Outsourced ER Services
We provide an independent workplace mediation service; an investigation service for grievance, disciplinary and whistleblowing complaints; and a range of other dispute resolution services including neutral assessment. Because sometimes you want to commission a professional workplace mediator or independent grievance or disciplinary investigator rather than resource this internally. We have some specific services which can help you when you need to manage early exits from your business
You’re in safe hands: Bayer entrusts their mediation service to us; while GlaxoSmithKline and London Underground refer all their harassment and bullying complaints to our investigation service. We have a 95% success rate for our mediations and our investigators work to Best Practice Standards; we complete investigations in under 30 working days. And all our practitioners have at least 5 years’ experience – most have far more.
You get a top-quality customer service whether you are a long-term client, or just call on us once in while.
The range of services that you can call on quickly and confidentially include:
- A professional mediator to resolve one-to-one or group disputes
- A professional investigator to investigate grievance, harassment, bullying, whistleblowing and customer complaints in full or in part
- An independent harassment advisor to provide confidential constructive support to individuals who are experiencing conflict and want help with what to do
- A neutral assessor for an expert opinion and analysis of a conflict situation
- A change management expert to help teams and groups align themselves to new values and goals
- A conflict coach to help your managers use stronger and more effective conflict management behaviours at work and minimise their own negative behaviours
- A buddy or mentor to work with your investigators or mediators on complex, senior cases or for CPD
Email us or call 0844 504 8874 to outsource your dispute resolution needs today