Mediation saves £20,000 per complaint
Our mediation service provides significant cost savings of around £20,000 per complaint, as well as other benefits including:
- Reduced costs in terms of line management and HR time dealing with grievances
- Having a committed team of mediators who understand the culture and the working practices and want to contribute to the corporate agenda in helping the Department to remain a supportive and good place to work
- A reduction in stress/sickness absence
Department for Business Innovation and Skills
Sonja Drew, Mediation Service Manager