Setting up a mediation call-off contract

If you don’t want an internal mediation service but do want to offer mediation to your employees, then a call-off contract offers great value for money.

By contracting up front with CMP to provide your mediations, you get a dedicated team of mediators who are inducted into your organisation, and an Account Manager as your single point of contact – so it’s like having an internal service, but without the lost opportunity costs of staff taking time to mediate, and the difficulties around perceived impartiality and securing mediator availability.

You simply pick up the phone and refer a case – we talk to the parties, set up and carry out the right type of mediation, and follow up to evaluate our impact 3 months later.

And because we take monitoring and evaluation seriously, we provide a full breakdown and analysis of data connected to the cases to give you a picture – with financial benefits – of the impact the service has had on your organisation.

CMP understood what was needed and using mediation were able to ‘unblock’ in a day a working relationship that had been difficult for some time. This was a very worthwhile investment.  Since the mediation took place, no more HR time has needed to be spent on this case and the parties have a better understanding of each other’s motivations.

Outsourced Mediation Commissioner, Director of HRGalliford Try

The mediation has been very effective, it achieved what we wanted with regards to the interpersonal relationships within this team and also provided us with a clearer picture of the wider issues so that HR can better support the team. The original issues appear to have melted away, and parties are able to work together positively and with respect for each other’s working styles.  The tailored support from CMP provided HR with support on thinking through issues and the organisational processes.

Outsourced Mediation Commissioner, HR Business PartnerInternational Institute for Environment & Development

Very empathetic and a good listener.  So good to have someone to talk to.

Mediation Party, ManagerAnonymous NHS Trust

The mediation process resolved a very complex and emotional situation for those involved, with great success.

Outsourced Mediation Commissioner, Head of HRJohn Wheatley College

I found the mediation was very worthwhile with a very supportive and attentive mediator.

Mediation Party, Manageran Energy Company

The mediator did an excellent job. The Guidance Notes for Employers and the Information for Parties documents which were sent to me were excellent.  I have spoken to both the main individuals involved since the mediation took place and both have independently said that before starting the process they thought that there was no way that this problem could be resolved.

Outsourced Mediation Commissioner, HR Business Partnera Research Organisation

The overall team appear to be happier and more relaxed and there is a much improved atmosphere. Very impressed with the whole mediation process and communication, thoroughly professional and helpful. Avoided further stress for all involved and and helped to restore professionalism back into the team.

Outsourced Group Mediation Team Managera Redbrick University

The mediator was excellent.  This has achieved our objectives of getting clarity from the parties and a clear commitment for a way forward.  This complex and difficult situation has been expertly handled by CMP and we would not hesitate to use them in the future.

Director of HRThe University of Winchester

Without this mediation process, I think we would have struggled to move the situation forward. I found CMP very efficient. They provided a flexible service,  tailored to meet our needs.

Outsourced Mediation Commissioner, HR and OD Manager, Norfolk County Council

CMP brought a professional mediation service to difficult circumstances. We received some excellent help in a stale-mate situation.

Outsourced Mediation Commissioner, Head of HRHorse Racing Regulatory Authority

Find out more about our call-off contract for mediations

Not only cheaper, but more valuable – our call off contract brings the best mediators into your business when you need them.

Find out how it works in this paper.

PDF Cover Setting up a Mediation call off contract