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Supervising for mediators

Mediation supervision is key to good practice for mediators.

The drive to professionalise mediation is on-going, and part of any quality mediation service is the supervision and development of its mediators.

A mediation supervisor is responsible for the accountability of the mediators and the service; and for mediator development and support. They can – and should – supervise new and more experienced mediators.

So in addition to an indepth understanding of mediation, and heaps of experience themselves, a mediation supervisor offers coaching and mentoring to help mediators reach a high standard of competency.

A mediation supervisor needs to have access to a range of ways to encourage experienced mediators to further develop their skills and maintain their knowledge of mediation practice; and they need the skills to challenge poor practice, to keep your service standards high and to ensure your service is working to best practice standards.

There is a range of supervision methods from traditional “one to one” in person supervision, to supervision while co-mediating; team supervision; observation of mediators at work; and Virtual supervison.

We can train mediation supervisors in your organisation, and we run our ILM Endorsed Mediation Supervisor programme on a public access basis.

The trainer for my Advanced Mediation course was excellent, flexible and got completely to the point – with thorough discussions: an excellent trainer.

Advanced Mediation Skills Training Delegate, LecturerUniversity of Bradford

This training was extremely timely for us as our mediators are increasingly being asked to work on multi-party cases; in fact we have already put the skills learnt on course into practice.  The course really met our needs.

ILM Group Mediation Skills Training Delegate, HR ManagerSouth Birmingham Community NHS Trust

I was delighted with the training. It got straight to the point and didn’t go over old ground. It left me room to personalise the information to my needs and situation and provided a structure and method for ‘group mediation’ which most importantly could flex to the needs of the situation and participants.

Advanced Mediation Skills Training Delegate, Experienced mediatorCroydon Health Services NHS Trust

I thoroughly enjoyed the the mediation refresher as the last time I saw a role play was almost 4 years ago! So it was great to observe and learn different techniques. Very friendly trainer, a great listener and very knowledgeable

Mediation Skills Refresher Delegate, Senior ManagerBritish Airways

I’d highly recommend the mediation supervision course to anyone who supervises mediators, even people who’ve been doing it for some time. It was well delivered, with plenty of time for discussion, suggestions and reflection.

Mediation Supervisor Delegate, Experienced Mediatora Private sector Organisation

I have better understanding of Mental Health and mediation and confidence that it’s not about the issue but about the management of the session. Both trainers were excellent and fielded all questions with confidence and ease.

Advanced Mediation Skills Training DelegatePrivate Consultant

CMP were very flexible in meeting our specific needs. The trainer was very professional and all our mediators found the course challenging and thought provoking.

Advanced Mediation Training Commissioner and Delegate, Mediation Service ManagerEaling Mediation Service

I’m confident that we will make more use of mediation after this course. This was great training, as ever, from you.

Advanced Mediation Skills Training Delegate, Experienced mediatorThe Home Office

The advanced mediation training a very rewarding course that provided further learning and personal development in the field of mediation. Thank you to the trainer.

ILM Professional Workplace Mediator Delegate, Liaison OfficerBritish Ground Forces Germany

I really enjoyed the hands-on practical nature of the advanced mediation skills training. The trainer was really approachable and made it very real and memorable – I felt comfortable to try and make mistakes and then learn from them.

Advanced Mediation Skills Training Delegate ,Head of Student VoiceUniversity of Manchester
Case Study Mediation Supervision RAF

How to make more of mediation by offering supervision

It is tempting to ask mediators to find their own supervisor; however the risk is that this person may not be well-trained as a mediator, or a supervisor, and may do little other than act as a sounding board.

This paper provides a good practice model of supervision to enable all mediation services to incorporate this critical function.

Mediation Supervision: Make more of mediation at work