Outsourcing a harassment advisor service

We offer an independent harassment advisor service, where we provide advice for your employees who are concerned that they may be being bullied, harassed, discriminated against or are otherwise unhappy about a working relationship and unsure what steps to take.

We have an unparalleled breadth and depth of knowledge and experience of workplace conflict and how to mitigate the damage it causes, and we use this to provide a listening service and supportive, impartial advice, to people who prefer not to turn to internal support when they feel vulnerable at work.

We set up a dedicated phone line for your organisation’s staff to call during working hours, when they can be assured of an impartial and empathetic listening ear.   If needs be, our advisor can also meet them face to face.

And as you’d expect from CMP, we offer solid account and case management processes, which enable us to identify any trends or gaps and to add value to your organisation.

Without this mediation process, I think we would have struggled to move the situation forward. I found CMP very efficient. They provided a flexible service,  tailored to meet our needs.

Outsourced Mediation Commissioner, HR and OD Manager, Norfolk County Council

CMP understood what was needed and using mediation were able to ‘unblock’ in a day a working relationship that had been difficult for some time. This was a very worthwhile investment.  Since the mediation took place, no more HR time has needed to be spent on this case and the parties have a better understanding of each other’s motivations.

Outsourced Mediation Commissioner, Director of HRGalliford Try

The whole mediation process has gone very smoothly and very quickly, and met the needs of the parties and the organisation; the feedback from parties was that the service was very well received and they seem to be working well together since the mediation. They have been very complimentary about the process and the skills of the mediator from CMP.

 
Outsourced Mediation Commissioner, Director of HRSovereign Housing Ltd

My sessions were very helpful to me, particularly as the mediator has an easy manner and good sense of humour, which facilitated open discussion.  They enabled me to explore sensitive issues in an objective but supportive environment and consider how I might do things better.

Mediation Party, Senior Managera Fire and Rescue service

The mediation has been very effective, it achieved what we wanted with regards to the interpersonal relationships within this team and also provided us with a clearer picture of the wider issues so that HR can better support the team. The original issues appear to have melted away, and parties are able to work together positively and with respect for each other’s working styles.  The tailored support from CMP provided HR with support on thinking through issues and the organisational processes.

Outsourced Mediation Commissioner, HR Business PartnerInternational Institute for Environment & Development

This was a very complex team situation; we approached CMP and an alternate provider however it was CMP that really grasped the brief for the group mediation.  CMP quickly tuned into our issues and offered the best solution. Their documentation and approach was tailored and efficient, allowing us to make a clear decision about the process.

Outsourced Group Mediation Commissioner, Director of HRThe University of Winchester

The mediation process resolved a very complex and emotional situation for those involved, with great success.

Outsourced Mediation Commissioner, Head of HRJohn Wheatley College

CMP brought a professional mediation service to difficult circumstances. We received some excellent help in a stale-mate situation.

Outsourced Mediation Commissioner, Head of HRHorse Racing Regulatory Authority

I found the mediation was very worthwhile with a very supportive and attentive mediator.

Mediation Party, Manageran Energy Company

The mediator did an excellent job. The Guidance Notes for Employers and the Information for Parties documents which were sent to me were excellent.  I have spoken to both the main individuals involved since the mediation took place and both have independently said that before starting the process they thought that there was no way that this problem could be resolved.

Outsourced Mediation Commissioner, HR Business Partnera Research Organisation

Our independent advice service can help

We offer an independent harassment advisor service, where we provide advice for your employees who are concerned that they may be being bullied, harassed, discriminated against or are otherwise unhappy about a working relationship and who are unsure what steps to take.

This paper outlines how our harassment advisor service could work in your organisation.

PDF Cover Outsourcing your arassment advisro service