Setting up a mediation call-off contract
If you don’t want an internal mediation service but do want to offer mediation to your employees, then a call-off contract offers great value for money.
By contracting up front with CMP to provide your mediations, you get a dedicated team of mediators who are inducted into your organisation, and an Account Manager as your single point of contact – so it’s like having an internal service, but without the lost opportunity costs of staff taking time to mediate, and the difficulties around perceived impartiality and securing mediator availability.
You simply pick up the phone and refer a case – we talk to the parties, set up and carry out the right type of mediation, and follow up to evaluate our impact 3 months later.
And because we take monitoring and evaluation seriously, we provide a full breakdown and analysis of data connected to the cases to give you a picture – with financial benefits – of the impact the service has had on your organisation.
The mediator did an excellent job. The Guidance Notes for Employers and the Information for Parties documents which were sent to me were excellent. I have spoken to both the main individuals involved since the mediation took place and both have independently said that before starting the process they thought that there was no way that this problem could be resolved.
The mediation has been very effective, it achieved what we wanted with regards to the interpersonal relationships within this team and also provided us with a clearer picture of the wider issues so that HR can better support the team. The original issues appear to have melted away, and parties are able to work together positively and with respect for each other’s working styles. The tailored support from CMP provided HR with support on thinking through issues and the organisational processes.
CMP understood what was needed and using mediation were able to ‘unblock’ in a day a working relationship that had been difficult for some time. This was a very worthwhile investment. Since the mediation took place, no more HR time has needed to be spent on this case and the parties have a better understanding of each other’s motivations.
The mediator made a massive difference. We were able to sort things out and most of what I’d been worried about didn’t happen. I’d definitely recommend this to my colleagues.
This neutral assessment service has been very effective and what has been particularly good is the tailored support from CMP. This project has achieved what we wanted and also provided us with a clearer picture of the wider issues so that HR can better support the team going forwards.
This was a very complex team situation; we approached CMP and an alternate provider however it was CMP that really grasped the brief for the group mediation. CMP quickly tuned into our issues and offered the best solution. Their documentation and approach was tailored and efficient, allowing us to make a clear decision about the process.
The mediation was a difficult meeting and not something I hope to ever repeat! But so worthwhile, despite that. I believe that we will be able to work together better now, and it’s clear that my team feels more relaxed now relationships are better between me and the other party.
Very empathetic and a good listener. So good to have someone to talk to.
The support and advice we have received thus far from CMP Resolutions has been invaluable to us as an organisation. We appointed CMP in 2014 to provide expert mediators in a timely fashion, and renewed our contract with them for a further 3 years.
The mediation process resolved a very complex and emotional situation for those involved, with great success.
Not only cheaper, but more valuable – our call off contract brings the best mediators into your business when you need them.
Find out how it works in this paper.