Articles

 

Mediation

Why introduce mediation into unionised organisations? by Lesley Allport, Head of Mediation

Does mediation need respect? by Katherine Graham, Managing Director

To mediate or not to mediate? by Lesley Allport, Head of Mediation

Are people losing out because mediation is voluntary? by Katherine Graham, Managing Director

The Cost Benefit of Mediation by Lesley Allport, Head of Mediation

How to use Mediation , John Crawley interview by Edge Magazine (ILM)

Applying Nudge Thinking to Mediation Series by John Crawley, Founder and Chair:

Part 1:  Changing the ‘choice architecture’ around mediation is the key

Part 2:  From Grievance to Resolution using the ‘nudge’ principle in mediation

Part 3:  Changing conflict-negative culture

The Continuum of Mediator Power Series by John Crawley, Founder and Chair

Part 1: Mediators still learning about power

Part 2: Are conventional forms of ‘leadership’ power available to mediators?

Part 3: The Continuum of Mediator Power and Influence

Part 4: Charting the continuum of mediator influence and power

Part 5: Mediator power mapping

Mediation Skills File, written for the ILM members website, by John Crawley

Up for Discussion: Mediation, John Crawley and Superintendent Chas Bailey from the Metropolitan Police contributed to this discussion piece for People Management

I’ll Meet you Half Way, by John Crawley for Nursing Standard

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Investigation

Why the need for Investigation Standards is more important than ever by Tim Kingsbury, Head of Investigation

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Bullying and Harassment

What sort of apology was that? by Katherine Graham, Managing Director

Mishandling Bullying and harassment will hijack the diversity and inclusion agenda by John Crawley, Founder and Chair

Is it time to stop Bullying? by Tim Kingsbury, Head of Investigation

Breaking the Bullying Cycle by John Crawley, Founder and Chair

Preventing and Managing Bullying and Harassment, by John Crawley for The BCC Guide to Skills and Learning

Taking Bullying Seriously at Work for The Times – Public Agenda, discusses a case study by John Crawley

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 Conflict Management

Calm Down, Calm Down an Ask the Experts feature by John Crawley for Club Mirror

Managing Conflict at Work, by John Crawley for The Venturer magazine

Adding Value to Conflict, by John Crawley. First published by the HRDirector publication, Reproduced with permission.

Conflict Management in the Workplace – Dealing with Difficult Customers for Customer Care Magazine, by John Crawley

Bridging the divide - the importance of rapport-building skills for managers for Competency and Emotional Intelligence, by John Crawley

Constructive Conflict Management, for Public Eye, by John Crawley

Konfliktmanagement am Arbeitsplatz (Conflict Management in the Workplace), interview with John Crawley for German Magazine Regionaleuropäischer Wirtschafts-Spiegel, Copy of English text can be found here.

Dancing with Wolves, Swimming with Sharks, for Learnforever online, by Katherine Graham

Handling Conflict for Parking Review, by John Crawley

Resolving Disputes in the Workplace for the Business Executive by John Crawley. Click here for page 1 and page 2

 

Equality and Diversity

The Equality Bill and the Dispute Resolution Challenges it poses by John Crawley, Founder and Chair

Working your way through the new Equality Bill by Tim Kingsbury, Head of Investigation

 Calling all mankind – and that means you too girls by Katherine Graham, Managing Director

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