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Making the Right Strategy Call

 

Please scroll to the bottom to see testimonials and case study

Conflict has real value when people can have tough conversations, challenge colleagues’ thinking and behaviour or question ‘the way things are done around here’ constructively. 

However, people spend 12 days at work, every year, just dealing with negative conflict (OPP 2008).   This means that organisations that are good at handling workplace conflict have a significant edge over those that are not.

‘Being good at handling workplace conflict’ means, in a nutshell, having the culture, infrastructure and organisational competence to keep the financial and human costs of conflict to a minimum. We call this Conflict Competence.

If you introduce conflict management strategies which are cost-effective and employee-friendly, you will manage and retain your key talent, and ensure managers and leaders play their part in building strong employee engagement and productive teams.

A conflict-competent organisation will invest more in preventing and managing unhealthy conflict at work than it does in settling cases that have gone past the point of resolution.

What taking a strategic approach to conflict management means in practice

  • Being clear about the business case for investing in conflict competence, and the financial and other returns that will result from doing so
  • Establishing the organisational values and culture that will empower and encourage people to disclose and manage conflict constructively
  • Creating the support infrastructure to facilitate speedy conflict resolution – professional mediators and investigators, trained harassment advisers and ethics officers, whistleblowing helplines, robust policies and procedures – whatever fits with your organisation’s culture and requirements
  • Developing the skills and competencies to manage conflict as it arises and to ensure that those difficult conversations are concluded constructively

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class. The trainer worked with us to discuss service development and implementation. CMP Resolutions provided a lot of support which has helped immensely in getting this project off the ground.

Mediation Service Project Lead and ILM Professional Workplace Mediator Delegate, HR Projects ManagerUniversity of York

Feedback from attendees has been excellent. Well done CMP for providing excellent training, we will use CMP again. The Workplace Investigator training was a robust and in-depth training event, tailored very well to the unique policy application of the Scottish Government.  Delivered by a very knowledgeable trainer who was able to able to assess the needs of the group and who was confident and flexible enough to be able to concentrate on specific areas when required, whilst still maintaining deadlines etc.

ILM Professional Workplace Investigator Training Delegate, Diversity AdvisorScottish Governtment

We use CMP Resolutions to help us handle very complex, highly sensitive mediations and investigations.  We have been impressed by their speed of response, the professionalism of their people, not only their mediators and investigators but also their back office and logistics.  Most importantly the outcomes of their work have enabled us to resolve our issues successfully. Would we use them again? Without question. They are our “goto” solution.

Independent Investigation and Outsourced Mediation Commissioner, Director of Employee RelationsStates of Jersey

The support and advice we have received thus far from CMP Resolutions has been invaluable to us as an organisation. We appointed CMP in 2014 to provide expert mediators in a timely fashion, and renewed our contract with them for a further 3 years.

Mediation Service CoordinatorUniversity of Northampton

We worked closely with CMP to ensure that the homelessness mediation training course was tailored to the specific needs of the organisations and we certainly got what we purchased. The training was superb and fully met the needs of each organisation and their specific delegates.

Mediation Service Lead and ILM Professional Workplace Mediator Delegate, ManagerLet's Build

CMP is a very good company to do business with, all of our objectives were clearly met for very good value, all aspects of communication were fantastic and we would definitely recommend them. We did not want an off the shelf package for bullying and harassment training, but we didn’t know what we needed either. CMP provided professional credibility, expert support, and great flexibility to tailor the workshops to meet our requirements.

Dignity and Respect, Manager Skills and Bespoke Conflict Management Training Coordinator, Workplace coordinatorBedford Borough Council

CMP is a very good company to do business with and I would definitely recommend them.  I was very happy with the service offered, the investigation training and the follow-up support.  Our organisational objectives were clearly met by CMP’s involvement and I believe the training has provided the foundation for success.

Mediation Service Set-up, and Training Commissioner, Acting Head of HR,Wrightington, Wigan and Leigh NHS Foundation Trust

My test of a good training provider lies not with it’s “off the shelf” courses, but in how it applies its skills to the context of the customer. The tailored mediation training provided by CMP not only met my benchmark test, but exceeded it by some margin.

From commissioning to organising the training, then the delivery and follow up CMP have been exceptional as they are interested not only in the quality of what they deliver but in the quality of what we as a customer can then do.

Mediation Service Set-up Lead and ILM Professional Workplace Mediator Delegate, Senior HR ManagerHighlands and Islands Enterprise

CMP delivered intensive bespoke conflict management courses of varying levels to 200 managers, to achieve a significant boost to managers’ confidence and skills in managing transition during a time of change, and contributing significantly to achieving the organisational goal of preventing and managing bullying and harassment. From our initial discussions, it was evident that CMP were keen to listen to our needs and work with us to develop a course that satisfied our requirements. The successful partnership combined with local provision and high-quality trainers has developed into a key part of our overall strategy for management development of our staff.

Bespoke Conflict Management Training Buyer and Delegate, Senior Divisional Officer Hampshire Fire and Rescue Service

We used CMP to train Specialist Investigators to work on cases of bullying and harassment that had reached a formal stage; and to train workplace facilitators/mediators to help individuals discuss and potentially resolve their differences.  The trainers from CMP were highly professional and knowledegable. The participants felt that the respective courses were hard work but enjoyable. As an organisation we feel that their skills and knowledge has given us a bank of people who are skilled and very able to help the Trust in maintaining a work environment free of unwelcome behaviour.

Training Commissioner, Learning & Development Managera NHS Trust
Preventing disruptive conflict case study
Foundation of conflict resilience

Workplace conflict draws in resources, compromises performance, and takes up valuable time, each of which has significant human and financial costs. If you identify these costs, and measure the savings achieved by your investment, you have your business case for investing in Conflict Competence.

All employers spend money on bringing workplace conflict to an end. But are they spending wisely and effectively?

This paper explains how you can reduce the financial and human costs of conflict at work.