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Maximising dignity and respect at work

Employees need to understand their rights and responsibilities for creating a workplace with a positive culture of dignity and respect.

So giving employees the skills to manage differences and understand the impact of their behaviour on others is vital.  What starts as misconstrued ‘banter’ can escalate to a time-consuming complaint, high-profile and expensive claims, and a badly damaged reputation.

Employees who can have good “difficult” conversations and who treat colleagues, customers and clients with respect, will keep you out of an employment tribunal.  These skills cost-effectively strengthen the activities that prevent workplace conflict from arising.

Do your staff understand their contribution to creating a culture of dignity and respect? In our experience, what makes the biggest difference is not whether people know their rights, but more crucially, whether they understand how what they say and do can impact on others.

Our approach is as simple as “A,B,C”

We can work with your employees to:

  • Alter attitudes by working on assumptions, values and beliefs
  • Build better behaviours through working on practical skills and techniques
  • Change commitment and compliance by explaining rights, responsibilities, policies and legislation

We go beyond superficial cultural understanding and awareness and a definition of terms, and make our clients three promises:

  1. Our trainers will build an environment that is safe enough for sensitive issues to be discussed and where challenging behaviour is always handled constructively; so that your people are able to examine their own behaviours, beliefs and habits without getting defensive.
  2. No one gets to sit on the sidelines – everyone gets involved no matter how reluctant they are initially. This is highly practical, enjoyable training which allows people to get involved and try things out
  3. We don’t run off-the-peg programmes that take no account of your workplace: the training is all about your work context, and will make sense to everyone who attends.

When people have explored their views and behaviours in a supportive environment, they are clearer about what’s required, more motivated to treat people with dignity and respect, and less likely to be the cause of grievances and complaints.

CMP’s training for Anti-Harassment Supporters enhanced my skills and has enabled me to add value to my organisation’s core activities. CMP were good value for money, I would definitely use CMP again and recommend them to others.

Harassment Advisor Training Delegate, Service ManagerChildren's Society

It’s always an unknown quantity when employing an external training provider, however, CMP was really what it said on the tin, the experts in conflict management, the trainers were really excellent and experts in their field!

Conflict Management Skills and Mediation Service Set-up Commissioner, ILM Professional Workplace Mediator and Conflict Management Skills Delegate, Head of HR & DiversityNorth Glamorgan NHS Trust (Now Cwm Taf UHB)

CMP is a very good company to do business with, all of our objectives were clearly met for very good value, all aspects of communication were fantastic and we would definitely recommend them. We did not want an off the shelf package for bullying and harassment training, but we didn’t know what we needed either. CMP provided professional credibility, expert support, and great flexibility to tailor the workshops to meet our requirements.

Dignity and Respect, Manager Skills and Bespoke Conflict Management Training Coordinator, Workplace coordinatorBedford Borough Council

Staff thought the study days were excellent. They were all very enthusiastic. When cases of bullying have come up they’ve been prompt to act. Managers are acting more speedily than they otherwise would have. They are acting quickly and appropriately, so we have rarely had to use the formal procedure, they have been resolved at low level.

Conflict Management and Dignity at Work Training Commissioner and Delegate, Head of HRBarts NHS Trust

CMP delivered intensive bespoke conflict management courses of varying levels to 200 managers, to achieve a significant boost to managers’ confidence and skills in managing transition during a time of change, and contributing significantly to achieving the organisational goal of preventing and managing bullying and harassment. From our initial discussions, it was evident that CMP were keen to listen to our needs and work with us to develop a course that satisfied our requirements. The successful partnership combined with local provision and high-quality trainers has developed into a key part of our overall strategy for management development of our staff.

Bespoke Conflict Management Training Buyer and Delegate, Senior Divisional Officer Hampshire Fire and Rescue Service

How we can support you

  • Bullying and harassment focus groups

These enable you to see how people perceive workplace bullying and harassment in your organisation.   Our bullying and harassment expert runs a series of on-site focus groups and produces a comprehensive report that outlines the hard and soft evidence of people’s perceptions and experiences – and gives you recommendations for ways of improving matters.

And our specialist skills means we ensure this is a constructive, positive experience that rebuilds people’s engagement with their employer.

  • Taking the adversity out of diversity

People are increasingly anxious about how to ‘be’ around people who are different from them, and managers in particular can become paralysed by anxiety when it comes to performance managing someone with a protected characteristic.

This one-day course provides a safe place to talk about and learn about where people are different and what that means for each of us; and it gives people the confidence and skills to respond to workplace “-isms” constructively and how to challenge oppressive behaviours in others.

  • Ensuring banter is funny for all

It’s a good sign when colleagues can joke with each other – as long as the joking is safe, appropriate and designed to unite and not separate people. Understanding and, crucially, accepting, that there is a difference between good and bad banter and why inappropriate banter can be a disciplinary matter, will enable everyone to enjoy a joke, reduce exclusion, and very possibly reduce your grievances.  This is available as a one-day programme.