Setting up a mediation call-off contract
If you don’t want an internal mediation service but do want to offer mediation to your employees, then a call-off contract offers great value for money.
By contracting up front with CMP to provide your mediations, you get a dedicated team of mediators who are inducted into your organisation, and an Account Manager as your single point of contact – so it’s like having an internal service, but without the lost opportunity costs of staff taking time to mediate, and the difficulties around perceived impartiality and securing mediator availability.
You simply pick up the phone and refer a case – we talk to the parties, set up and carry out the right type of mediation, and follow up to evaluate our impact 3 months later.
And because we take monitoring and evaluation seriously, we provide a full breakdown and analysis of data connected to the cases to give you a picture – with financial benefits – of the impact the service has had on your organisation.
I was incredibly impressed by the perseverance and calmness of my mediator in what must have been a particularly taxing situation. Without their interventions we would still be at logger heads. Rather my surprise, I would wholeheartedly recommend mediation to colleagues.
I found the mediation was very worthwhile with a very supportive and attentive mediator.
This was a very complex team situation; we approached CMP and an alternate provider however it was CMP that really grasped the brief for the group mediation. CMP quickly tuned into our issues and offered the best solution. Their documentation and approach was tailored and efficient, allowing us to make a clear decision about the process.
When we needed an independent mediator we found CMP thoroughly professional and helpful. This was evident from our very first contact through to completion of the mediation process.
My sessions were very helpful to me, particularly as the mediator has an easy manner and good sense of humour, which facilitated open discussion. They enabled me to explore sensitive issues in an objective but supportive environment and consider how I might do things better.
The support and advice we have received thus far from CMP Resolutions has been invaluable to us as an organisation. We appointed CMP in 2014 to provide expert mediators in a timely fashion, and renewed our contract with them for a further 3 years.
This neutral assessment service has been very effective and what has been particularly good is the tailored support from CMP. This project has achieved what we wanted and also provided us with a clearer picture of the wider issues so that HR can better support the team going forwards.
It was very helpful to have someone there in the mediation to calm things down. Having met her first meant I understood what was going to happen so felt more confident. Things are much better at work. Thank you.
The mediator did an excellent job. The Guidance Notes for Employers and the Information for Parties documents which were sent to me were excellent. I have spoken to both the main individuals involved since the mediation took place and both have independently said that before starting the process they thought that there was no way that this problem could be resolved.
The overall team appear to be happier and more relaxed and there is a much improved atmosphere. Very impressed with the whole mediation process and communication, thoroughly professional and helpful. Avoided further stress for all involved and and helped to restore professionalism back into the team.
Not only cheaper, but more valuable – our call off contract brings the best mediators into your business when you need them.
Find out how it works in this paper.