Setting up a mediation call-off contract
If you don’t want an internal mediation service but do want to offer mediation to your employees, then a call-off contract offers great value for money.
By contracting up front with CMP to provide your mediations, you get a dedicated team of mediators who are inducted into your organisation, and an Account Manager as your single point of contact – so it’s like having an internal service, but without the lost opportunity costs of staff taking time to mediate, and the difficulties around perceived impartiality and securing mediator availability.
You simply pick up the phone and refer a case – we talk to the parties, set up and carry out the right type of mediation, and follow up to evaluate our impact 3 months later.
And because we take monitoring and evaluation seriously, we provide a full breakdown and analysis of data connected to the cases to give you a picture – with financial benefits – of the impact the service has had on your organisation.
The mediator was excellent in getting us to talk to each other about things that were really hard to go through. I don’t know what she did, but it was very like magic.
The overall team appear to be happier and more relaxed and there is a much improved atmosphere. Very impressed with the whole mediation process and communication, thoroughly professional and helpful. Avoided further stress for all involved and and helped to restore professionalism back into the team.
This neutral assessment service has been very effective and what has been particularly good is the tailored support from CMP. This project has achieved what we wanted and also provided us with a clearer picture of the wider issues so that HR can better support the team going forwards.
When we needed an independent mediator we found CMP thoroughly professional and helpful. This was evident from our very first contact through to completion of the mediation process.
I found the mediation was very worthwhile with a very supportive and attentive mediator.
I was incredibly impressed by the perseverance and calmness of my mediator in what must have been a particularly taxing situation. Without their interventions we would still be at logger heads. Rather my surprise, I would wholeheartedly recommend mediation to colleagues.
The mediator did an excellent job. The Guidance Notes for Employers and the Information for Parties documents which were sent to me were excellent. I have spoken to both the main individuals involved since the mediation took place and both have independently said that before starting the process they thought that there was no way that this problem could be resolved.
The mediator made a massive difference. We were able to sort things out and most of what I’d been worried about didn’t happen. I’d definitely recommend this to my colleagues.
The whole mediation process has gone very smoothly and very quickly, and met the needs of the parties and the organisation; the feedback from parties was that the service was very well received and they seem to be working well together since the mediation. They have been very complimentary about the process and the skills of the mediator from CMP.
Not only cheaper, but more valuable – our call off contract brings the best mediators into your business when you need them.
Find out how it works in this paper.