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Independent workplace investigations

Please scroll to the bottom to see testimonials and case study

Refer your grievance, disciplinary or whistleblowing complaints to an independent workplace investigation provider; you get a fast, reliable and expert service from CMP Resolutions.

An independent workplace investigation is a cost effective option

For serious, complex or senior matters, using our HR investigation service means you can relax, knowing that you’re getting 10 assured benefits:

  1. A professional, who will risk-assess at every stage of the investigation process, who knows exactly when to flag concerns, and who understands the risks that these sensitive conduct matters can pose to your reputation
  2. Someone with the time to work on your case as a priority – typically, you’ll get a report on your desk in 30 working days or less
  3. A fair price and clear, sensible and accurate costings – 97% of cases come in within 95% of our original cost estimate so there are no nasty financial surprises; and because we like long-term relationships, you’ll have negotiated the best rate for the work!
  4. Complete discretion and data security  – because our business reputation, as well as your professional reputation, is on the line
  5. Access to years of expertise – we get on with the job, so you don’t have to hand-hold an internal investigator
  6. Exactly what you want – whether that was a fact-find only, investigation with recommendations; a review of your internal investigations; or a professional expert to hear an Appeal. You’re the customer, so your needs matter
  7. A report that is clear and easy to read on a first-pass – with an evidence trail that is logical and transparent. No more wading through pages of over-written personal opinion masquerading as evidence. And that report will have been quality assured by our Head of Investigation before it reaches your desk, for added robustness. If you want a draft report first, that’s okay too
  8. Someone who knows when to communicate with you – nothing happens that you’re not aware of, or haven’t agreed to
  9. The option of a personal debrief with the investigator at no extra cost
  10. Added value, because our years’ of experience and in-depth understanding of conflict mean that we review each case for any organisational learning

CMP is very professional, clear on process and delivered within the timescale – there was huge efficiency internally, precisely the reason for outsourcing the investigations. We received feedback that the grievance investigator was very good with witnesses, which we felt was essential because it put them at their ease.

 
Independent Investigation referrer, HR ManagerPrivate Sector FTS200

Public Sector bodies have to be very cautious in terms of the cost of conducting investigations in relation to outsourcing, and so when we do we have to be confident we will achieve best value; we are confident CMP provided us with just that.

 
Independent Investigation Commissioner, Director of HRRussell Group University

We received feedback that the investigator was very good with witnesses, which we felt was essential because it put them at their ease. CMP is very professional, clear on process and delivered within the timescale. There was huge efficiency internally, which was precisely the reason for outsourcing the investigations.

Independent Investigation Commissioner, HR Managera Private Sector FTSE 500 Company

We use CMP Resolutions to help us handle very complex, highly sensitive mediations and investigations.  We have been impressed by their speed of response, the professionalism of their people, not only their mediators and investigators but also their back office and logistics.  Most importantly the outcomes of their work have enabled us to resolve our issues successfully. Would we use them again? Without question. They are our “goto” solution.

Independent Investigation and Outsourced Mediation Commissioner, Director of Employee RelationsStates of Jersey

This was a difficult case with sensitive Harassment and Bullying issues, many witnesses and a strict time constraint.  CMP were fantastic in ensuring that the investigator worked outside their SLA to complete the report.  The investigator was thorough, provided valuable insight and worked incredibly hard to ensure a full robust report earlier than expected.  A BIG thank you to them!

Independent Investigation Commissioner, HR Managera Private Sector FTSE 200 Company

Our experience of CMP’s investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn’t deal with.

 
Independent Investigation Commissioner, HR ManagerKirklees Borough Council

As a party in a grievance investigation getting called to an interview has the potential to be very stressful. However, I was very impressed with CMP Resolutions and the investigator on the case I was involved with. They took the time to really talk with me to find out the facts, probing sensitively and with respect to find out not only what happened but why. Their approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.

Independent Grievance Investigation Respondent, Managera FSTE 100 Company

The average time taken to complete a case went down from 180 days to 65 days, and an analysis of case management costs showed a drop from £9 million to £6 million over 6 years. Outsourcing this service to CMP resulted in a gross saving of £3 million in 4 years.

Independent Investigation Contract Lead, Senior HRBPTransport for London - London Underground

I was very impressed with CMP and their investigator who took the time to really talk with me, to find out the facts, probing sensitively and with respect to find out not only what happened but why. His approach was to engage me in a deep conversation allowing me the time I needed to get to the bottom of all the issues; I genuinely enjoyed my interview, which is not something I ever thought I would say about being part of an investigation.

 
Independent Investigation Respondent, Senior Managera FTSE 100

CMP’s independent investigation enabled a clear decision to be made. CMP is a very good company to do business with – reliable and thorough, they deliver within timescales and keep you informed. They provided very good value for money and I would definitely recommend CMP.

Independent Investigation referrer, HR Managera London Borough Council
why refer a complaint to an external investigator

Undertaking investigations into grievance and disciplinary matters is incredibly demanding of management time and attention, and take expertise and focus away from other core strategic functions.

If you’re wondering why organisations choose to refer a complaint to an external provider, this paper explains why.

Click image for a large view Case Study

London Underground explain how they saved £3million since between 2006 and 2010 and reduced B&H employment tribunal claims by 75%. In that time, they outsourced bullying and harassment claims to CMP Resolutions.
Outsourcing HR investigations contract case study
PDF Cover Making the decision to set up a call off contact for investigations

Increasing numbers of organisations have a call-off contract whereby the external provider carries out the bulk of their investigations.

This paper looks at what drives organisations to make that decision, and what you need to weigh up when considering this option for your own company.