructure and organisational competence to keep the financial and human costs of conflict to a minimum. We call this Conflict Competence.

If you introduce conflict management strategies which are cost-effective and employee-friendly, you will manage and retain your key talent, and ensure managers and leaders play their part in building strong employee engagement and productive teams.

A conflict-competent organisation will invest more in preventing and managing unhealthy conflict at work than it does in settling cases that have gone past the point of resolution.

What taking a strategic approach to conflict management means in practice

  • Being clear about the business case for investing in conflict competence, and the financial and other returns that will result from doing so
  • Establishing the organisational values and culture that will empower and encourage people to disclose and manage conflict constructively
  • Creating the support infrastructure to facilitate speedy conflict resolution – professional mediators and investigators, trained harassment advisers and ethics officers, whistleblowing helplines, robust policies and procedures – whatever fits with your organisation’s culture and requirements
  • Developing the skills and competencies to manage conflict as it arises and to ensure that those difficult conversations are concluded constructively

We chose CMP Resolutions to deliver the ILM Endorsed Professional Workplace Investigator training as it was a unique product that was available. The delegate feedback has been extremely positive. The training has helped to improve the way in which Terms of Reference are set, ensuring that investigations are tightly described and therefore less likely to go off track, ultimately saving both time and money. Also a key element of the course was the skills practice on building rapport under pressure which has greatly improved our investigation practice. We would whole heartedly recommend CMP Resolutions.

ILM Endorsed Professional Workplace Investigator Training Buyer and Delegate, Director of HRIndependent Police Complaints Commission

CMP is an organisation at the top of their game and this was evidenced by the calibre of the trainers assigned to my project. Seldom do Training & Development Managers receive outstanding feedback from 100% of delegates who reported being fully engaged across six days of training. The CMP trainers, through their delivery style, personalities and course content and structure, did exactly this.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Training and Development ManagerBoard of Community Health Councils Wales

Feedback from attendees has been excellent. Well done CMP for providing excellent training, we will use CMP again. The Workplace Investigator training was a robust and in-depth training event, tailored very well to the unique policy application of the Scottish Government.  Delivered by a very knowledgeable trainer who was able to able to assess the needs of the group and who was confident and flexible enough to be able to concentrate on specific areas when required, whilst still maintaining deadlines etc.

ILM Professional Workplace Investigator Training Delegate, Diversity AdvisorScottish Governtment

My test of a good training provider lies not with it’s “off the shelf” courses, but in how it applies its skills to the context of the customer. The tailored mediation training provided by CMP not only met my benchmark test, but exceeded it by some margin.

From commissioning to organising the training, then the delivery and follow up CMP have been exceptional as they are interested not only in the quality of what they deliver but in the quality of what we as a customer can then do.

Mediation Service Set-up Lead and ILM Professional Workplace Mediator Delegate, Senior HR ManagerHighlands and Islands Enterprise

The support and advice we have received thus far from CMP Resolutions has been invaluable to us as an organisation. We appointed CMP in 2014 to provide expert mediators in a timely fashion, and renewed our contract with them for a further 3 years.

Mediation Service CoordinatorUniversity of Northampton

CMP is a very good company to do business with, all of our objectives were clearly met for very good value, all aspects of communication were fantastic and we would definitely recommend them. We did not want an off the shelf package for bullying and harassment training, but we didn’t know what we needed either. CMP provided professional credibility, expert support, and great flexibility to tailor the workshops to meet our requirements.

Dignity and Respect, Manager Skills and Bespoke Conflict Management Training Coordinator, Workplace coordinatorBedford Borough Council

I have no hesitation in recommending CMP, they offer excellent value for money and provide a service that is second to none! CMP provides a complete and professional service. From initial enquiry through administration and delivery, CMP covers all the bases. They are knowledgeable, professional and approachable and found flexible solutions to our training requirements. The feedback for the training has been outstanding. In addition to a collection of superlatives such as “fantastic” “inspiring” and “excellent” staff have stated that they came away with practical advice they can apply in real situations and, more to the point, have said it works!

Bespoke Conflict Management Training Buyer, Staff Development AdvisorUniversity of Gloucestershire

CMP is a very good company to do business with and I would definitely recommend them.  I was very happy with the service offered, the investigation training and the follow-up support.  Our organisational objectives were clearly met by CMP’s involvement and I believe the training has provided the foundation for success.

Mediation Service Set-up, and Training Commissioner, Acting Head of HR,Wrightington, Wigan and Leigh NHS Foundation Trust

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. The trainer worked with us to discuss service development and implementation. CMP Resolutions provided a lot of support which has helped immensely in getting this project off the ground.

Mediation Service Project Lead and ILM Professional Workplace Mediator Delegate, HR Projects ManagerUniversity of York

CMP’s independent investigation enabled a clear decision to be made. CMP is a very good company to do business with – reliable and thorough, they deliver within timescales and keep you informed. They provided very good value for money and I would definitely recommend CMP.

Independent Investigation referrer, HR Managera London Borough Council
Preventing disruptive conflict case study
Foundation of conflict resilience

Workplace conflict draws in resources, compromises performance, and takes up valuable time, each of which has significant human and financial costs. If you identify these costs, and measure the savings achieved by your investment, you have your business case for investing in Conflict Competence.

All employers spend money on bringing workplace conflict to an end. But are they spending wisely and effectively?

This paper explains how you can reduce the financial and human costs of conflict at work.