Setting up a mediation call-off contract

If you don’t want an internal mediation service but do want to offer mediation to your employees, then a call-off contract offers great value for money.

By contracting up front with CMP to provide your mediations, you get a dedicated team of mediators who are inducted into your organisation, and an Account Manager as your single point of contact – so it’s like having an internal service, but without the lost opportunity costs of staff taking time to mediate, and the difficulties around perceived impartiality and securing mediator availability.

You simply pick up the phone and refer a case – we talk to the parties, set up and carry out the right type of mediation, and follow up to evaluate our impact 3 months later.

And because we take monitoring and evaluation seriously, we provide a full breakdown and analysis of data connected to the cases to give you a picture – with financial benefits – of the impact the service has had on your organisation.

The mediator did an excellent job. The Guidance Notes for Employers and the Information for Parties documents which were sent to me were excellent.  I have spoken to both the main individuals involved since the mediation took place and both have independently said that before starting the process they thought that there was no way that this problem could be resolved.

Outsourced Mediation Commissioner, HR Business Partnera Research Organisation

When we needed an independent mediator we found CMP thoroughly professional and helpful. This was evident from our very first contact through to completion of the mediation process.

Outsourced Mediation Commissioner, SuperintendentMOD Police

The mediation process resolved a very complex and emotional situation for those involved, with great success.

Outsourced Mediation Commissioner, Head of HRJohn Wheatley College

My sessions were very helpful to me, particularly as the mediator has an easy manner and good sense of humour, which facilitated open discussion.  They enabled me to explore sensitive issues in an objective but supportive environment and consider how I might do things better.

Mediation Party, Senior Managera Fire and Rescue service

Very empathetic and a good listener.  So good to have someone to talk to.

Mediation Party, ManagerAnonymous NHS Trust

The mediation has been very effective, it achieved what we wanted with regards to the interpersonal relationships within this team and also provided us with a clearer picture of the wider issues so that HR can better support the team. The original issues appear to have melted away, and parties are able to work together positively and with respect for each other’s working styles.  The tailored support from CMP provided HR with support on thinking through issues and the organisational processes.

Outsourced Mediation Commissioner, HR Business PartnerInternational Institute for Environment & Development

This neutral assessment service has been very effective and what has been particularly good is the tailored support from CMP.   This project has achieved what we wanted and also provided us with a clearer picture of the wider issues so that HR can better support the team going forwards.

Neutral Assessment Commissioner, HR ManagerInternational Institute for Environment & Development

CMP brought a professional mediation service to difficult circumstances. We received some excellent help in a stale-mate situation.

Outsourced Mediation Commissioner, Head of HRHorse Racing Regulatory Authority

The support and advice we have received thus far from CMP Resolutions has been invaluable to us as an organisation. We appointed CMP in 2014 to provide expert mediators in a timely fashion, and renewed our contract with them for a further 3 years.

Mediation Service CoordinatorUniversity of Northampton

It was very helpful to have someone there in the mediation to calm things down.  Having met her first meant I understood what was going to happen so felt more confident.  Things are much better at work. Thank you.

Mediation Party, Professora Redbrick University

Find out more about our call-off contract for mediations

Not only cheaper, but more valuable – our call off contract brings the best mediators into your business when you need them.

Find out how it works in this paper.

PDF Cover Setting up a Mediation call off contract