Setting up a mediation call-off contract
If you don’t want an internal mediation service but do want to offer mediation to your employees, then a call-off contract offers great value for money.
By contracting up front with CMP to provide your mediations, you get a dedicated team of mediators who are inducted into your organisation, and an Account Manager as your single point of contact – so it’s like having an internal service, but without the lost opportunity costs of staff taking time to mediate, and the difficulties around perceived impartiality and securing mediator availability.
You simply pick up the phone and refer a case – we talk to the parties, set up and carry out the right type of mediation, and follow up to evaluate our impact 3 months later.
And because we take monitoring and evaluation seriously, we provide a full breakdown and analysis of data connected to the cases to give you a picture – with financial benefits – of the impact the service has had on your organisation.
The overall team appear to be happier and more relaxed and there is a much improved atmosphere. Very impressed with the whole mediation process and communication, thoroughly professional and helpful. Avoided further stress for all involved and and helped to restore professionalism back into the team.
CMP understood what was needed and using mediation were able to ‘unblock’ in a day a working relationship that had been difficult for some time. This was a very worthwhile investment. Since the mediation took place, no more HR time has needed to be spent on this case and the parties have a better understanding of each other’s motivations.
I found the mediation was very worthwhile with a very supportive and attentive mediator.
The mediation was a difficult meeting and not something I hope to ever repeat! But so worthwhile, despite that. I believe that we will be able to work together better now, and it’s clear that my team feels more relaxed now relationships are better between me and the other party.
The support and advice we have received thus far from CMP Resolutions has been invaluable to us as an organisation. We appointed CMP in 2014 to provide expert mediators in a timely fashion, and renewed our contract with them for a further 3 years.
This neutral assessment service has been very effective and what has been particularly good is the tailored support from CMP. This project has achieved what we wanted and also provided us with a clearer picture of the wider issues so that HR can better support the team going forwards.
Nothing was too much trouble and the practitioner was extremely supportive and patient. The whole session was at a comfortable pace.
It was very helpful to have someone there in the mediation to calm things down. Having met her first meant I understood what was going to happen so felt more confident. Things are much better at work. Thank you.
My sessions were very helpful to me, particularly as the mediator has an easy manner and good sense of humour, which facilitated open discussion. They enabled me to explore sensitive issues in an objective but supportive environment and consider how I might do things better.
When we needed an independent mediator we found CMP thoroughly professional and helpful. This was evident from our very first contact through to completion of the mediation process.
Not only cheaper, but more valuable – our call off contract brings the best mediators into your business when you need them.
Find out how it works in this paper.